This handbook for administrative assistants and secretaries covers such topics as telephone usage, keeping accurate records, making travel arrangements, e-mail, using the Internet, business documents, and language usage.

Renée Knight follows up her international sensation Disclaimer with this shivery tale of psychological suspense, featuring a character as disturbing and compelling as Mrs. Danvers in Daphne Du Maurier’s Rebecca. From her first day as Personal Assistant to the celebrated Mina Appleton, Christine Butcher understands what is expected of her. Absolute loyalty. Absolute discretion. For twenty years, Christine has been a most devoted servant, a silent witness to everything in Mina’s life. So quiet, you would hardly know she is there. Day after day, year after year, Christine has been there, invisible—watching, listening, absorbing all the secrets floating around her. Keeping them safe. Christine is trusted. But those years of loyalty and discretion come with a high price. And eventually Christina will pay. Yet, it would be a mistake to underestimate such a steadfast woman as Christine. Because as everyone is about to discover, there’s a dangerous line between obedience and obsession.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Feed your boss’s ego. Dress for success. And don’t let your heels trip you up on the corporate ladder. Millions of women have held the position of secretary, alternately lauded as a breakthrough opportunity and excoriated as dead-end busy work. From the female pioneers who infiltrated Capitol Hill offices during the Civil War to today’s tech-savvy administrative assistants, secretaries have withstood criticism for abandoning their rightful sphere (the home), weathered the dubious advice of secretarial guide-books, taken hits from feminists and antifeminists alike, and demanded the right to resist making coffee—all while making their bosses look good. In Swimming in the Steno Pool, author-secretary Lynn Peril profiles the various incarnations of the secretary, from pliable, sexy mate of the "office husband" to postfeminist executive-in-training, drawing inspiration from a wide range of "femorabilia" and secretarial guidebooks of yesteryear. Featuring an array of fabulous illustrations promoting office equipment and office girls alike, Peril delivers a feisty, witty celebration of the women who’ve been running the show for decades.

Logan Deverell has infuriated Kit Morris for the last time. She's had enough of her boss's temper, his ingratitude and, most of all, his complete oblivion to her feelings for him. But she certainly manages to get his attention when she quits and joins the Lassiter Agency as their newest detective. Once he gets over his initial anger, Logan feels lost and miserable without Kit. Realizing what he needs to do, Logan vows to get Kit back…but he'll have to offer a lot more than a job—he'll have to give her his heart.

Frank, a troubled, somewhat desperate, Italian American, works long hours in the grocery store of a struggling Jewish family in a Brooklyn neighborhood where he develops a secret passion for his employer's attractive daughter.