Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken. Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover: effective and compassionate techniques for handling conflict practical strategies for resolving conflict how personality types influence discussions suggestions for minimizing defensiveness ideas for developing and promoting cooperation Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.

Leaders want to turn their ideas and intentions into results, but too many of them do what is comfortable and habitual. That would be fine if it werent for one big problem: those comfortable things too often fail. In this guidebook to tackling business problems, the authors draw on their decades of working with business leaders to provide a clear methodology to increase control over intended outcomes. Learn how to instill a customer-focused system that will meet organizational goals, generate results that match internal and external expectations, and replace uncertainty with confidence that objectives will be met. Youll also learn ways to outpace competitors, evaluate the effectiveness of a given strategy, and gain insights into projects without micromanaging. Get a clear idea of where you want to go, steer clear of the obstacles that could trip you up, and achieve goals through the contributions of others with More, Better, Different.

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Make Conflict Your Partner for Positive Change! Clinical psychologist and transformative communication expert Dr. Nate Regier believes that the biggest energy crisis facing our world is the misuse of conflict. Most organizations are terrified of conflict, seeing it as a sign of trouble. But conflict isn’t the problem, says Regier. It’s all about how we use the energy. When people misuse conflict energy, it becomes drama: they struggle against themselves or each other to feel justified about their negative behavior. The cost to companies, teams, and relationships is staggering. The alternative, says Regier, is compassionate accountability: struggling with others through conflict. Discover the Compassion Cycle, an elegant model for balancing empathy, care, and transparency with boundaries, goals, and standards. Provocative, illuminating, and highly practical, this book helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.

Basic Types of Pastoral Care and Counseling remains the standard in pastoral care and counseling. This third edition is enlarged and revised with updated resources, methods, exercises, and illustrations from actual counseling sessions. This book will help readers be sensitive to cultural diversity, ethical issues, and power dynamics as they practice holistic, growth-oriented pastoral care and counseling in the parish.

How do otherwise ordinary people become perpetrators of genocide? Why are groups targeted for mass killing? How do groups justify these terrible acts? While there are no easy answers to these questions, social psychologists are especially well positioned to contribute to our understanding of genocide and mass killing. With research targeting key questions -such as how negative impressions of outgroups develop and how social influence can lead people to violate their moral principles and other norms - social psychologists have much to teach us about why groups of people attempt to exterminate other groups, why people participate in such atrocious projects, and how they live with themselves afterwards. By bringing together research previously available only to readers of academic journals, this volume sheds crucial light on human behavior at the extremes and in doing so, helps us take one more step towards preventing future tragedies.

This book advances an interdisciplinary understanding of moral injury by analyzing the stories of military veterans of combat and peace missions. In the past decade, the concept of moral injury has emerged to address the potential moral impact of deployment. This book contributes to an interdisciplinary conceptualization of moral injury while, at the same time, critically evaluating the concept’s premises and implications. It paints an urgent and compassionate picture of the moral impact of soldiers’ deployment experience and the role of political practices and public perceptions in moral injury. It does so by drawing on the experiences of close to a hundred Dutch veterans deployed to Bosnia (Srebrenica) and Afghanistan, and analyzing their stories from the perspectives of psychology, philosophy, theology and social sciences. Ultimately, this book advances the understanding of moral, political and societal dimensions of moral injury and contributes to practical efforts aimed at its prevention. This book will be of much interest to students of ethics and war, cultural anthropology, conflict studies and international relations.

This highly regarded book is a must-have resource for all graduate level students and prospective school leaders enrolled in courses in instructional supervision. It is also a valuable guide for anyone currently in a leadership position with responsibility for supervising student teachers. Dr. Zepeda provides both practical tools and strategies needed for classroom observations and pre- and post-observation conferences, laying a strong foundation for effective instructional supervision in preK-12 schools. The updated third edition includes... research-supported strategies to help supervisors work successfully with teachers,authentic case studies, classroom examples, and field experiences, in-depth coverage of professional development and its link to teacher evaluation, reflection prompts, pragmatic tips, self-assessments, and suggested activities