We complain about everything, often neither expecting nor getting meaningful resolutions. Wasting time and energy on unproductive complaints can take an emotional toll on our moods and well-being. Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and how to convey our complaints in ways that encourage cooperation and remedies to our dissatisfactions. Whether we're dealing with a rude store clerk, a bureaucrat, a coworker, a friend or family member, complaining constructively can be empowering and can significantly strengthen our personal, familial, and work relationships.

A multiple award-winning story from the author of Chocolate Fever and The War with Grandpa. Since his parents split up, Mark's life drastically changes and he feels he doesn't have any rights left at all. Things will probably get worse--unless he finds the courage to confront his life.

Explores how a values-based and person-centred approach can be applied to every aspect of the experience of dementia.

"Your life isn't over." My dad says this. "I mean, YOUR life isn't over. Beyond the kids. You'll go on living, doing things. This isn't it." I know, I assure him. I have the kids. They need me. They're my life now. "OK," he replies, then grunts—more of a brief hum. He only hums when he thinks I'm full of shit. Shockingly single. Amy Biancolli's life went off script more dramatically than most after her husband of twenty years jumped off the roof of a parking garage. Left with three children, a three-story house, and a pile of knotty psychological complications, Amy realizes the flooding dishwasher, dead car battery, rapidly growing lawn, basement sump pump, and broken doorknob aren't going to fix themselves. She also realizes that "figuring shit out" means accepting the horrors that came her way, rolling with them, slogging through them, helping others through theirs, and working her way through life with love and laughter. Amy Biancolli is an author and journalist whose column appears in the Albany Times Union. Before that, Amy served as film critic for the Houston Chronicle where her reviews, published around the country, won her the 2007 Comment and Criticism Award from the Texas Associated Press Managing Editors Association. Biancolli is the author of House of Holy Fools: A Family Portrait in Six Cracked Parts, which earned her Albany Author of the Year. Amy lives in Albany, New York, with her three children.

NAMED ONE OF THE BEST BOOKS OF THE YEAR BY Bloomberg • Forbes • The Spectator Recipient of Foreign Policy's 2013 Albie Award A powerful portrayal of Jeffrey Sachs's ambitious quest to end global poverty "The poor you will always have with you," to cite the Gospel of Matthew 26:11. Jeffrey Sachs—celebrated economist, special advisor to the Secretary General of the United Nations, and author of the influential bestseller The End of Poverty—disagrees. In his view, poverty is a problem that can be solved. With single-minded determination he has attempted to put into practice his theories about ending extreme poverty, to prove that the world's most destitute people can be lifted onto "the ladder of development." In 2006, Sachs launched the Millennium Villages Project, a daring five-year experiment designed to test his theories in Africa. The first Millennium village was in Sauri, a remote cluster of farming communities in western Kenya. The initial results were encouraging. With his first taste of success, and backed by one hundred twenty million dollars from George Soros and other likeminded donors, Sachs rolled out a dozen model villages in ten sub-Saharan countries. Once his approach was validated it would be scaled up across the entire continent. At least that was the idea. For the past six years, Nina Munk has reported deeply on the Millennium Villages Project, accompanying Sachs on his official trips to Africa and listening in on conversations with heads-of-state, humanitarian organizations, rival economists, and development experts. She has immersed herself in the lives of people in two Millennium villages: Ruhiira, in southwest Uganda, and Dertu, in the arid borderland between Kenya and Somalia. Accepting the hospitality of camel herders and small-hold farmers, and witnessing their struggle to survive, Munk came to understand the real-life issues that challenge Sachs's formula for ending global poverty. THE IDEALIST is the profound and moving story of what happens when the abstract theories of a brilliant, driven man meet the reality of human life.

This is a valuable Manual you will want to keep on your desk and refer back to time after time. --Michelle Dunn, Author. Over 100,000 businesses have slow or non-paying customers. How can you collect that money quickly and without much effort? How can you keep the money coming in? The secrets are found in Michelle Dunn's books, How to make money collecting money: Starting a Collection Agency, Become the Squeaky Wheel: a Credit & Collection Guide for Everyone, How to get your Customers to Pay: Fast, Easy, Effective Letters, and The first book of Effective Letters & Forms for your Collection Agency. Michelle Dunn, a leader in the debt collection industry, shares her experience and knowledge with you so you can collect more money. Once you have a credit policy in place you will quickly and easily get the results you deserve, no matter what your business, Dunn's books will give you the tools you need to collect more money and you are going to love the results!

Diversity in the workplace is a wonderful thing—but it also challenges many of today's business leaders. For managers and team-members alike, it can be difficult to navigate in a truly diverse workplace made up of people of different cultures, races, creeds, body types, hobbies, genders, religions, styles, and sexual orientations. But understanding our cultural and social differences is a major key to a high-performing, merit-based work environment. The Loudest Duck is a business guide that explores workplace diversity and presents new ideas for getting the most business and organizational benefit from it. In the Chinese children's parable, the loudest duck is the one that gets shot. In America, we like to say that the squeaky wheel gets the grease. Comparing the two, it's easy to see that our different cultures teach us different sets of values, and those values often translate into different ways of doing business that may subtly advantage one culture at work and disadvantage another. In the global marketplace, it's more important than ever that we understand and are conscious of our differences to work together effectively. It is not enough to create Noah's Ark, bringing in two of each kind. We all bring our unconscious beliefs and personal narratives about who we are and who others are with us to work and, with diversity in place, we can no longer ignore them. Truly effective leaders can't pretend that we're all the same or that our preferences and preconceptions don't exist. The Loudest Duck offers a way to move beyond traditional diversity efforts that ignore our differences and toward modern diversity practices that embrace those differences—and profit from them. Diverse organizations require more sophisticated leadership, conscious awareness of diversity issues, new behavioral patterns, and effective tools for reaping the benefits of true diversity. This book will help you develop the skills you need and the tools you can use to go beyond what Grandma taught you to make diversity work in your business. More than just an enlightening tale about diversity, The Loudest Duck is a powerful resource for any manager, business owner, team leader, or employee who wants to meet the challenges of the modern heterogeneous workplace. It's not simply about accepting others—it's about ensuring a level playing field for everyone and building an organization that gets the best from all its people.

Mark's world has been turned upside down by the split between his parents, and he realizes that unless he finds the courage to confront his life, things will probably get worse.

A playfully subversive new approach to solving age-old management conundrums In a book that will entertain as it instructs, acclaimed management guru Wolf Rinke distills a lifetime of management consulting experience into 20 easy-to-digest lessons. Offering novel approaches to ancient organizational riddles--for instance: "Don't Satisfy Customers," "Don't Make Decisions," and "Don't Look Good"--Rinke's rules give managers fresh angles from which to reappraise and solve their management quandaries while putting smiles on their faces. • Written by one of the nation's most wellknown business contrarians Offers unorthodox approaches to mastering the complexities and contradictions of managing and leading people to greater productivity and success Organized around 20 tenets, each one focusing on a specific management conundrum that has bedeviled countless generations of managers