Details the best methods to achieve consistently outstanding productivity solving technical problems. Includes symptom acquisition and reproduction, damage control, general maintenance techniques, divide and conquer techniques, testing methods, solving intermittents, bottleneck analysis. Guides the reader in achieving and maintaining the proper mental state for productive troubleshooting. Includes tips on career optimization through effective troubleshooting. An entire chapter is devoted to troubleshooting computers and networks, and another chapter is devoted to troubleshooting software.

Ready to earn your fix-it PhD? Then it's time to read The Art Of Troubleshooting. Combining theory and practice, you'll gain insight into the principles that underlie the diagnosis and repair of all machines. Explore the entire ecosystem of fixing things, including economics, psychology, and preventing future malfunctions by learning from current ones. Extremely practical too, you'll benefit from an entire section devoted to the bread-and-butter strategies that get you from "broken" to "fixed" in the shortest time possible. Finally, The Art Of Troubleshooting focuses on you. Understand the mindset and behaviors that can make anyone a truly powerful master of repair. Whether at home or at work, be the hero and save the day by getting things running again!

Over the years, thousands of tools have been developed for debugging TCP/IP networks. They range from very specialized tools that do one particular task, to generalized suites that do just about everything except replace bad Ethernet cables. Even better, many of them are absolutely free. There's only one problem: who has time to track them all down, sort through them for the best ones for a particular purpose, or figure out how to use them?Network Troubleshooting Tools does the work for you--by describing the best of the freely available tools for debugging and troubleshooting. You can start with a lesser-known version of ping that diagnoses connectivity problems, or take on a much more comprehensive program like MRTG for graphing traffic through network interfaces. There's tkined for mapping and automatically monitoring networks, and Ethereal for capturing packets and debugging low-level problems.This book isn't just about the tools available for troubleshooting common network problems. It also outlines a systematic approach to network troubleshooting: how to document your network so you know how it behaves under normal conditions, and how to think about problems when they arise, so you can solve them more effectively.The topics covered in this book include: Understanding your network Connectivity testing Evaluating the path between two network nodes Tools for capturing packets Tools for network discovery and mapping Tools for working with SNMP Performance monitoring Testing application layer protocols Software sources If you're involved with network operations, this book will save you time, money, and needless experimentation.

This new edition provides major revisions to a text that is suitable for the introduction to biomedical engineering technology course offered in a number of technical institutes and colleges in Canada and the US. Each chapter has been thoroughly updated with new photos and illustrations which depict the most modern equipment available in medical technology. This third edition includes new problem sets and examples, detailed block diagrams and schematics and new chapters on device technologies and information technology.

This updated fourth edition provides current information on devices and is divided into diagnostic and treatment sections. Devices are described with the theory of operation and relevant anatomical and physiological considerations. Aspects of BMET work including test equipment, standards, and information technology are also discussed. The text covers a wide variety of diagnostic and treatment devices currently used in hospitals that students will likely encounter in their career. Principles of operation and examples of use are provided. This book is unique in that it is written by an experienced biomed tech with 30 years’ experience in hospitals rather than by engineers with little frontline experience. It is also unique in that it provides ancillary materials on the web and is the only guide divided into diagnostic and treatment device sections. This new edition also includes two new chapters on computers, information technology, and networking as well as health technology management. From the previous edition: "The book presents a comfortable balance between clinical applications, basic technical information, and various pictures of medical technologies one will encounter in the field. Additionally, related anatomy and physiology principles and essential technical terms are a nice complement to the technologies presented. The everyday duties and responsibilities of a biomed are captured by the various ‘true-to-life’ scenarios introduced throughout the book." —Joey Jones, Madisonville Community College, Kentucky, USA This book is intended for students in biomedical engineering technology and healthcare technology management (BMET/HTM) programs as well as biomedical engineering students. Field service representatives, medical device designers, and medical device sales representatives will also find it useful.

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

The all-time bestselling PC reference, fully updated for the newest technologies! Previous editions of this fun and friendly PC guide have sold more than three million copies, making it the bestselling PC reference in the world. Dan Gookin, the author whose straightforward and entertaining style is the foundation of the For Dummies series, gives you the same easy-to-follow guidance in this edition, fully updated for Windows 8, using the cloud, and all the newest PC bells and whistles. It's perfect for the absolute beginner as well as for anyone switching to the latest hardware and software. Updated with information on all the latest upgrades, this edition of a worldwide bestseller covers all the essentials of using a PC, and presents them in a fun, non-intimidating style Popular technology author Dan Gookin starts at the beginning with all the basics that other books assume everyone knows Covers setting up your PC, exploring the Windows 8 interface, using network hardware and software, getting online and browsing with the newest version of Internet Explorer, setting up an e-mail account, connecting to the cloud, and using cloud-based services Shows you how to install and upgrade programs and manage files and folders Explores working with digital photos, downloading music, watching movies, and participating in social media PCs For Dummies, 12th Edition is the jargon-free, easy-to-use guide to everything you need to know about your PC.

More than just a quick-fix manual for the do-it-yourselfer, this book covers all aspects of small business computing. The Handbook of Computer Troubleshooting is a complete guide for solving the most typical problems most users will encounter. Both the neophyte and experienced user will find helpful tips to solve the more irksome, yet common, problems. Topics covered include: Hardware * Graphics Software * The Internet * Ergonomics * Keyboards * Networks * Company Addresses * Utilities Software * Educational Software * Printers * Monitors * Security Threats * Web Sites * and much more.

Part of a series of specialized guides on System Center - this book shares real-world expertise for using Configuration Manager capabilities to deliver more effective IT services. Series editor Mitch Tulloch and a team of System Center experts provide concise technical guidance as they step you through key deployment and management scenarios.