In the widely well-received first edition of The Secrets of Word-of-Mouth Marketing, author George Silverman provided readers step-by-step guidance with his innovative Decision Matrix for constructing a word-of-mouth marketing campaign that exponentially increases revenue. Now, extensively revised to reflect the profound changes in the marketplace--from new attitudes and communication methods, to new ways of relating to increasingly wary web and social media users--the second edition of this groundbreaking book shows readers how they can move beyond traditional approaches to identify potential buyers and compose the kind of message that inspires customers to spread the word about products and services. Featuring enlightening case studies and examples, The Secrets of Word-of-Mouth Marketing simplifies the process of choosing your delivery method, harnessing the power of influencers, and measuring results. Whether you’re wondering how to navigate the latest digital media or interested in learning what Malcolm Gladwell got wrong, this helpful tool is still the ultimate word on word of mouth.

Word-of-Mouth Marketing, WOMM as it is commonly known, is the least expensive form of advertising and often the most effective. People believe what their friends, neighbors, and online contacts say about you, your products, and services. And they remember it for a long, long time. Word-of-mouth promotion is highly valued. There is no more powerful form of marketing than an endorsement from one of your current customers. A satisfied customer's recommendation has much greater value than traditional advertising because it is coming from someone who is familiar with the quality of your work. The best part is that initiating this form of advertising costs little or no money. For WOMM to increase your business, you need an active plan in place and do what is necessary to create buzz. If your business is on the Web, there are myriads of possibilities for starting a highly successful viral marketing campaign using the Internet, software, blogs, online activists, press releases, discussion forums and boards, affiliate marketing, and product sampling. Technology has dramatically changed traditional marketing programs. This all sounds great, but what is the catch? There really is none, except you must know what you are doing! This groundbreaking and exhaustively researched new book will provide everything you need to know to get you started creating the buzz free publicity about your product or service whether online or off. In this easy to read and comprehensive new book you will learn what WOMM is, how to get people talking about your product or service, how to get your customers to be your sales force, how to get WOMM to spread quickly, how to automate WOMM, how to create a blog, create awareness, and how to amplify it. The entire process is covered here: marketing, dealing with negative customer experience, writing online press releases, creating a customer reference program, bringing together a fan club/loyalist community, naming VIPs, using flogs (photos), and spurring evangelism among influential people. Included are tactics that pertain especially to non-profits, including reputation management. In addition, we have gone the extra mile and spent an unprecedented amount of time researching, interviewing, e-mailing, and communicating with hundreds of today's most successful WOMM marketers. Aside from learning the basics you will be privy to their secrets and proven successful ideas. Instruction is great, but advice from experts is even better, and the experts chronicled in this book are earning millions. If you are interested in learning essentially everything there is to know about WOMM in addition to hundreds of hints, tricks, and secrets on how to put WOMM marketing techniques in place and start earning enormous profits, then this book is for you. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company presidentâe(tm)s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

Exciting news for small-business owners, those of you who are too busy running a business to take time to learn about (or even do) Internet marketing. Are these terms driving you crazy? Social media Search engine optimization Email Marketing Blogging Is your competition running circles around you in Internet marketing while youre stalled out at the starting gate? Relax. Help is here! Insider Tips on Internet Marketing: How Your Business Can Turn Visitors into Paying Customers is brimming over with tips and how-tos to guide you through the jungle known as Internet marketing. Veteran marketer Nicole Stacewicz takes you by the hand and gently leads you to success. By reading this book, you will be informed but not overwhelmed. Did you know...millions of people around the globe search for products and services using computers and handheld devices, everyday! Dont wait another minute! Its time for you to go forth and conquer Internet marketingand watch your business thrive!

Whether you're an executive assistant with an entrepreneurial spirit, a small business owner looking for a change, or someone who has dreamed of running a successful business from home, this book is for you! Professional Virtual Assistant Alyssa Gregory shares her expert tips, tools and secrets to help you:* Take a realistic look at virtual assistance* Discover your marketable skills* Identify your ideal client* Market yourself on a budget* Balance work and familyNot only does this book provide realistic advice, but it also includes a comprehensive VA Resource Toolkit with recommended business tools, websites, books and services. PLUS, by registering your book at www.vasecretsrevealed.com, you'll gain access to: checklists, worksheets and sample documents; an "Ask Alyssa" tool; answers to frequently asked questions; and much more!

Interested in promoting your business and/or Web site, but don t have the big budget for traditional advertising? This new book will show you how to build, promote, and make money off of your Web site or brick and mortar store using the Internet, with minimal costs. Let us arm you with the knowledge you need to make your business a success! Learn how to generate more traffic for your site or store with hundreds of Internet marketing methods, including many free and low-cost promotions. This new book presents a comprehensive, hands-on, step-by-step guide for increasing Web site traffic and traditional store traffic by using hundreds of proven tips, tools, and techniques. Learn how to target more customers to your business and optimize your Web site from a marketing perspective. You will learn to target your campaign, use keywords, generate free advertising, search-engine strategies, learn the inside secrets of e-mail marketing, how to build Web communities, co-branding, auto-responders, Google advertising, banner advertising, eBay storefronts, Web-design information, search-engine registration, directories, and real-world examples of what strategies are succeeding and what strategies are failing.-- (1/28/2011 12:00:00 AM)

Ah, the life of a consultant. Sleeping late, working in your pajamas until noon, never having to do anything you don't like. It's exactly what everyone dreams about, right? Wrong! If you've ever wondered what it's really like to be a learning and development consultant and what it takes to become a successful one, then you need this book. If you decide to go for it-or if you've already taken the plunge—Consulting Basics can help you every step of the way. You'll learn about: The four things you must have before becoming a consultant: Realities of daily work life on your own How to sell yourself, find clients, and develop proposals The client's point of view and how it impacts you Setting up your practice effectively and professionally. Along the way, you'll find charts, checklists, anecdotes, examples, and questionnaires to help you gain perspective, navigate your choices, and move forward. An appendix provides sample written agreements so that you'll have essential documents as soon as the need arises. Consulting Basics is comprehensive, yet it's a quick and pleasant read.

The secret to any business success is this: word of mouth referrals. It is the most effective marketing method out there, yet the most difficult to achieve. This is because until now, there have been no easy to use tools available to harness it. In this book, renowned Small Business Mentor Patricia O'Sullivan lets you in on all the secrets involved in engineering positive word of mouth referrals - making your customers work for you. Patricia has identified 20 secrets to increasing - and improving - the number of word of mouth referrals that a local business can generate for itself. First, she gets back to basics and reminds us of the best, most simple way to get good word of mouth working for us. Then Patricia tells us all about Priming the Customer - getting them on the same page, getting us all to speak the same language! Then, she walks us through getting the actual referral, what sort of words to use, and shares lots of simple tips and tricks that she has developed in her many years working with entrepreneurs. Finally, the last couple of secrets are all about securing those successful referrals. Patricia is finally able to share with us her expertise on what can really make a big difference to your business's bottom line. 20 secrets, in one short book. More than that, she's funny, and so easy to read.

If your organization is looking for ways to improve performance, here's a source for proven systems, processes, and models from HRD experts. Twelve cases provide practical applications of performance analysis and consulting.

E-commerce Get It Right! is a Step-by-Step E-commerce guide, that will show you everything you need to know about selling and marketing physcial products online. Whether you¿re an e-commerce Start-Up or have an existing e-commerce website that is struggling to make a profit, this book is for you.

Voice-overs, the audio portions of radio and TV commercials, can be an exciting and lucrative career for anyone who can master the technique. This book and accompanying tape explains everything one needs to know to do effective voice-overs and get jobs in this field.