Employees crave honest feedback. Leaders must make time to provide specific and timely feedback, even when it feels uncomfortable to do so. Leadership expert and coach Kathy Ryan shares easy-to-implement action steps that take the fear out of feedback so you can lead with confidence and inspire maximum performance. Packed with practical advice and real-life stories, this definitive guide helps you to leverage the best practices of successful leaders. Inside you will find an in-depth discussion of the qualities and skills needed to build trust and credibility as a leader, complete step-by-step guidance for providing impactful performance feedback, and valuable tips and templates for documenting performance discussions. This books is a must-have resource for all managers and HR professionals.

Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

In this “urgently relevant”* collection featuring the landmark essay “The Case for Reparations,” the National Book Award–winning author of Between the World and Me “reflects on race, Barack Obama’s presidency and its jarring aftermath”*—including the election of Donald Trump. New York Times Bestseller • Finalist for the PEN/Jean Stein Book Award, the Los Angeles Times Book Prize, and the Dayton Literary Peace Prize Named One of the Best Books of the Year by The New York Times • USA Today • Time • Los Angeles Times • San Francisco Chronicle • Essence • O: The Oprah Magazine • The Week • Kirkus Reviews *Kirkus Reviews (starred review) “We were eight years in power” was the lament of Reconstruction-era black politicians as the American experiment in multiracial democracy ended with the return of white supremacist rule in the South. In this sweeping collection of new and selected essays, Ta-Nehisi Coates explores the tragic echoes of that history in our own time: the unprecedented election of a black president followed by a vicious backlash that fueled the election of the man Coates argues is America’s “first white president.” But the story of these present-day eight years is not just about presidential politics. This book also examines the new voices, ideas, and movements for justice that emerged over this period—and the effects of the persistent, haunting shadow of our nation’s old and unreconciled history. Coates powerfully examines the events of the Obama era from his intimate and revealing perspective—the point of view of a young writer who begins the journey in an unemployment office in Harlem and ends it in the Oval Office, interviewing a president. We Were Eight Years in Power features Coates’s iconic essays first published in The Atlantic, including “Fear of a Black President,” “The Case for Reparations,” and “The Black Family in the Age of Mass Incarceration,” along with eight fresh essays that revisit each year of the Obama administration through Coates’s own experiences, observations, and intellectual development, capped by a bracingly original assessment of the election that fully illuminated the tragedy of the Obama era. We Were Eight Years in Power is a vital account of modern America, from one of the definitive voices of this historic moment.

Joel Higgins has 901 unsent text messages saved on his phone. Ever since the thing that happened, there are certain people he hasn't been able to talk to in person. Sure, he shows up at school, does his mandatory volunteer hours at the soup kitchen, and spends pretty much every moment thinking about Eli, the most amazing girl in the world. But that doesn't mean he's keeping it together, or even that he has any friends. So instead of hanging out with people in real life, he drafts text messages. But he never presses send. As dismal as sophomore year was for Joel, he doesn't see how junior year will be any better. For starters, Eli doesn't know how he feels about her, his best friend Andy's gone, and he basically bombed the SATs. But as Joel spends more time at the soup kitchen with Eli and Benj, the new kid whose mouth seems to be unconnected to his brain, he forms bonds with the people they serve there-including a veteran they call Rooster-and begins to understand that the world is bigger than his own pain. In this dazzling, hilarious, and heartbreaking debut, Joel grapples with the aftermath of a tragic loss as he tries to make sense of the problems he's sees all around him with the help of banned books, Winnie-the-Pooh, a field of asparagus, and many pairs of socks.

Students who struggle with putting their ideas into writing need the language that mature writers use. This book provides that language in the form of sentence starters and connectives. How to write what you want to say … in the secondary years: a guide for secondary students who know what they want to say but can’t find the words provides parents, teachers and students with a unique tool for improving writing and suits students in secondary years.

The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential. Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. Hell tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness." If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.

For word nerds and grammar geeks, a witty guide to the most commonly mispronounced words, along with their correct pronunciations and pithy forays into their fascinating etymologies and histories of use and misuse. With wit and good humor, this handy little book not only saves us from sticky linguistic situations but also provides fascinating cocktail-party-ready anecdotes. Entries reveal how to pronounce boatswain like an old salt on the deck of a ship, trompe l'oeil like a bona fide art expert, and haricot vert like a foodie, while arming us with the knowledge of why certain words are correctly pronounced the "slangy" way (they came about before dictionaries), what stalks of grain have to do with pronunciation, and more. With bonus sidebars like "How to Sound like a Seasoned Traveler" and "How to Sound Cultured," readers will be able to speak about foreign foods and places, fashion, philosophy, and literature with authority.

Writing a thoughtful, sincere, and appropriate note can be difficult. This guide helps readers find the right words to mark any milestone or occasion. Regardless of the situation or the relationship, easy-to-follow guidelines lead you to words that matter.

Words are quite a powerful thing, right? They are just words until we dress them up with emotion, flavor, life, passion, meaning. We give the words we speak meaning. These are the words I couldn’t say to you. These are the words I thought about saying to you. These are the words I wrote and erased, wrote and erased. These are the words I couldn’t turn into lyrics for once, but rather turned them into part pain, part poetry. painful, positive, powerful, poetry. These are the words I finally told you, and by your response, which was no response, for years on end, is why I wrote this book. Here are the words I couldn’t say to you, then finally told you, now I’m using the love I had for you for all those years and using it to love myself. Thank you. ? the woman who had so many things to say but you never gave her the time of day to say it.

**I know you don’t want to talk sometimes. Sometimes because it hurts and sometimes because you’re just not supposed to talk about what you want to talk about. Sometimes it can be hard to say, “this is beautiful,” when no one else can see what you see. Or, “Here, this is where the pain is.” But some part of you knows, the truth about the words you cannot say is that they only hurt until you say them. They only hurt until the person who needs to hear them, hears them. Because we are human, and the closest we’ve ever come to showing each other who we really are, and how we love, is with words. So I’m going to try to say to you here, what I wish you’d say to me too. Please. Listen. We can change things. Here.