Ever tried to learn Japanese and found it too hard? Bestselling language coach Paul Noble has a quick and easy way to get you back on track with his unique tried-and-tested method.

On February 19, 1942, following the Japanese bombing of Pearl Harbor and Japanese Army successes in the Pacific, President Franklin Delano Roosevelt signed a fateful order. In the name of security, Executive Order 9066 allowed for the summary removal of Japanese aliens and American citizens of Japanese descent from their West Coast homes and their incarceration under guard in camps. Amid the numerous histories and memoirs devoted to this shameful event, FDR's contributions have been seen as negligible. Now, using Roosevelt's own writings, his advisors' letters and diaries, and internal government documents, Greg Robinson reveals the president's central role in making and implementing the internment and examines not only what the president did but why. Robinson traces FDR's outlook back to his formative years, and to the early twentieth century's racialist view of ethnic Japanese in America as immutably "foreign" and threatening. These prejudicial sentiments, along with his constitutional philosophy and leadership style, contributed to Roosevelt's approval of the unprecedented mistreatment of American citizens. His hands-on participation and interventions were critical in determining the nature, duration, and consequences of the administration's internment policy. By Order of the President attempts to explain how a great humanitarian leader and his advisors, who were fighting a war to preserve democracy, could have implemented such a profoundly unjust and undemocratic policy toward their own people. It reminds us of the power of a president's beliefs to influence and determine public policy and of the need for citizen vigilance to protect the rights of all against potential abuses.

Making Sense of Japanese is the fruit of one foolhardy American's thirty-year struggle to learn and teach the Language of the Infinite. Previously known as Gone Fishin', this book has brought Jay Rubin more feedback than any of his literary translations or scholarly tomes, "even if," he says, "you discount the hate mail from spin-casters and the stray gill-netter." To convey his conviction that "the Japanese language is not vague," Rubin has dared to explain how some of the most challenging Japanese grammatical forms work in terms of everyday English. Reached recently at a recuperative center in the hills north of Kyoto, Rubin declared, "I'm still pretty sure that Japanese is not vague. Or at least, it's not as vague as it used to be. Probably." The notorious "subjectless sentence" of Japanese comes under close scrutiny in Part One. A sentence can't be a sentence without a subject, so even in cases where the subject seems to be lost or hiding, the author provides the tools to help you find it. Some attention is paid as well to the rest of the sentence, known technically to grammarians as "the rest of the sentence." Part Two tackles a number of expressions that have baffled students of Japanese over the decades, and concludes with Rubin's patented technique of analyzing upside-down Japanese sentences right-side up, which, he claims, is "far more restful" than the traditional way, inside-out. "The scholar," according to the great Japanese novelist Soseki Natsume, is "one who specializes in making the comprehensible incomprehensible." Despite his best scholarly efforts, Rubin seems to have done just the opposite. Previously published in the Power Japanese series under the same title and originally as Gone Fishin' in the same series.

Ever tried to learn French and found it too hard? Bestselling language coach Paul Noble has a quick and easy way to get you back on track with his unique tried-and-tested method.

NEW YORK TIMES BESTSELLER “In her book, Melinda tells the stories of the inspiring people she’s met through her work all over the world, digs into the data, and powerfully illustrates issues that need our attention—from child marriage to gender inequity in the workplace.” — President Barack Obama “The Moment of Lift is an urgent call to courage. It changed how I think about myself, my family, my work, and what’s possible in the world. Melinda weaves together vulnerable, brave storytelling and compelling data to make this one of those rare books that you carry in your heart and mind long after the last page.” — Brené Brown, Ph.D., author of the New York Times #1 bestseller Dare to Lead “Melinda Gates has spent many years working with women around the world. This book is an urgent manifesto for an equal society where women are valued and recognized in all spheres of life. Most of all, it is a call for unity, inclusion and connection. We need this message more than ever.” — Malala Yousafzai "Melinda Gates's book is a lesson in listening. A powerful, poignant, and ultimately humble call to arms." — Tara Westover, author of the New York Times #1 bestseller Educated A debut from Melinda Gates, a timely and necessary call to action for women's empowerment. “How can we summon a moment of lift for human beings – and especially for women? Because when you lift up women, you lift up humanity.” For the last twenty years, Melinda Gates has been on a mission to find solutions for people with the most urgent needs, wherever they live. Throughout this journey, one thing has become increasingly clear to her: If you want to lift a society up, you need to stop keeping women down. In this moving and compelling book, Melinda shares lessons she’s learned from the inspiring people she’s met during her work and travels around the world. As she writes in the introduction, “That is why I had to write this book—to share the stories of people who have given focus and urgency to my life. I want all of us to see ways we can lift women up where we live.” Melinda’s unforgettable narrative is backed by startling data as she presents the issues that most need our attention—from child marriage to lack of access to contraceptives to gender inequity in the workplace. And, for the first time, she writes about her personal life and the road to equality in her own marriage. Throughout, she shows how there has never been more opportunity to change the world—and ourselves. Writing with emotion, candor, and grace, she introduces us to remarkable women and shows the power of connecting with one another. When we lift others up, they lift us up, too.

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

The people of a Japanese village fight to maintain their humanity and tradition in the radioactive "rain" after Hiroshima

"I listen and gather people's stories. Then I write them down in a way that I hope will communicate something to others, so that seeing these stories will give readers something of value. I tell myself that this isn't going to be done unless I do it, just because of who I am. It's a way of making my mark, leaving something behind . . . not that I'm planning on going anywhere right now." So explains Stephen Murphy-Shigematsu in this touching, introspective, and insightful examination of mixed race Asian American experiences. The son of an Irish American father and Japanese mother, Murphy-Shigematsu uses his personal journey of identity exploration and discovery of his diverse roots to illuminate the journeys of others. Throughout the book, his reflections are interspersed among portraits of persons of biracial and mixed ethnicity and accounts of their efforts to answer a seemingly simple question: Who am I? Here we meet Norma, raised in postwar Japan, the daughter of a Japanese woman and an American serviceman, who struggled to make sense of her ethnic heritage and national belonging. Wei Ming, born in Australia and raised in the San Francisco of the 1970s and 1980s, grapples as well with issues of identity, in her case both ethnic and sexual. We also encounter Rudy, a "Mexipino"; Marshall, a "Jewish, adopted Korean"; Mitzi, a "Blackinawan"; and other extraordinary people who find how connecting to all parts of themselves also connects them to others. With its attention on people who have been regarded as "half" this or "half" that throughout their lives, these stories make vivid the process of becoming whole.

The two-time Booker Prize winner now gives us an exceedingly timely, exhilarating novel—at once dark, suspenseful, and seriously funny—that journeys to the place where the cyber underworld collides with international power politics. When Gaby Baillieux releases the Angel Worm into Australia’s prison computer system, hundreds of asylum-seekers walk free. And because the Americans run the prisons (let’s be honest: as they do in so many parts of her country) the doors of some five thousand jails in the United States also open. Is this a mistake, or a declaration of cyber war? And does it have anything to do with the largely forgotten Battle of Brisbane between American and Australian forces in 1942? Or with the CIA-influenced coup in Australia in 1975? Felix Moore, known to himself as “our sole remaining left-wing journalist,” is determined to write Gaby’s biography in order to find the answers—to save her, his own career, and, perhaps, his country. But how to get Gaby—on the run, scared, confused, and angry—to cooperate? Bringing together the world of hackers and radicals with the “special relationship” between the United States and Australia, and Australia and the CIA, Amnesia is a novel that speaks powerfully about the often hidden past—but most urgently about the more and more hidden present.

Perfect for Italian revision offering beginners a clear and easy-to-understand guide to Italian verbs.