This guide teaches managers how to communicate effectively when dealing with awkward or difficult situations in the workplace. The book is especially useful as an aid to avoiding the "open mouth, insert foot" syndrome

From the author of Little Broken Things, a “race-to-the-finish family drama” (People) following a mother who must confront the dark summer that changed her life forever in order to reclaim the daughter she left behind. Juniper Baker had just graduated from high school and was deep in the throes of a summer romance when Cal and Beth Murphy, a childless couple who lived on a neighboring farm, were brutally murdered. When her younger brother became the prime suspect, June’s world collapsed and everything she loved that summer fell away. She left, promising never to return to tiny Jericho, Iowa. Until now. Officially, she’s back in town to help an ill friend manage the local library. But really, she’s returned to repair her relationship with her teenage daughter, who’s been raised by Juniper’s mother and stepfather since birth—and to solve the infamous Murphy murders once and for all. She knows the key to both lies in the darkest secret of that long-ago summer night, one that’s haunted her for nearly fifteen years. As history begins to repeat itself and a dogged local true crime podcaster starts delving into the murders, the race to the truth puts past and present on a dangerous collision course. Juniper lands back in an all-too-familiar place with the answers to everything finally in her sights, but this time it’s her daughter’s life that hangs in the balance. Will revealing what really happened mean a fresh start? Or will the truth destroy everything Juniper loves for a second time? Baart once again brilliantly weaves mystery into family drama in this expertly-crafted novel for fans of Lisa Jewell and Megan Miranda.

Ever get the feeling that your coworkers don't understand you? Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way. You'll discover: * Why nobody understands you * Why misunderstanding is normal * The power of strategic talk * Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.

It’s about time two lifelong friends, Cole and Ivy, realize there is more to their feelings for each other than a platonic friendship. Unfortunately, it took a near death experience for them to realize how deep their feelings truly run. Can they make it through the muddy waters of recovery, change the dynamic of their friendship, and find love? About the Author A Southern California native with a degree in English and an overactive imagination, Karen Cometti creates stories of love and laughter, in between working a full-time job for a local school district and being a wife and mother.

I hate the label Selective Mutism - as if I choose not to speak, like a kid who refuses to eat broccoli. I've used up every dandelion wish since I was ten wishing for the power to speak whenever I want to. I'm starting to wonder if there are enough dandelions.' After losing her best friend that night, Piper Rhodes changes schools, determined that her final year will be different. She will be different. Then she meets West: school captain, star soccer player, the boy everyone talks about. Despite her fear of losing everything all over again, they fall in love without Piper ever speaking one word to West. But can a love mapped by silence last?

In 1996, Sheldon Kennedy rocked the insular world of Canadian hockey by announcing that his former minor-league coach, Graham James -- the Hockey News 1989 Man of the Year -- had sexually abused him more than 300 times. The media portrayed Kennedy as a hero for breaking the code of silence in professional hockey and bringing James to justice. The heroic myth intensified in 1998 when Kennedy announced that he was going to in-line skate from Newfoundland to British Columbia to raise awareness of sexual abuse. The skate raised over $1 million for Canadian Red Cross sexual abuse programs, and Kennedy settled in Calgary with his wife and young daughter. Anyone who has followed hockey in the last ten years is familiar with the story of ex-NHL player Sheldon Kennedy. As one of the most promising hockey talents to emerge from the Canadian minor leagues in the last two decades, Kennedy was destined for hockey greatness. But after he was drafted by the Detroit Red Wings in 1988, he attracted more attention for his off-ice antics than for his contributions to the score sheet. Plagued by rumours of drug and alcohol abuse and a string of injuries, Kennedy drifted from team to team. The happy ending promised by the headlines never materialized. Still haunted by the demons of sexual abuse, Kennedy's life spiralled out of control. Now he has finally come forward to tell his story, and the story of coach Graham James, who is out of prison and currently coaching hockey in Europe.

In this epistolary novel from the WWII home front, Johanna Berglund is forced to return to her small Midwestern town to become a translator at a German prisoner of war camp. There, amid old secrets and prejudice, she finds that the POWs have hidden depths. When the lines between compassion and treason are blurred, she must decide where her heart truly lies.

Follow the money Fresh fields and pastures new A good day to bury bad news If the glove doesn't fit you must acquit Brings together a fascinating range of wrongly remembered sayings, popular summaries of original thoughts, and apocryphal or unverifiable comments attributed to a particular person. By revealing what was (and was not) really said, this book celebrates the colour and inventiveness of language change.

Many people struggle with themselves in managing their actions, especially when actions deal with right and wrong behaviors. A person must understand his or her total being in order to see how to best manage his or her actions. In Why I Didn't Say YES, author Sheary D. Johnson provides insight into understanding oneself as a step to making the right choices in life. Why I Didn't Say YES explores each element of the personhood-the body, the soul, and the spirit. It examines biblical references to define each from God's perspective, describes the prime functions of each part, and shows how to nurture these three very important facets. In addition, Johnson provides a look into the mind and its role, offering a three-fold renewal program. Based on Johnson's years of experience counseling women in various life situations, this spiritual study offers a unique perspective on why people do not do what they know is right, even when they have every intention of doing so. Why I Didn't Say YES helps you manage your action to do what's right.