"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies." Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International "This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there right here in this book." Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation "At IHI, we follow the principle, 'all teach, all learn' the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across." Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement "The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first." Peter Carter, chief executive officer, International Society for Quality in Health Care

"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies." Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International "This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there right here in this book." Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation "At IHI, we follow the principle, 'all teach, all learn' the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across." Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement "The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first." Peter Carter, chief executive officer, International Society for Quality in Health Care

The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care.

Moves beyond traditional definitions of patient-centered care to improve the experience of a "real person" as patient How might the entire system for producing, delivering, and paying for health care be changed so that real people fare better than they currently do? This text applies "person-focused" principles to health management decision-making aimed at improving the personal experience of care within health care institutions to improve outcomes and cost savings. Written and edited by distinguished educators and researchers with decades of health care policy experience, the text examines how health care managers can initiate and direct the process of system transformation by understanding and using a greater "person-focus" in their decision-making. It encompasses the key domains of management competencies defined by the AUPHA, CAHME, and NCHL. The text brings together experts across a variety of health care management disciplines to examine how managerial decisions affect the personal experience of patient care. It is based on observations that many of the current problems facing health care managers are caused by lack of attention to what happens when real people are transformed into "patients" and treated routinely by the US health care system. Moving beyond traditional definitions of patient-centered care, the book explores how our entire system for producing, delivering, and paying for care can be changed so that the internal experience of people receiving care is a positive one. The book helps to develop specific rules for improving the experience of care through better managerial decision-making. Case studies with discussion questions facilitate creative problem solving based on sound decision-making. Also included are extensive links to online content along with an Instructor's Manual, PowerPoint slides and more. Key Features: Describes how the person-focused model leads to better outcomes Discusses the impact of management decisions on the personal experience of clinical care Addresses the personal and clinical problems created through our current system's standard health care delivery and financing Applies basic principles of management decision-making to key operational issues to improve the personal experience of care Fulfills key learning competencies defined by AUPHA, CAHME, and NCHL

A growing body of research demonstrates how the arts – including literary, performing and visual arts as well as architecture and design – can greatly enhance the experience of healthcare, contributing to improved health outcomes, a better patient experience and lower healthcare costs. This unique book provides an overview of what the arts in healthcare can achieve and how to implement the arts in the most effective manner. Exploring possibilities for innovative program design and implementation – from healing gardens through public performances to bedside activities – the text draws on examples from a wide range of arts. The book then goes on to look at how programs can be aimed at specific populations and fields, such as children, palliative care and caregivers. This comprehensive book is an invaluable reference for all those studying or engaged in creating, designing, managing and evaluating arts in healthcare programs and initiatives.

Despite the scope and sophistication of contemporary health care, there is increasing international concern about the perceived lack of compassion in its delivery. Citing evidence that when the basic needs of patients are attended to with kindness and understanding, recovery often takes place at a faster level, patients cope more effectively with the self-management of chronic disorders and can more easily overcome anxiety associated with various disorders, this book looks at how good care can be put back into the process of caring. Beginning with an introduction to the historical values associated with the concept of compassion, the text goes on to provide a bio-psycho-social theoretical framework within which the concept might be further explained. The third part presents thought-provoking case studies and explores the implementation and impact of compassion in a range of healthcare settings. The fourth part investigates the role that organizations and their structures can play in promoting or hindering the provision of compassion. The book concludes by discussing how compassion may be taught and evaluated, and suggesting ways for increasing the attention paid to compassion in health care. Developing a multi-disciplinary theory of compassionate care, and underpinned by empirical examples of good practice, this volume is a valuable resource for all those interesting in understanding and supporting compassion in health care, including advanced students, academics and practitioners within medicine, nursing, psychology, allied health, sociology and philosophy.

Researchers in applied linguistics have found medical and health contexts to be fertile grounds for study, from macro-levels of conceptual analyses to micro-levels of the "turn-by-turn." The rich array of health contexts include medical research itself, clinical encounters, medical education and training, caregivers and patients in everyday life – from the formal and ritualized to the ad hoc and ephemeral. This volume foregrounds the crucial role of applied linguists addressing real world problems, while simultaneously highlighting the varied ways that health can be understood as a rich site of language inquiry in its own right. Chapters cover a range of health topics including medical training, medical interaction, disability in education, health policy analysis and recommendations, multidisciplinary research teams, and medical ethics. While reporting and reflecting on their specific topics in clinical and health contexts, contributors also articulate their own hybrid identities as professional collaborators in health research, education, and policy.

The aim of this article is to urge caregivers to improve how they work and communicate among themselves during service delivery to their service users. Therefore, it is recommended that every healthcare provider viably cooperate to enhance standard of care to vulnerable people (such as allowing care decision making, dignity and patients' involvement). Subjects: Healthcare organisations, care homes, hospitals, leadership and management, person centred care, childhood obesity, discrimination and inclusion in the workplace, collaborative working, organisational culture and service improvement.

This practical book provides effective, time-efficient strategies for initiating and continuing productive conversations about weight that can be incorporated into any practice setting. It will benefit all clinicians—advanced practice nurses, physician assistants, physicians—from students to experienced providers, whether they provide obesity treatment or refer to those who do. This guide addresses the numerous barriers that clinicians encounter when they contemplate or attempt conversations about weight and provides strategies to reduce and overcome these barriers. It guides clinicians step-by-step through the concepts and skills needed to have conversations that lead to improved health. Each chapter provides useful tools and information about how to move the conversation forward in a respectful, skillful manner. Real life clinical scenarios provide examples of short, productive conversations that incorporate the tools into clinical practice. Many clinicians recognize the importance of discussing weight with their patients yet feel unprepared to do so. Most did not learn about obesity or how to talk about it in their clinical educational programs and have little access to continuing education. Without the knowledge and skills to start a productive conversation, many avoid the topic. This avoidance has a negative impact on the health of those with obesity and pre-obesity. Given that obesity treatment improves outcomes, it is imperative that clinicians are skilled at discussing weight with knowledge and sensitivity. This book meets that gap.

You’re not alone. Pharmacists face leadership challenges every day, whether they realize it or not. As you embark on your journey from student to new pharmacist to emerging pharmacy leader, hear from new practitioners and seasoned veterans alike who have been there and can provide invaluable advice along the way. Now, The Pharmacy Leadership Field Guide: Cases and Advice for Everyday Situations, can be your personal “in-print mentor” to introduce you to leadership concepts and situations and broaden your understanding. This Field Guide focuses on leadership in everyday pharmacy practice by employing a case-based approach. While pharmacists receive exceptional didactic clinical training, leadership skills are another crucial skill set necessary for success. Each chapter is written from the perspective of a veteran mentor and a new practitioner, both selected from various practice settings. Led by the editorial team of Drs. Michael DeCoske, Jennifer Tryon, and Sara White, you will hear from 19 contributors offering pearls of leadership wisdom for you to reference when needed and pass along to others. Inside You’ll Find: Cases ranging from such topics as “Being a ‘little L’ everyday leader”, “The importance of listening”, “Life as a resident”, and “The art of persuasion” Profiles of veteran mentors and new leaders, offering pharmacy and leadership career advice Leadership Pearls for quick tips and Exercises to reinforce each case An insightful foreword from Milap C. Nahata, MS, PharmD, Professor and Division Chair, College of Pharmacy, Professor of Pediatrics and Internal Medicine, College of Medicine, Ohio State University (OSU)