The necessity to deal with change has never been greater. Organisational survival depends upon it. Yet, far more than half of all change projects fail, with expensive consequences. The Transformative Change Pocketbook equips managers and leaders with the essentials to deliver organisational change and transformation, either working independently or through aligning a team of individual experts to work productively together. The book is structured around a model, 'the 7 C's of Change', that examines in detail the steps to be taken in each of the key stages of a change journey. Clarifying and Co-ordinating the change programme come first, followed by building Capability, gaining Commitment and creating Change Champions. Communicating the change and Cementing it (making it stick) complete the journey. Teams working on a change project may find they have to address the stages in the order of their own priority and there are self-diagnostic tools to help in assessing this priority and evaluating progress against each of the '7 C's'.

The Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change. Now in its 4th edition, this popular title in the Pocketbooks Series explains what change is and why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, how to manage change, the tools available, ways to communicate, and examples of success and failure.

Engaging your audience and holding their attention is the principal focus of the Webinars Pocketbook. It will show you how to design, set-up and deliver internet-based meetings, presentations and training workshops that harness technology for maximum impact and effectiveness. The pocketbook begins by describing the different webinar tools available – such as web cams, polls, messaging windows, whiteboards and breakout rooms – and how and when they can be employed to your advantage. It then goes on to explain how you need to adapt your communication style and method of delivery to suit the virtual environment, including making good use of attractive visuals to support your message. An explanation of how to gain participant buy-in, several case studies, a troubleshooting section (problems and solutions) and the authors’ top 21 tips for successful webinars end the pocketbook on a practical note. Virtually the best advice there is!

The Meetings Pocketbook reveals all the do's and don't's needed to make meetings successful. Updated and now in its 3rd edition, this popular pocketbook covers advance preparation, chairing, controlling discussions, effective participation and use of minutes. Essential reading for both organisers and participants. 'Don't arrange or attend another meeting without reading it', recommended one reader. A 'straightforward reminder of the rules' said another.

Resilience is about an individual's readiness to meet the world in a resourceful state. It means being equipped to deal calmly and confidently with challenging circumstances while being able to bounce back or recover quickly from setbacks. With improved resilience comes less stress, less stress-related illness and, ultimately, better performance – and that's good news, not just for the person concerned but for the organisation as a whole. The Resilience Pocketbook is packed with coping strategies, tools and tips to show people how to draw out, strengthen and put into practice their inbuilt resources. It includes a questionnaire to identify strengths and weaknesses, and there is a section on building resilience within teams – invaluable advice for team leaders, HR/OD practitioners and trainers.

The Teamworking Pocketbook has long been at the heart of the successful Management Pocketbooks Series. Now in its third edition, this popular title looks at the differences between groups and teams and between teambuilding and teamworking, the types of problems preventing teams from being effective, and offers plenty of practical advice for countering such difficulties. Leadership, conflict management and understanding group behaviour are among the many subjects covered in this illustrated 'hands-on' guide.Also available in the series: Teambuilding Activities Pocketbook, Team Coaching Pocketbook

Anyone you might want to contact in the world is only 5-6 people-contacts away from you, maintains Jon Warner in the Networking Pocketbook. He sees networking as a major social and life skill that can benefit both our working and personal life. The Networking Pocketbook details the four basic steps that lead to effective networking relationships, the so-called LINK: Learning (about needs, ours and other people's) Investing (making strong contacts) Nurturing (achieving a deeper relationship) Keeping (maintaining the momentum) As the author leads readers through these four basic steps he progressively describes the seven key competencies needed for effective networking. These competencies relate to temperament/disposition, strategic planning, organisation, nurturing, communications, socialising and persistence.

Fully engaged and motivated people perform better, enjoy greater job satisfaction, are more loyal and bring the manager and team leader the outcomes they have targeted. Doug Miller, author of the Engagement Pocketbook, has distilled decades of theory on the topic of engagement to produce the SPARC model designed to help managers on a day-to-day basis get the best out of their people. HR professionals, coaches, mentors and trainers will also find the model insightful. SPARC comprises five elements: Self-determination (degree of individual autonomy)Purpose (role clarity)Authenticity (scope for self-expression)Reward (spiritual, emotional & financial gain)Challenge (need for learning & development) For each element five management interventions are described, bringing the model to life and underscoring the pocketbook’s practical approach.

Many if not most teams in the modern workplace fall well short of harnessing their collective capability, maintains Erik de Haan, resulting in loss of performance and poor results. For the author of the Team Coaching Pocketbook and director of the Ashridge Centre for Coaching, this is a depressing thought yet he's quick to point out that poor performance is readily managed if team members are minded to reflect intelligently on how they operate and have the skills to do so. "This is where team coaching can be beneficial", says de Haan. "It helps teams think through what they are doing and why, how they can integrate individual skill sets and how they can innovate." Written by an expert in his field, this is a practical, insightful guide to team coaching which will benefit both coaching specialists and team leaders.

Over 25,000 copies sold! Fully revised and updated, the new, 3rd edition of People Manager’s Pocketbook is out now. It’s full of practical techniques for dealing with all sorts of tricky situations, such as: You’re managing someone fifteen years older than you with different ideas about how things should be done;You find out one of your team is moaning about you on social media;You are asked to implement a policy you strongly disagree with;You have to give someone bad news.