This study presents an introduction to the field of human relations, examining every major aspect of the relationships between people in work settings, including diversity, quality and work teams. The updated text aims to provide the practical skills and insights students need, and includes action exercises and case studies to help them apply the theoretical concepts to real-life situations.

This comprehensive text, ideal for both two- and four-year programs, covers key human relations skills from an organizational perspective to help students who plan to become managers understand the disparate factors that influence employee behavior. Effective Human Relations balances proven fundamentals with new practices, preparing students for success in an unpredictable business environment. The Ninth Edition features the authors' popular Total Person approach, highlighting seven major themes that affect human relations throughout the text: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution. Real-world examples and practical applications engage students' interest and facilitate learning.

Master the human relation skills you need to become successful in today's workplace with one of the most widely used human relations texts available. EFFECTIVE HUMAN RELATIONS incorporates hundreds of examples of real human relations issues and practices in successful companies. This comprehensive 13th edition explores goal- setting, the root causes of negative attitudes, the use of personal branding and social media in the job market, emotional intelligence, positive psychology and happiness, and how companies create a dynamic company cultures. Self-assessments and self-development opportunities throughout the book teach you to assume responsibility for improving your personal skills and competencies. This text will help you gain the insights, knowledge and relationship skills you need to deal successfully with the wide range of people-related challenges in business today. It is a text you can continue to refer to throughout your life! Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Table of Contents Chapter 1: Introduction to Human Relations The Nature, Purpose, and Importance of Human Relations Human Relations Defined Human Relations in the Age of Information The Importance of Human Relations The Challenge of Human Relations The Influence of Behavioral Sciences Human Relations and the "Total Person" The Need for a Supportive Environment The Forces Influencing Behavior at Work Organizational Culture Supervisory-Management Influence Work Group Influence Job Influence Personal Characteristics of the Worker Family Influence The Development of the Human Relations Movement The Impact of the Industrial Revolution Taylor's Scientific Management Mayo's Hawthorne Studies From the Great Depression to the New Millennium Major Themes in Human Relations Communication Self-Awareness Self-Acceptance Motivation Trust Self-Disclosure Conflict Resolution Human Relations: Benefits to You Case 1.1 Challenges in the New Economy Case 1.2 In Search of Work/Life Balance Chapter 2: Improving Interpersonal Communications Advanced Technology's Impact on Communication The Communication Process Impersonal Versus Interpersonal Communication Sender--Message--Receiver Communication Filters Semantics Language and Cultural Barriers Emotions Attitudes Role Expectations Gender-Specific Focus Nonverbal Messages Who Is Responsible for Effective Communication? How to Improve Personal Communication Send Clear Messages Develop Active Listening Skills Use Constructive Self-Disclosure Communicating Via Technology Voice Mail E-mail Self-Assessment Exercise Case 2.1 Cybersurveillance: Big Brother Is Watching! Case 2.2 Reading Nonverbal Cues Chapter 3: Building High Self-Esteem The Power of Self-Esteem Self-Esteem = Self-Efficacy + Self-Respect How Self-Esteem Develops Self-Esteem Influences Your Behavior Characteristics of People with Low Self-Esteem Characteristics of People with High Self-Esteem How to Build Self-Esteem Search for the Source of Low Self-Esteem Identify and Accept Your Limitations Take Responsibility for Your Decisions Develop Expertise in Some Area Seek the Support and Guidance of Mentors Set Goals Practice Visualization Use Positive Self-Talk Organizations Can Help Self-Assessment Exercise Case 3.1 "Popeye" Lives On Case 3.2 Find Your Yoda Chapter 4: Personal Values Influence Ethical Choices Character, Integrity, and Moral Development Character and Integrity How Personal Values Are Formed Identifying Your Core Values Influences That Shape Your Values Avoiding Values Drift Values Conflicts Internal Values Conflicts Values Conflicts with Others Personal Values and Ethical Choices How to Make the Right Ethical Choices Corporate Values and Ethical Choices Corporate Crime How to Prevent Corporate Crime Values and Ethics in International Business Self-Assessment Exercise Case 4.1 Character Counts as Much as Credentials Case 4.2 To Get to the Bottom of the Scandal, Go to the Top Chapter 5: Attitudes Can Shape Your Life Attitudes Can Be Learned Root Causes of Negative Attitudes The Powerful Influence of Attitudes The Age of Information Mandates Attitude Changes How Attitudes Are Formed Socialization Peer and Reference Groups Rewards and Punishment Role Model Identification Cultural Influences Attitudes Valued by Employers Self-Motivation Openness to Change Team Spirit Health Consciousness Appreciation of Coworker Diversity Honesty How to Change Attitudes Changing Your Own Attitude Helping Others Change Their Attitudes Organizations' Efforts Toward Improving Employees' Attitudes A Final Word Self-Assessment Exercise Case 5.1 Where Is My Stability? Case 5.2 Life Is Good at the Pike Place Fish Market Chapter 6: Developing a Professional Presence Professional Presence--An Introduction Professional Presence--A Definition The Importance of Making a Good First Impression Cultural Influence The Image You Project Surface Language Selecting Your Career Apparel Wardrobe Engineering The Business Casual Look Your Facial Expression Your Entrance and Carriage Your Voice Your Handshake Etiquette for a Changing World Incivility--The Ultimate Career Killer Professional Presence at the Job Interview Self-Assessment Exercise Case 6.1 The Importance of Class Case 6.2 Do You Want to Be Your Own Brand? Chapter 7: Valuing Work Force Diversity Work Force Diversity--A Definition Dimensions of Diversity Prejudiced Attitudes--An Introduction How Prejudicial Attitudes are Formed and Retained The Many Forms of Discrimination Gender Age Race Religion Disability Sexual Orientation Subtle Forms of Discrimination What Can You Do? The Issue of Valuing Diversity The Economics of Valuing Diversity Managing Diversity What Individuals Can Do What Organizations Can Do Affirmative Action: Yesterday and Today Self-Assessment Exercise Case 7.1 Quality Education Through Enhanced Diversity Case 7.2 Xenophobia: Fear of Foreigners Chapter 8: Resolving Conflict and Achieving Emotional Balance A New View of Conflict The Cost of Conflict Finding the Root Causes of Conflict Resolving Conflict Assertively How to Become More Assertive Learn to Negotiate Effectively Think Win/Win Beware of Defensive Behaviors Know That Negotiating Styles Vary Conflict Resolution Process Step One: Decide Whether You Have a Misunderstanding or a True Disagreement Step Two: Define the Problem and Collect the Facts Step Three: Clarify Perceptions Step Four: Generate Options for Mutual Gain Step Five: Implement Options with Integrity Achieving Emotional Balance Achieving Emotional Balance--A Daily Challenge Emotional Intelligence Emotional Expression The Emotional Factor at Work Factors That Influence Our Emotions Temperament Unconscious Influences Cultural Conditioning Coping with Your Anger and the Anger of Others Managing Your Anger Effective Ways to Express Your Anger How to Handle Other People's Anger Strategies for Achieving Emotional Control Identifying Your Emotional Patterns Fine-Tuning Your Emotional Style Self-Assessment Exercise Case 8.1 Helping Employees Who Behave Badly Case 8.2 Couples Combat Chapter 9: A Life Plan for Effective Human Relations Achieving Balance in a Chaotic World Toward a New Definition of Success The Need for New Models of Success Loss of Leisure Time Developing Your Own Life Plan Toward Right Livelihood Right Livelihood Is Based on Conscious Choice Right Livelihood Places Money in a Secondary Position Right Livelihood Recognizes that Work Is a Vehicle for Personal Growth Defining Your Relationship with Money Defining Your Nonfinancial Resources Developing a Healthy Lifestyle Guidelines for a Healthy Diet Improving Your Physical Fitness Planning for Changes in Your Life The Power of Habits The Goal-Setting Process The Choice Is Yours Self-Assessment Exercise Case 9.1 Friendships as a Source of Positive Energy.

Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 13E. A blend of traditional management concepts and emerging insights, the text draws from the authors' firsthand business experience to deliver the leadership skills hiring managers want but rarely find in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, and downsizing. Hands-on and practical, the text complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles yourself. Special attention to diversity and ethics also helps you develop a better sense of life beyond the classroom and enhances the text's extensive coverage of communication, decision making, conflict resolution, and other essential supervisory skills. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.