Using a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.

Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance in this Treat Me Like a Customer eBook. You will learn: • How to balance the demands of work and home • What your loved ones really want • How to regain trust and build integrity • Why a good fight isn’t the end of the world • How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work.

You know that if you want your car to run smoothly, you have to keep up with the mandatory maintenance. Check the oil every so often, inspect the tires for pressure and wear, get them rotated if they need it, lubricate the locks, and keep up with your car-wash dates. And if you really want to take care of it, have the proper rags and tools on hand to clean off any sudden dirt or fingerprints. Playboy Playmate, Deal or No Deal model, and Hot Laps host Pilar Lastra has rebuilt a 1990 Mustang using just a fifteen-dollar repair manual and junkyard parts. Shes not only fluent in hot rod; she also speaks the language of the opposite sex. Think of Pilar as your ultimate translator. In Treat Me Like Your Car, she teaches you everything you need to know in order to cruise the lot, avoid the lemons, find your dream car, and enjoy the ride. Full of much-needed advice, hilarious real-life relationship scenarios, and Pilars unique Tales from the Passengers Side, Treat Me Like Your Car gives you the tools you need to find and hold a fulfilling relationship. All women (whether they know it or not) want to be treated like your car. Treat Me Like Your Car makes it just as easy. A little elbow grease is a small price to pay for a smooth ride.

Originally published: Montreal: Bongo Beat, 2009.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Revised and expanded: this classic guide to business leadership presents “an original and profound new view on how to run an organization” (Library Journal). Despite all the evidence calling for change, most organizations still rely on patriarchy and control as their core form of governance. The result is that they stifle initiative and spirit and alienate people from their work. In Stewardship, Peter Block calls for a dramatic shift in how we distribute power, privilege, and the control of money. “Stewardship,” he writes, “is the willingness to be accountable for the well-being of the larger organization by operating in service, rather than in control, of those around us.” Block has revised and updated the book throughout, including a new introduction addressing what has changed—and what hasn't—in the twenty years since the book was published. It also includes a new chapter on applying stewardship to the common good of the wider community. Speaking in practical terms about how stewardship transforms every function and department for the better, Block also offers tactical advice on gearing up to implement these reforms.

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B"—one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices—and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels—business owners, marketing managers, and anyone who works directly with customers.

Transform your leadership and shape visionary organizations with World Class Value: Leadership Excellence in the Exponential Age. Uncover the keys to high-performance leadership in this indispensable guide, designed to help you excel in competitive environments. Rob's innovative Value-Driven Framework simplifies complex concepts like systems thinking and contextual frameworks, making elite leadership skills accessible to all. Immerse yourself in a rich collection of strategies uniquely tailored to empower leaders at every level to think broadly and act decisively in today's ever-changing world. Drawing from his extraordinary journey from a working-class neighborhood in Washington, D.C., to becoming a pioneering leader in multimedia technologies, Faw encapsulates the essence of high-performance leadership and the creation of world-class organizations. As an experienced executive leader, entrepreneur, and board-certified master coach, Rob infuses his relentless passion for peak performance on every page. Rob’s book dives deep into systems thinking, contextual frameworks, and organizational innovation, crucial for anyone aspiring to grow their leadership and develop world-class organizations. His journey is a testament to his dedication, strategic acumen, and transformative insights. Faw's narrative extends through various roles and industries, from his early days as a newspaper boy to his remarkable achievements as a CEO and a pioneer in digital transformation. World Class Value encapsulates Faw's philosophy of high-performance leadership and building world-class organizations. It thoroughly explores digital transformation, strategic agility, and customer-centric value creation. Faw challenges conventional business wisdom, advocating for a new leadership paradigm that responds dynamically to the market's exponential changes. Jason Clement, CEO of Sports Facilities Companies (SFC), endorses the book, emphasizing its practical applicability. During Faw's business, executive, and leadership coaching, SFC has witnessed significant growth, transforming into a national leader in its industry. This real-world impact illustrates the potency of Faw's strategies, timeless systems thinking, contextual frameworks, and enriched insights for those leaders who want to compete and win. World Class Value sets the stage for a world where digital transformation and exponential change redefine competition and leadership. Faw masterfully connects these global trends to everyday business practices, emphasizing the importance of strategic agility and customer-centric value creation. He offers a fresh perspective on leadership excellence and being a world-class organization, challenging traditional notions and advocating for a new paradigm of leadership and organizational excellence. Readers will find inspiration in Faw's accomplishments as an Ironman, 70-time marathoner, and doctoral candidate researching organizational leadership. His dedication to continuous learning and self-improvement resonates through his writing and podcast, “The School of Empowerment.” Rob invites his readers on a growth voyage, empowering them to unleash their full potential and achieve unprecedented business success. More than a business book, World Class Value is a journey through the complexities of leadership, a testimony to Faw's expertise, and a roadmap for those aspiring for personal growth and impacting their businesses and industries. This book is a must-read for leaders at every level and anyone passionate about developing high-performance leadership and world-class organizations.

Annette Wilson doesn’t know what to do. After ten years, she’s back on the Isle of Palms and reconciled with her older sister Charlene. She thought she’d put her old life—her cheating husband with a second family—behind her. But she thought wrong. Because out of nowhere, Frederick reappears on her doorstep, asking for forgiveness and a second chance. It would be so easy—maybe too easy—to slip right back into the way things once were. But is that the right choice? Or is this fresh start in her hometown—not to mention a budding connection with the handsome owner of a new local restaurant who seems to have quite an eye for Annette—what she actually needs? Torn between the old and the new, Annette can’t decide which way to turn. Then she wakes up feeling queasy… And her world flips upside down. Pregnant at 40. She hardly knew such a thing was possible. And, more to the point… She hardly knows what to do next. Can she pick right?

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success. What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive overall organizational performance exponentially? What would your company look like? And how would you go about creating this kind of change? One thing is certain: Business leaders are never going to inspire higher levels of employee productivity and build more passionate customer relationships by doing the same things they have tried for the past 25 years. Business leaders need something fresh. Something new. The last thing they need is more of the same old conventional wisdom about "satisfying" their employees and their customers. Based on solid research by The Gallup Organization, Human Sigma will appeal to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain a base of high value customers, and improve overall business performance. Human Sigma is: - Rigorous: Based on research involving hundreds of companies, and over 10 million employees and 10 million customers around the world. - Innovative: Cutting-edge management science supported by data, including brain imaging research into customer's emotional connections to the companies they love. - Practical: The principles in the book were developed from observations of real-life successes, not some fictional freaks-of-nature that exist only in a laboratory. As such, the lessons contained in the book have been tested in the real world, and can be applied in many situations. - Interactive: The book contains a code that can be used to estimate the potential value of HumanSigma to readers' organizations.