Shows the techniques of facilitation in action. Presents real-life examples of common pitfalls and demonstrates the facilitation strategies needed to avoid them.

This mini-book provides facilitation tools and techniques at a glance.

"The best book on collaboration ever written!" —Diane Flannery, founding CEO, Juma Ventures And now this classic book is even better—much better. Completely revised and updated, the second edition is loaded with new tools and techniques. Two powerful new chapters on agenda design A full section devoted to reaching closure More than twice as many tools for handling difficult dynamics 70 brand-new pages and over 100 pages significantly improved

Improve group results as a successful leader-facilitator Now you can reap the benefits of a more facilitative, participative style of leadership! How to Lead Work Teams will help you increase cooperation and job satisfaction, raise productivity and quality levels, and gain a more favorable view of your leadership abilities through facilitation. It describes exactly what facilitation is and what it is not and how to do it effectively. It shows you how to: Involve others, build consensus, and get commitment Help others solve problems and make decisions Use the knowledge and experience of all employees Develop and lead a team Use group process to run effective team meetings This book is especially helpful for someone who is new to managing or leading a team. It will also help experienced team leaders refine the role of leader-facilitator. And it will help team members understand how facilitation works and how they can enhance the process. To read the first chapter from this book, click here.

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

This edition focuses on trade connectivity, which is critical for inclusiveness and sustainable development. Physical connectivity enables the movement of goods and services to local, regional and global markets.

Since April 2016, CTA implemented the “Capitalizing on Experiences for Greater Impact in Rural Development” project – working together with FAO and IICA, and with the financial support of IFAD. During these three years, this project worked with many organizations in different parts of the world. Its purpose was to empower these organizations with the tools and the skills needed to identify practices which can be brought to scale, to describe and analyze them in detail, and to share the lessons they teach. More specifically, this project aimed to facilitate the adoption of an experience capitalization process in rural development initiatives. This guidebook is meant to help facilitators. It builds on the many interesting resources which are already available, but it builds more specifically on the experience accumulated by the project, and on the lessons and insights drawn by all those who were involved in it – both as facilitators and as participants. It is their work which has shown what works and what can be presented as a recommendation that others can follow and adapt.

Effective software teams are essential for any organization to deliver value continuously and sustainably. But how do you build the best team organization for your specific goals, culture, and needs? Team Topologies is a practical, step-by-step, adaptive model for organizational design and team interaction based on four fundamental team types and three team interaction patterns. It is a model that treats teams as the fundamental means of delivery, where team structures and communication pathways are able to evolve with technological and organizational maturity. In Team Topologies, IT consultants Matthew Skelton and Manuel Pais share secrets of successful team patterns and interactions to help readers choose and evolve the right team patterns for their organization, making sure to keep the software healthy and optimize value streams. Team Topologies is a major step forward in organizational design for software, presenting a well-defined way for teams to interact and interrelate that helps make the resulting software architecture clearer and more sustainable, turning inter-team problems into valuable signals for the self-steering organization.

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.