Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.

Ever been left spluttering over some fatuous fib trying to pass itself off as information, even as fact? Of course you have. We all have. It's bullshit, and as Laura Penny sees it, we're drowning in the stuff. Your Call Is Important to Us is Penny's brilliant take on the "all-you-can-eat buffet of phoniness" that is our lives today. "We live in an era of unprecedented bullshit production," Penny says. While bullshit is not new, more money, more media, and more people at mics have led to a bullshit pandemic. Today, we are so used to exaggeration and obfuscation we rarely notice them any more.Thank goodness we have Penny as our witty, smart-aleck guide through the phoniness of advertising and public relations, the claptrap of big pharma, the gobbledygook of the media, and the poppycock of the service industry. Along the way, Penny takes direct aim at the major culprits and the insidious ways they distort reality. As scathing as Michael Moore, as incisive as Naomi Klein, and as funny as Al Franken, Penny's take on the bullshit factor in modern life is a page-turner. Penny has a cheeky riff on that revealing question: "If my call is so important," she asks, "why doesn't anyone answer the damn phone?"

Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.

All of us have a yearning to understand where we belong in this world. As Christians, most of us understand from Scripture that God has a purpose for each of us and has gifted us differently. But discovering our unique giftedness and where God calls us to use those gifts eludes so many. In his new book, Discover Your Calling: The ABC of Vocational Discernment, Soo-Inn Tan provides biblical and down-to-earth support for those who seek to better understand how God is shaping their lives. Whether you’re a student, entering the workforce, a homemaker, a mid-career worker, or a retiree, discover how God may be preparing you for the continuing challenge and joy of a lifelong walk with Jesus Christ across all aspects of vocation.

Poems, prn (Latin: pro re nata) is a compilation of recent poems by Larry Troxel. He separated them into two groupings; the first consisting of poems that are more about the lighter and serious sides of life, and the sweet feelings and inspiration that evolve there from. From those selections his associate James Atkinson, an accomplished musician and composer, has created and recorded beautiful songs on a CD Music and Poetry From the Heart, with poems such as My Soul, The Flowers Say, Touchings, and Waves. The second group is poems that paint, in the brightest colors, his religiosity, principals of faith, devotion and church. It is his hope that some may find what he has written to be interesting, agreeable, and maybe even inspiring, prn.

Chronicles the extraordinary lengths to which some people will go when they have endured their pet peeves long enough and are not going to take it anymore.

"The United States Code is the official codification of the general and permanent laws of the United States of America. The Code was first published in 1926, and a new edition of the code has been published every six years since 1934. The 2012 edition of the Code incorporates laws enacted through the One Hundred Twelfth Congress, Second Session, the last of which was signed by the President on January 15, 2013. It does not include laws of the One Hundred Thirteenth Congress, First Session, enacted between January 2, 2013, the date it convened, and January 15, 2013. By statutory authority this edition may be cited "U.S.C. 2012 ed." As adopted in 1926, the Code established prima facie the general and permanent laws of the United States. The underlying statutes reprinted in the Code remained in effect and controlled over the Code in case of any discrepancy. In 1947, Congress began enacting individual titles of the Code into positive law. When a title is enacted into positive law, the underlying statutes are repealed and the title then becomes legal evidence of the law. Currently, 26 of the 51 titles in the Code have been so enacted. These are identified in the table of titles near the beginning of each volume. The Law Revision Counsel of the House of Representatives continues to prepare legislation pursuant to 2 U.S.C. 285b to enact the remainder of the Code, on a title-by-title basis, into positive law. The 2012 edition of the Code was prepared and published under the supervision of Ralph V. Seep, Law Revision Counsel. Grateful acknowledgment is made of the contributions by all who helped in this work, particularly the staffs of the Office of the Law Revision Counsel and the Government Printing Office"--Preface.

Book contains 40 poems - 19 free verse and 21 rhymes. Topics include nature, couples etc.

This is a compilation of the most annoying English cliches around today; those expressions that you hear time and time again and that make you cringe with irritation when you do hear them, but which - even more annoyingly! - you find yourself using out of sheer habit.Examples featured include: by and large, to be honest, a categorical denial, courtesy call, these things happen, kill two birds with one stone, it's not the end of the world... and many more.