This book is a combination of a dental front office training manual and a workbook - notebook. It is an effective tool for dental administrative trainers and an indispensable reference for new dental office trainees. It covers everything from a typical day at the dental office front desk to detailed steps for insurance and billing. It is a more compact paperback size to allow for better portability.

This blank paperback notebook is perfect for a dental receptionist. It can be used to write lists of supplies, appointments or procedures. It can also be used as a general journal to record ideas, thoughts, and impressions. The journal would make a great appreciation gift for a dental receptionist.

In the book and accompanying CD, Marsha Freeman offers 314 standard operating procedures for the dental office, including front and back offices, bookkeeping, hygiene, job descriptions and performance agreements, management, marketing, and related forms. Book SOPs are replicated on the CD for easy modification, printing, and binder insertion.

Dental Reception and Practice Management is the dental office administrator’s essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader’s understanding and awareness of the necessary clinical aspects of dentistry. Dental reception and Practice Management covers a range of key skills and knowledge within three sections: ‘Overview of Dental Care Administration’, ‘Front of House Skills and Planning’ and ‘Managing Dental Services’; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.

The Best Practice Dental Office Management Manual provides a comprehensive and structured dental business management plan for new and existing dental offices. These time-proven methods will take your practice out of the reactive management approach and transform your front office into a proactive, professional operation. This valuable manual provides the resources you need to streamline your practice's front-office procedures. The contents include detailed office policies and procedures concerning lab cases, insurance coverage and claim filing, dual insurance coverage, morning meetings, patient information, patient inactivation, patient and insurance company refunds, treatment plans, billing, collection, aged accounts, and aged insurance. Also included are detailed duties of each front-office staff position, detailed insurance claim information for dental procedures that require narratives, 15 easy-to-follow action flow charts, and sample forms and letters. The manual offers an effective checks and balances system that promotes accuracy and attention to detail. It also serves as an important training tool and reference for front-office staff and ensures continuity in performance with staff transitions and new employees. Written office policies and procedures are a must for every dental office. Whether yours is a new practice or you've been practicing for years, the Best Practice Dental Office Management Manual provides a clear and concise blueprint for effective and consistent front-office operations and management.

NEW! Expanded content updates information in areas such as the electronic health record, preventive techniques, the impact of the Affordable Care Act, and cultural diversity. NEW! Updated photos and illustrations include vivid original renderings of head, neck, and dental anatomy, along with improved photos of the latest products, equipment, and instruments.

The Queen's new carriage, covered in gold and set with diamonds, vanishes. It is whisked into other realms, by supernatural energy. The Little penguins, and their mythological friends face perils dusted with drama and sprinkled with magic, to get the coach safely home to London. The Magic Carriage ventures to times, places and people, with very un-boring history. The Coachmaker, one of the last of his kind in the world, is a treasure hunter of unusual objects. After recycling a hundred bits and pieces collected from famous inventions, buildings, ships, aircraft and the like, he decorated the interior of the Queen's new coach with them. Here a bit of Spitfire, there a piece of Shakespeare's mulberry tree. Though his collection seems far-fetched, this part of the story is true. These artefacts possess supernatural energy, which draws the magic carriage and its unlikely travelling companions into realms not always of the here and now. Happenstance unites them in a mission to guard the Magic Carriage and get it safely home to London. Five little Australian penguins, The Lion and the Unicorn, The Harp of Ireland, The Goddess Britannia, St. George and his Dragon, each play their part to protect crown property, as they face perils beyond their wildest dreams. Imagine the Queen's response when her beautiful new coach arrives unexpectedly in London packed with little penguins. Let the Magic Carriage convey you and your loved ones, for generations to come, into a timeless fairy penguin tale, where blended facts and fiction brings to life some truly wonderful people, places and mythology from around the globe.

An undated 12-month planner designed for Dental Front Office Staff. Plan months, days, and weeks. Includes Monthly Practice Trackers, Password Logs, and Dot Grid Pages.