From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman’s—a beloved, $70 million-dollar Michigan-based gourmet food store with global reach—is “thoughtful reading for foodies and entrepreneurs” (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed. Discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.

A Handbook to Literary Research is a vital, one of a kind student resource, which has been written specifically for those embarking on a Masters degree in Literature. It provides an introduction to research techniques, methodologies and information sources relevant to the study of literature at postgraduate level. The unique and invaluable guide is divided into four sections: * a practical guide to the uses of research libraries, research sources and computers, including the Internet * an introduction to the work of textual scholars and bibliographers, focusing particularly on the practical and theoretical issues faced by textual editors * an overview of literary research and literary theory, including outlines of feminist theory, deconstruction, reader-response and reception theory, new historicism, and post-colonial theory * a detailed guide on how to write and present a Masters, including a glossary and checklist for finding guides, reference books and other study sources.

Designed for those beginning an MA in Literature, this text provides an introduction to research techniques, methodologies and information sources relevant to the study of literature at postgraduate level. Contemporary theoretical approaches are also outlined.

After observing over 300 classrooms, authors Valerie Hastings Gregory and M. Jan Rozzelle provide the framework, knowledge, and tools necessary to help create a community of literacy coaches, leaders, and teachers to improve reading across schools. Demonstrating the critical link between adult learning and student learning that makes professional learning communities our best hope for improving reading and comprehension for today's students, this developmental resource provides information, research findings, and strategies that teachers can apply immediately in the classroom.