TRB's Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services. Appendixes to TCRP Report 142 were published electronically as TCRP Web-Only Document 50: Survey Instrument, Productivity Charts, and Interview Protocol for Case Studies for TCRP Report 142.

"TRB's Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services. Appendixes to TCRP Report 142 were published electronically as TCRP Web-Only Document 50: Survey Instrument, Productivity Charts, and Interview Protocol for Case Studies for TCRP Report 142"--Publisher's description

[This is] "a guidebook that addresses contemporary issues in workforce development, retention, and attraction, and public transportation image management. [It] is separated into modules that may be used independently or together [...]. Information across the modules is in the form of example successful programs, state-of-the-art initiatives, industry effective practices, and directions to implement and measure those practices. The results of this research may be used by human resource professionals and transportation policy makers in implementing more effective human resource business-planning processes"--Foreword.

This report contains the appendixes for TCRP Report 142. TCRP Report 142, "Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations," provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services. The appendixes are as follows: Appendix A: Copy of National Survey Instrument; Appendix B: Productivity by Tenure Group, DART, Dallas, TX; Appendix C: Productivity by Tenure Group, LYNX, Orlando, FL; and Appendix D: Interview Protocol for Case Studies on Workforce Integration and Wage Parity.

Introduction and Research Approach -- Findings -- Management Profile for Maintaining a Qualified Workforce -- Conclusions and Suggested Research.

TCRP Report 94: Fare Policies, Structures and Technologies: Update identifies, describes, and evaluates key fare structures, policies, and technologies that are being considered by transit agencies, with a focus on their impact on customers, operations management, and effective and equitable fare integration. The report includes data on fare structures, policy-making procedures, and ongoing efforts to implement fare technology. This report provides guidance on making decisions related to fare policies, structures, and technologies. It includes practical information that can be readily used by transit professionals and policy makers in fare-related planning and decision making. This report updates information presented in TCRP Reports 10 and 32 and presents the latest developments and research results related to fare policy and technology issues.

Ch. 1. Introduction. Background. Project objectives. Technical approach to project. Report organization -- ch. 2. Literature summary. Transit security. Workplace violence. Bus operator training and selection. Video surveillance. Self-defense. Bus operator perspective. International studies -- ch. 3. Survey results. Characteristics of survey respondents. Security provider. Fare and rules enforcement. Standard operating procedures. Definition of "assault". Assault characteristics. Training. Employee assistance. Data collection and reporting. Methods to address operator assaults. Bus operator selection methods. Impact of violence against operators. Effective measures -- ch. 4. Operator protection measures : technology and information management. Barriers. Information management and crime analysis. Video surveillance. Audio surveillance. Automatic vehicle location system. Transit operations decision support system. Emergency communications. DNA kits.