You'd trust your life with some people. Others, you wouldn't trust for an instant, even when the stakes are low. Why? What builds the personal credibility that some people simply exude? What do they do differently? This book shows you and helps you build your own personal credibility, the #1 attribute in earning trust and achieving success. Renowned personal coach Sandra K. Allgeier begins with a set of powerful stories that demonstrate what personal credibility really consists of, how it's earned, and how easily it can be destroyed. You'll discover how small daily actions, together with specific communication techniques and decisions, shape others' view of whether you can be trusted. Next, Allgeier illuminates three oft-neglected, crucial secrets of personal credibility. You'll find a hands-on assessment tool designed to help you bring more personal authenticity and transparency to your interactions; as well as practical guidance on suspending judgment and really listening, thereby earning others' trust even if you ultimately choose to disagree. Allgeier concludes with seven specific steps you can take every day to increase your personal credibility, and rebuild credibility you may have already lost. Following her easy-to-understand, easy-to-use guidance, you can live a life that's not just more successful, but happier and more fulfilled, too.

This Element is an excerpt fromThe Personal Credibility Factor: How to Get It, Keep It, and Get It Back (If You’ve Lost It) (ISBN: 9780132082792) by Sandy Allgeier. Available in print and digital formats. A complete, realistic, and proven process for rebuilding lost credibility, one step at a time--no matter why you lost it. Many of us are familiar with customer service situations that were seriously blown by someone, but the way in which the problem was corrected caused us to think even more positively about the experience than we might have if the problem had not occurred in the first place. Take, for instance....

A complete plan for earning the trust and confidence of those around you. Learn the three secrets of personal credibility ... and seven powerful ways to enhance it.

In Facilitating Evaluation, Michael Quinn Patton recounts stories of his experiences as an evaluation facilitator. Evaluation facilitation applies and adapts general facilitation knowledge and techniques to the specialized challenges of working with stakeholder groups involved in program evaluation. The purpose of such facilitation is to enhance the relevance, credibility, meaningfulness, and utility of evaluations. Michael Quinn Patton outlines five evaluation facilitation principles that are the organizing framework for addressing how to work with stakeholders to generate evaluation questions, make decisions among methods, interpret findings, and participate in any and all aspects of evaluation, from initial determination of purpose through design and data collection, and on through follow-up to ensure and enhance use. His between-chapter portages are an opportunity to hear different voices and encounter diverse perspectives on evaluation facilitation. In each case, he invited colleagues to write about anything they thought was important to understand and yet neglected in the evaluation literature. The book will be required reading for advanced courses in program evaluation and become an indispensable resource for practitioners in the field.

'The Routledge Companion to Strategic Human Resource Management' is a prestige reference work offering a comprehensive and authoritative overview of the field. It surveys the state of the discipline and introduces and makes sense of new cutting edge themes.

Persuasion: Theory and Research, Third Edition is a comprehensive overview of social-scientific theory and research on persuasion. Written in a clear and accessible style that assumes no special technical background in research methods, the Third Edition has been thoroughly revised to reflect developments in persuasion studies. New discussions of subjects such as reactance and the use of narratives as vehicles for persuasion, revised treatments of the theories of reasoned action and planned behavior, and two new chapters on social judgment theory and stage models provide your students with the most current work on persuasion in a clear, straightforward manner. In this edition, author Daniel J. O'Keefe has given special attention to the importance of adapting (tailoring) messages to audiences to maximize persuasiveness. Each chapter has a set of review questions to guide students through the chapter’s material and quickly master the concepts being introduced.

Bringing a new conceptual framework and valuable historical perspective to various approaches to public management, this study uses cultural theory to show why ideas about how to manage government are inherently plural and contradictory.

The ABA Journal serves the legal profession. Qualified recipients are lawyers and judges, law students, law librarians and associate members of the American Bar Association.

Leadership Skills for Dental Professionals Equips all members of the dental team with the key leadership skills for professional and personal life Leadership Skills for Dental Practitioners: Begin Well to Finish Well is an authoritative guide to better leadership in dentistry. Designed to prepare every member of the dental team for the leadership tasks and challenges they will face in general practice, this comprehensive resource helps the reader to develop skills not explicitly taught in traditional dental education. The book’s content has arisen from the Senior Dental Leadership programme which is a public private partnership between the Global Child Dental Fund charity, King’s College London, Harvard School of Dental Medicine, Henry Schein and Colgate Palmolive. Throughout the book, practical advice is provided on fourteen capabilities for a balanced and credible leadership approach to application within a clinical context. Topics include: how to influence to have impact teamwork and collaboration credibility: how to gain it and lose it values for leadership practice and business ethics dealing with difficult people and managing conflict body language: fiction and facts Leadership Skills for Dental Practitioners: Begin Well to Finish Well is a much-needed guide for every member of the dental team.

This is the eBook version of the printed book. This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. Simple, quick, foolproof ways to supercharge every email you write--and all your other business writing, too! “Kill the passive and commit to action”: You’ve probably heard this before, and it’s true. Cut inactive verbs and you’ll liven up your writing enormously. What’s inactive? It’s easiest to show you: “The road was crossed by the chicken.” Think no one would say this? Here are everyday examples of business language that contain the same weakness....