This work provides all the information secretaries need to thrive in the electronic office, respond to planning and scheduling challenges, and enhance their careers. Today's secretary must be a highly skilled problem solver, a confident decision-maker, and an expert communicator. This reference provides secretaries and support staff with hundreds of lists of words, examples, definitions, tips, and guidelines covering over 150 topics that they address daily. Office professionals will find: handy tips on all aspects of telecommunications and solving computer problems; efficient methods for making travel plans and scheduling meetings; tips for making the transition to supervisor; and quick access to the information they need to function in the international environment of today's business.

From best-selling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide for anyone who wants to take their career development to the next level. Placing special emphasis on personal leadership development as well as practical skills, you will learn how to manage a small team, climb the career ladder to gain more responsibility, negotiate effectively and confidently manage a project. It will teach you how to recruit and induct staff, make decisions fairly and consistently, build a productive team and environment and get noticed at work. For ambitious Assistants who want to continually improve their skills, The Definitive Executive & Managerial Handbook is an indispensable guide, helping you to maintain your professional image and achieve resounding success.

This new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Placing special emphasis on career development, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, it includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter which provides important advice on social networking as an alternative communication tool, it also contains even more practical help with minute taking. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide will help you keep your finger on the pulse and maintain your professional image.

"Prentice Hall's Complete Desk Reference for Office Professionals is your one-volume answer source for virtually any question or problem you could face in the course of a business day." "Containing more than 1,200 definitive entries, this essential desk reference provides all-new, up-to-the-minute coverage of such topics as: business etiquette, time management, filing systems, database management, the Internet, videoconferencing, bookkeeping, budgeting, business credit and financing, collecting on delinquent accounts, business law, insurance, purchasing, and fund transfers." "Each chapter is organized alphabetically and each entry is thoroughly cross-referenced for ease of use."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

This handbook for administrative assistants and secretaries covers such topics as telephone usage, keeping accurate records, making travel arrangements, e-mail, using the Internet, business documents, and language usage.

The mixture of serious topics, tongue-in-cheek items, and outright silliness provides something to please everyone familiar with libraries, making a fun read and a wonderful gift.

Have you confronted any of these coworkers or bosses recently? The Grumpy Martyr The Boss's Pet The Credit Snatcher Bad Bosses, Crazy Coworkers & Other Office Idiots is designed to help people with all their office issues, from an exasperating coworker to a boss from hell. This book helps readers quickly pinpoint their problems and implement immediate tactics to resolve them. Vicky Oliver has helped more than 5,000 working people at different levels in different fields resolve their work problems. Bad Bosses, Crazy Coworkers & Other Office Idiots is a direct result of what she has learned as a career expert who has made herself available to help people in their times of need. With this book in hand, readers will have the answers to all their difficult work issues and will see their job satisfaction skyrocket.