Putting Customers First 97
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Author |
: National Performance Review (U.S.) |
Publisher |
: |
Total Pages |
: 28 |
Release |
: 1997 |
ISBN-10 |
: PURD:32754067873459 |
ISBN-13 |
: |
Rating |
: 4/5 (59 Downloads) |
Synopsis Putting Customers First '97 by : National Performance Review (U.S.)
Author |
: National Performance Review (U.S.) |
Publisher |
: |
Total Pages |
: 32 |
Release |
: 1997 |
ISBN-10 |
: UCBK:C060193610 |
ISBN-13 |
: |
Rating |
: 4/5 (10 Downloads) |
Synopsis Putting Customers First by : National Performance Review (U.S.)
Author |
: National Performance Review (U.S.) |
Publisher |
: |
Total Pages |
: 236 |
Release |
: 1995 |
ISBN-10 |
: IND:30000044946212 |
ISBN-13 |
: |
Rating |
: 4/5 (12 Downloads) |
Synopsis Putting Customers First '95 by : National Performance Review (U.S.)
Author |
: Vineet Nayar |
Publisher |
: Harvard Business Press |
Total Pages |
: 210 |
Release |
: 2010 |
ISBN-10 |
: 9781422139066 |
ISBN-13 |
: 1422139069 |
Rating |
: 4/5 (66 Downloads) |
Synopsis Employees First, Customers Second by : Vineet Nayar
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Author |
: |
Publisher |
: |
Total Pages |
: 492 |
Release |
: 1896 |
ISBN-10 |
: UIUC:30112004332141 |
ISBN-13 |
: |
Rating |
: 4/5 (41 Downloads) |
Synopsis The Amateur Athlete by :
Author |
: |
Publisher |
: |
Total Pages |
: 888 |
Release |
: 1998 |
ISBN-10 |
: MINN:31951P00742648G |
ISBN-13 |
: |
Rating |
: 4/5 (8G Downloads) |
Synopsis Monthly Catalog of United States Government Publications by :
Author |
: |
Publisher |
: |
Total Pages |
: 634 |
Release |
: 1999 |
ISBN-10 |
: UOM:39015055285046 |
ISBN-13 |
: |
Rating |
: 4/5 (46 Downloads) |
Synopsis Bibliography of Agriculture by :
Author |
: |
Publisher |
: |
Total Pages |
: 264 |
Release |
: 1999 |
ISBN-10 |
: UFL:31262072556227 |
ISBN-13 |
: |
Rating |
: 4/5 (27 Downloads) |
Synopsis Operant Subjectivity by :
Author |
: |
Publisher |
: |
Total Pages |
: 688 |
Release |
: 1894 |
ISBN-10 |
: MINN:31951002482982J |
ISBN-13 |
: |
Rating |
: 4/5 (2J Downloads) |
Author |
: |
Publisher |
: |
Total Pages |
: 122 |
Release |
: 2004 |
ISBN-10 |
: STANFORD:36105050340533 |
ISBN-13 |
: |
Rating |
: 4/5 (33 Downloads) |
Synopsis 108-1 Hearing: The Thrift Savings Plan: Putting Customers First?, July 24, 2003, * by :