Total Customer Service
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Author |
: Stuart McKechnie |
Publisher |
: Archway Publishing |
Total Pages |
: 423 |
Release |
: 2014-08-08 |
ISBN-10 |
: 9781452516745 |
ISBN-13 |
: 145251674X |
Rating |
: 4/5 (45 Downloads) |
Synopsis THE 4 DIMENSIONS OF TOTAL CUSTOMER SERVICE by : Stuart McKechnie
This book is about 'Total Customer Service' .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces 'The Customer Service Hallmark', a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond 'Have a Nice Day 'and the obvious 'Surface' approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions 'Total Customer Service' within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of 'Total Customer Service' and organisation improvement. Anyone who has an interest in 'Total Customer Service' and organisation performance improvement will find this book valuable and enjoyable. 'Vision to Action', 'Sub System Synergy', 'Hilltops', 'ERUDITE Leadership, ' 'Futuristic Thinking', 'Competitive Integrity ' and 'Triple E' touch point management all contribute to Customer Service' and are some of the innovative concepts included in this book. The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The 'Four Dimensions' of the Customer Service Hallmark provide an integrated framework which positions 'Total Customer Service' as a coordinated strategic response to achieving organisation improvement and strategic intent.
Author |
: Larry Swaton |
Publisher |
: Trafford Publishing |
Total Pages |
: 233 |
Release |
: 2003 |
ISBN-10 |
: 9781412000871 |
ISBN-13 |
: 1412000874 |
Rating |
: 4/5 (71 Downloads) |
Synopsis Total Customer Service for Profitability by : Larry Swaton
The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.
Author |
: Donald W. Blohowiak |
Publisher |
: Penguin |
Total Pages |
: 366 |
Release |
: 1997 |
ISBN-10 |
: 0028619536 |
ISBN-13 |
: 9780028619538 |
Rating |
: 4/5 (36 Downloads) |
Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author |
: John Tschohl |
Publisher |
: Best Sellers Publishing |
Total Pages |
: 388 |
Release |
: 1996 |
ISBN-10 |
: 0963626841 |
ISBN-13 |
: 9780963626844 |
Rating |
: 4/5 (41 Downloads) |
Synopsis Achieving Excellence Through Customer Service by : John Tschohl
Promotes the theory that superior customer service leads to a superior business organisation
Author |
: |
Publisher |
: |
Total Pages |
: 718 |
Release |
: 1976 |
ISBN-10 |
: OSU:32435025219700 |
ISBN-13 |
: |
Rating |
: 4/5 (00 Downloads) |
Synopsis Statistics of Privately Owned Electric Utilities in the United States, ... Classes A and B Companies by :
Author |
: William H. Davidow |
Publisher |
: HarperCollins Publishers |
Total Pages |
: 256 |
Release |
: 1989 |
ISBN-10 |
: 0060161809 |
ISBN-13 |
: 9780060161804 |
Rating |
: 4/5 (09 Downloads) |
Synopsis Total Customer Service by : William H. Davidow
A renowned marketing genius and one of today's foremost business journalists team up to unveil the new business trends of the 1990s and their prescriptions for business success.
Author |
: |
Publisher |
: |
Total Pages |
: 568 |
Release |
: 1979 |
ISBN-10 |
: MSU:31293201467770 |
ISBN-13 |
: |
Rating |
: 4/5 (70 Downloads) |
Synopsis Statistics of Interstate Natural Gas Pipeline Companies by :
Author |
: |
Publisher |
: |
Total Pages |
: 676 |
Release |
: 1993 |
ISBN-10 |
: NYPL:33433110866138 |
ISBN-13 |
: |
Rating |
: 4/5 (38 Downloads) |
Synopsis Financial Statistics of Major Investor-owned Electric Utilities by :
Author |
: United States. Congress. Senate. Committee on Appropriations |
Publisher |
: |
Total Pages |
: 1854 |
Release |
: 1947 |
ISBN-10 |
: UCAL:B3636950 |
ISBN-13 |
: |
Rating |
: 4/5 (50 Downloads) |
Synopsis Interior Department Appropriation Bill for 1948 by : United States. Congress. Senate. Committee on Appropriations
Author |
: |
Publisher |
: |
Total Pages |
: 636 |
Release |
: 1991 |
ISBN-10 |
: MSU:31293008228326 |
ISBN-13 |
: |
Rating |
: 4/5 (26 Downloads) |
Synopsis Financial Statistics of Selected Investor-owned Electric Utilities by :