A l'heure de la mondialisation, les échanges entre pays sont de plus en plus nombreux. Toujours plus de personnes sont amenées à entrer en contact et à travailler avec d'autres personnes ne partageant pas les mêmes codes culturels : sur leur lieu de travail, en mission ou en poste à l'étranger, à l'école ou en formation, etc. Cet ouvrage de synthèse donne la parole aux meilleurs spécialistes : chercheurs, formateurs et hommes de terrain, eux-mêmes issus de cultures nationales différentes. Trois grandes questions guident leur réflexion : Comment situer les problématiques interculturelles dans les différents domaines de la vie sociale : éducation, travail social et santé, médias, économie et entreprises ? Comment interpréter les communications interculturelles et les phénomènes de contacts, de rejets, d'influences, d'acculturation auxquels elles donnent lieu ? Comment intervenir dans les relations interculturelles et " former à l'interculturel " ? Avec quelle " pédagogie ", à quelles occasions, selon quelles techniques et quel management ? Destiné en priorité aux formateurs, enseignants, animateurs, travailleurs sociaux, responsables des ressources humaines, cet ouvrage pédagogique et interdisciplinaire présente les théories de référence, les principales démarches utilisées et des exemples d'application pratique.

All cultures appear to share the belief that they do things ‘correctly’, while others, until proven otherwise, are assumed to be ignorant or barbaric. When people from different cultures work together and cannot take shared meanings for granted, managers face serious challenges. An individual’s parsing of an experience and its meaning may vary according to several cultural scales – national, professional, industrial and local. Awareness of cultural differences and the willingness to view them as a positive are therefore crucial assets. This edited textbook sets itself apart from existing cross-cultural management texts by highlighting to the reader the need to avoid both ethnocentrism and the belief in the universality of his or her own values and ways of thinking: the success of international negotiations and intercultural management depends on such openness and acceptance of real differences. It encourages the development of ‘nomadic intelligence’ and the creative use of a culture’s resources, according to a symbolic anthropology perspective. Through the essays and case studies in the chapters, readers will become aware of the intercultural dimension of business activities and better understand how they affect work. Cross-Cultural Management will help interested parties – students of business management, international relations and other disciplines, and business managers and other professionals – develop their ability to interact, take action and give direction in an intercultural context.

Former l’ensemble du personnel et des élu·e·s, à tous les niveaux de pouvoirs publics, à la compétence interculturelle aidera les États membres à mettre en oeuvre efficacement le modèle d’intégration interculturelle du Conseil de l’Europe La compétence interculturelle fait référence à l’ensemble des connaissances, des aptitudes, des mentalités et des comportements qui permettent aux personnes et aux organisations d’agir de manière adaptée sur le plan interculturel. Il ne s’agit pas d’un concept unique, mais d’un large éventail de compétences qui, lorsqu’elles sont réunies, permettent de mener une action proactive pour garantir un environnement interculturel sain. Alors que la compétence interculturelle se développe sur une base individuelle, l’organisation d’une formation à la compétence interculturelle pour les décideur·euse·s, le personnel de la fonction publique et les autres parties prenantes concernées permet d’appliquer un prisme interculturel aux politiques et aux activités publiques, favorisant ainsi une culture plus inclusive. Ce manuel vise à accompagner les pouvoirs publics, à leur permettre de concevoir leurs propres formations sur mesure ainsi que d’acquérir les savoir-faire et les compétences nécessaires pour mettre en oeuvre le modèle d’intégration interculturelle du Conseil de l’Europe de façon cohérente et à tous les niveaux. Il comporte une description des principales caractéristiques de la compétence interculturelle, suivie de sept concepts essentiels à la réussite des stratégies d’intégration interculturelle lancées par les pouvoirs publics. Pour une consultation plus aisée, il se divise en deux parties. Il s’agit ici de la première partie du manuel. Elle porte sur les principes clés du modèle d’intégration interculturelle du Conseil de l’Europe, avec des informations sur l’égalité réelle, la valorisation de la diversité, l’interaction interculturelle significative et la citoyenneté et la participation actives.

Many factors in the world today, such as globalization and a rise in immigration, are increasing the need for mental health practitioners to acquire the ability to interact effectively with people of different cultures. This text will be the most comprehensive volume to address this need to date, exploring the history, philosophy, processes, and trends in counseling and psychotherapy in countries from all regions of the globe. Organized by continent and country, each chapter is written by esteemed scholars drawing on intimate knowledge of their homelands. They explore such topics as their countries’ demographics, counselor education programs, current counseling theories and trends, and significant traditional and indigenous treatment and healing methods. This consistent structure facilitates quick and easy comparisons and contrasts across cultures, offering an enhanced understanding of diversity and multicultural competencies. Overall, this text is an invaluable resource for practitioners, researchers, students, and faculty, showing them how to look beyond their own borders and cultures to enhance their counseling practices.

This book focuses on the emerging phenomenon of Massive Open Online Courses (MOOCs), which are changing the fundamental underpinning of educational systems worldwide and forcing educators and other stakeholders to re-think the way instruction is currently conducted. It examines the origins of MOOCs within the context of the open education movement, and reviews current policies, guidelines and initiatives to promote the use of ICT in education through the development and use of open educational resources from international practices, including implementation and licensing issues. With a particular focus on new trends in MOOCs, the book explores the potential of this emerging paradigm, its rise and its impact on openness in education. Various new initiatives are also presented, including more global examples and those that are more geared to certain regional contexts. The book is intended as a stepping stone for both researchers and practitioners who are looking to approach MOOCs from a holistic perspective.

Global social work: crossing borders, blurring boundaries is a collection of ideas, debates and reflections on key issues concerning social work as a global profession, such as its theory, its curricula, its practice, its professional identity; its concern with human rights and social activism, and its future directions. Apart from emphasising the complexities of working and talking about social work across borders and cultures, the volume focuses on the curricula of social work programs from as many regions as possible to showcase what is being taught in various cultural, sociopolitical and regional contexts. Exploring the similarities and differences in social work education across many countries of the Americas, Asia, Europe and the Pacific, the book provides a reference point for moving the current social work discourse towards understanding the local and global context in its broader significance.

The twinning of cities and municipalities possibly represents the largest platform for encounter and mutual acquaintance established in modern times. However, can such a merger between the fellow-citizens of Europe be achieved without first addressing in a determined way the issue of languages, of teaching languages and their diversity? This publication is a report on research (2001-2003) based on responses to questionnaires sent to 81 towns, representing 328 twinnings in Europe and the world.

The complex legal situations arising from the coexistence of international law, state law, and social and religious norms in different parts of the world often include scenarios of conflict between them. These conflicting norms issued from different categories of ‘laws’ result in difficulties in describing, identifying and analysing human rights in plural environments. This volume studies how normative conflicts unfold when trapped in the aspirations of human rights and their local realizations. It reflects on how such tensions can be eased, while observing how and why they occur. The authors examine how obedience or resistance to the official law is generated through the interaction of a multiplicity of conflicting norms, interpretations and practices. Emphasis is placed on the actors involved in raising or decreasing the tension surrounding the conflict and the implications that the conflict carries, whether resolved or not, in conditions of asymmetric power movements. It is argued that legal responsiveness to state law depends on how people with different identities deal with it, narrate it and build expectations from it, bearing in mind that normative pluralism may also operate as an instrument towards the exclusion of certain communities from the public sphere. The chapters look particularly to expose the dialogue between parallel normative spheres in order for law to become more effective, while investigating the types of socio-legal variables that affect the functioning of law, leading to conflicts between rights, values and entire cultural frames.