The first part documents the results of a national survey of the types of public transit services being provided by private-for-hire vehicles (PHVs). The second part of the report summarizes eight case studies and draws conclusions from the analysis of these case studies. The case study sites are Ann Arbor, Michigan; DuPage County, Illinois; Houston, Texas; Los Angeles, California; Montgomery County, Maryland; Portland, Oregon; Seattle, Washington; and the state of Wisconsin.

This report provides analysis of Wisconsin's existing services, coordinated by the DOT and other state agencies, collects information from elderly residents, and reviews national and international best practices to allow the Wisconsin Dept. of Transportation to better manage approaching demographic challenges. Recommendations are provided that include changes in internal structure to address older residents' mobility concerns, education and outreach opportunities, and development of incentives to provide off prime hour services.