Tourism SMEs, Service Quality, and Destination Competitiveness

Tourism SMEs, Service Quality, and Destination Competitiveness
Author :
Publisher : CABI
Total Pages : 408
Release :
ISBN-10 : 1845930886
ISBN-13 : 9781845930882
Rating : 4/5 (86 Downloads)

Synopsis Tourism SMEs, Service Quality, and Destination Competitiveness by : E. Jones and C. Haven

This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.

Tourism SMEs, Service Quality, and Destination Competitiveness

Tourism SMEs, Service Quality, and Destination Competitiveness
Author :
Publisher : CABI Publishing
Total Pages : 366
Release :
ISBN-10 : 0851990118
ISBN-13 : 9780851990118
Rating : 4/5 (18 Downloads)

Synopsis Tourism SMEs, Service Quality, and Destination Competitiveness by : Eleri Jones

This book is a collection of papers drawn from academic and practitioner research presented at the Tourism Research 2002 conference held in Cardiff. It comments on a range of issues concerning small and medium-sized tourism enterprises (tourism SMEs) in diverse destinations worldwide, and explores various aspects of a model of tourism SMEs proposed in chapter 1. The collection is arranged into thematic sections to reflect the model: destination (chapter 2-4); tourism SMEs (chapter 5-9); employees (chapter 10-14); public-sector interventions (chapters 15-18); and marketing/image (chapters 19-21). Chapter 22 concludes that the development of coherence in destinations dominated by SMEs is achievable provided that stakeholders involved in destination development learn from successful case studies. The book has a subject index.

Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition

Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition
Author :
Publisher : CABI
Total Pages : 324
Release :
ISBN-10 : 9781780645445
ISBN-13 : 1780645449
Rating : 4/5 (45 Downloads)

Synopsis Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition by : John Buswell

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

Marketing Tourist Destinations in Emerging Economies

Marketing Tourist Destinations in Emerging Economies
Author :
Publisher : Springer Nature
Total Pages : 315
Release :
ISBN-10 : 9783030837112
ISBN-13 : 3030837114
Rating : 4/5 (12 Downloads)

Synopsis Marketing Tourist Destinations in Emerging Economies by : Ishmael Mensah

While tourism is a key economic generator for many countries, emerging economies are confronted with additional challenges that those well-established destinations in North America, Australia and Europe normally don’t have to contend with. The potential for terrorism, political unrest, natural disasters, accidents – not to mention epidemics – have the potential to derail tourism in emerging economies. To mitigate these risks, emerging destinations need well-coordinated management and marketing strategies. However, most texts on tourism destination marketing reflect destinations in more advanced countries. This book acknowledges the fact that emerging tourist destinations have unique characteristics and challenges, which have implications for destination marketing. Highlighting the marketing challenges, best practices and strategies relevant to emerging economies, this book covers core topics such as image creation and branding, destination marketing during crises and pandemics, market segmentation and the travel decision making process among others. Providing up to date knowledge on an otherwise under-explored topic, this collection is ideal reading for upper-level students, researchers and policymakers.

Managing, Marketing, and Maintaining Maritime and Coastal Tourism

Managing, Marketing, and Maintaining Maritime and Coastal Tourism
Author :
Publisher : IGI Global
Total Pages : 325
Release :
ISBN-10 : 9781799815242
ISBN-13 : 1799815242
Rating : 4/5 (42 Downloads)

Synopsis Managing, Marketing, and Maintaining Maritime and Coastal Tourism by : Morais de Brito, Mónica

The extraordinary beauty, cultural wealth, and diversity of EU's coastal areas have designated them as one of the preferred destinations for many holiday-goers. The numerous businesses that operate in these heavily traveled areas have to struggle with other similarly-minded companies and with providing sustainable practices for the people and surrounding area. Managing, Marketing, and Maintaining Maritime and Coastal Tourism is a pivotal reference source that provides vital material on the application of multidisciplinary and interdisciplinarity logic surrounding sea tourism. While highlighting topics such as destination marketing, event management, and global business, this publication explores the dynamic capabilities and the methods of overall management of hospitality by the sea. This book is ideally designed for marketers, advertisers, tour directors, cruise directors, travel agents, port managers, coastal cities managers, event coordinators, academics, students, researchers, policymakers, public managers, and tourism entrepreneurs.

Heritage, Culture and Society

Heritage, Culture and Society
Author :
Publisher : CRC Press
Total Pages : 832
Release :
ISBN-10 : 9781315386973
ISBN-13 : 1315386976
Rating : 4/5 (73 Downloads)

Synopsis Heritage, Culture and Society by : Salleh Mohd Radzi

Heritage, Culture and Society contains the papers presented at the 3rd International Hospitality and Tourism Conference (IHTC2016) & 2nd International Seminar on Tourism (ISOT 2016), Bandung, Indonesia, 10—12 October 2016). The book covers 7 themes: i) Hospitality and tourism management ii) Hospitality and tourism marketing iii) Current trends in hospitality and tourism management iv) Technology and innovation in hospitality and tourism v) Sustainable tourism vi) Gastronomy, foodservice and food safety, and vii) Relevant areas in hospitality and tourism Heritage, Culture and Society is a significant contribution to the literature on Hospitality and Tourism, and will be of interest to professionals and academia in both areas.

Theory and Practice in Hospitality and Tourism Research

Theory and Practice in Hospitality and Tourism Research
Author :
Publisher : CRC Press
Total Pages : 624
Release :
ISBN-10 : 9781315737355
ISBN-13 : 1315737353
Rating : 4/5 (55 Downloads)

Synopsis Theory and Practice in Hospitality and Tourism Research by : Salleh Mohd Radzi

Theory and Practice in Hospitality and Tourism Research includes 111 contributions from the 2nd International Hospitality and Tourism Conference 2014 (Penang, Malaysia, 2-4 September 2014), and covers a comprehensive range of topics, including:- Hospitality management- Hospitality & tourism marketing- Tourism management- Technology & innova

Tourism, Culture and Heritage in a Smart Economy

Tourism, Culture and Heritage in a Smart Economy
Author :
Publisher : Springer
Total Pages : 502
Release :
ISBN-10 : 9783319477329
ISBN-13 : 3319477323
Rating : 4/5 (29 Downloads)

Synopsis Tourism, Culture and Heritage in a Smart Economy by : Vicky Katsoni

This book explores the ways in which information and communication technologies (ICTs) offer a powerful tool for the development of smart tourism. Numerous examples are presented from across the entire spectrum of cultural and heritage tourism, including art, innovations in museum interpretation and collections management, cross-cultural visions, gastronomy, film tourism, dark tourism, sports tourism, and wine tourism. Emphasis is placed on the importance of the smart destinations concept and a knowledge economy driven by innovation, creativity, and entrepreneurship. New modes of tourism management are described, and tourism products, services, and strategies for the stimulation of economic innovation and promotion of knowledge transfer are outlined. The potential of diverse emerging ICTs in this context is clearly explained, covering location-based services, internet of things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality. The book is edited in collaboration with the International Association of Cultural and Digital Tourism (IACuDiT) and includes the proceedings of the Third International Conference on Cultural and Digital Tourism.

The Routledge Handbook of Tourism Impacts

The Routledge Handbook of Tourism Impacts
Author :
Publisher : Routledge
Total Pages : 689
Release :
ISBN-10 : 9781351025089
ISBN-13 : 1351025082
Rating : 4/5 (89 Downloads)

Synopsis The Routledge Handbook of Tourism Impacts by : Dogan Gursoy

This handbook explores and critically examines both positive and negative impacts of tourism development focusing on the past, present and future issues, challenges and trends from a multidisciplinary global perspective. Through a comparative approach involving international case studies, this book explores our understanding of tourism impacts and contributes to the theoretical development on relationships between tourism impacts and community support for tourism development. This handbook focuses on a variety of geographical locations, drawing from the knowledge and expertise of highly regarded academics from around the world. Specifically, it explores the adoption and implementation of various tourism development and impact management approaches in a wide range of global contexts, while identifying their trends, issues and challenges. It addresses strategies relating to innovation, sustainability and social responsibility, and critically reviews the economic, sociocultural, environmental, political and technological impacts of tourism. The text also identifies future trends and issues, as well as exploring the methods used to study tourism impacts. Conveying the latest thinking and research, this handbook will be a key reference for students, researchers and academics of tourism, as well as development studies, geography, cultural studies, sustainability and business, encouraging dialogue across disciplinary boundaries and areas of study.

The Tourism and Leisure Experience

The Tourism and Leisure Experience
Author :
Publisher : Channel View Publications
Total Pages : 260
Release :
ISBN-10 : 9781845412036
ISBN-13 : 1845412036
Rating : 4/5 (36 Downloads)

Synopsis The Tourism and Leisure Experience by : Michael Morgan

People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging international scholars, it is organised into three sections: understanding experiences, researching experiences and managing experiences. It aims to provide students, researchers and managers with a stimulating overview of the current research and managerial issues in the field and as well as a resource to guide their further reading.