How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved. Offers insight into the behavior cues and questions to ask to better understand someone's interactive preferences Explains how to enhance your sales efforts by better targeting your brand message to the client's style so that your products/services resonate with them more Examines strategies for creating a high performing work environment and achieve greater customer service excellence Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life Armed with the ability to interpret the behavior of the people around you, you will achieve greater levels of success at work and at home while also learning how to better handle the difficult situations involving people in your life.

Discover your true self and align your life journey around your core beliefs, values and perspective. Designed as both a companion piece to the author's previous book, The Power of Understanding People, and a stand-alone work, The Power of Understanding Yourself provides readers with a blueprint for examining their true purpose and approach to life and a map for achieving greater personal happiness, professional success and self-awareness. It explores personal attributes related to interactive style, diving deeper into the concepts from the author's previous book, provides exercises for exploring how to connect your current life status to a desired future state and encourages readers to engage in a deep exploration of their core values, beliefs, mission and vision to become their best self. • Find the key to self-discovery and personal development • Uncover your true purpose • Use helpful exercises to reveal the best you • Develop strategies to maximize your potential The Power of Understanding Yourself is an empowering tool to help you find your best possible self and flourish.

"Every attempt to help people must first begin with an effort to understand people," says Dr. Larry Crabb. "And the only fully reliable source of information on that topic is the Bible." In this Gold Medallion Award-winning classic, Dr. Crabb affirms the power of the Scriptures to address the intricacies and deep needs of the human heart. Exploring the inseparable link between spiritual and psychological realities, Understanding People offers a vital lens on how we're put together--who we really are and what makes us tick in our relationships with other people, with God, and with ourselves. In three parts, this book first points us to the Bible as our source of insight into perplexing heart issues. Then it helps us come to grips with our brokenness as God's image-bearers, and it shows how we can reclaim our ability to reflect him in our growth toward maturity and healed relationships.

Alan Millar examines our understanding of why people think and act as they do. His key theme is that normative considerations form an indispensable part of the explanatory framework in terms of which we seek to understand each other. Millar defends a conception according to which normativity is linked to reasons. On this basis he examines the structure of certain normative commitments incurred by having propositional attitudes. Controversially, he argues that ascriptions of beliefs and intentions in and of themselves attribute normative commitments and that this has implications for the psychology of believing and intending. Indeed, all propositional attitudes of the sort we ascribe to people have a normative dimension, since possessing the concepts that the attitudes implicate is of its very nature commitment-incurring. The ramifications of these views for our understanding of people is explored. Millar offers illuminating discussions of reasons for belief and reasons for action; the explanation of beliefs and actions in terms of the subject's reasons; the idea that simulation has a key role in understanding people; and the limits of explanation in terms of propositional attitudes. He compares and contrasts the commitments incurred by propositional attitudes with those incurred by participating in practices, arguing that the former should not be assimilated to the latter. Understanding People will be of great interest to most philosophers of mind, as well as to those working on practical and theoretical reasoning.

You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.

Using the pioneering DISC profile, this book teaches--in clear terms--how to build closer, more understanding relationships at home, work and church.

Send them back to school with the superpower of caring for others—an introduction to empathy for kids 5 to 7 Learning to understand and care about the feelings of others is one of the most important steps in a child's development—and it's never too early to help little ones build those skills. This adorably illustrated storybook teaches young kids how to recognize and practice empathy through simple real-life examples that are easy for them to understand. It's written in clear, friendly language and includes questions and activities that encourage kids to talk about what they learned and use it in their lives. Go beyond other social emotional books for kids with: Empathy heroes—Little superhero characters Emmanuel and Emma model easy, age-appropriate ways for kids to practice empathy every day. Ways to set a good example—Kids will learn to put themselves in someone else's shoes, lend a helping hand, and inspire others to do the same. Skills for life—Tips, reflections, and games will help adults foster empathy in children for their whole lives. Get the best in empathy books for kids and encourage them to be kind, considerate, and self-aware.

From two influential and visionary thinkers comes a big idea that is changing the way movements catch fire and ideas spread in our highly connected world. For the vast majority of human history, power has been held by the few. "Old power" is closed, inaccessible, and leader-driven. Once gained, it is jealously guarded, and the powerful spend it carefully, like currency. But the technological revolution of the past two decades has made possible a new form of power, one that operates differently, like a current. "New power" is made by many; it is open, participatory, often leaderless, and peer-driven. Like water or electricity, it is most forceful when it surges. The goal with new power is not to hoard it, but to channel it. New power is behind the rise of participatory communities like Facebook and YouTube, sharing services like Uber and Airbnb, and rapid-fire social movements like Brexit and #BlackLivesMatter. It explains the unlikely success of Barack Obama's 2008 campaign and the unlikelier victory of Donald Trump in 2016. And it gives ISIS its power to propagate its brand and distribute its violence. Even old power institutions like the Papacy, NASA, and LEGO have tapped into the strength of the crowd to stage improbable reinventions. In New Power, the business leaders/social visionaries Jeremy Heimans and Henry Timms provide the tools for using new power to successfully spread an idea or lead a movement in the twenty-first century. Drawing on examples from business, politics, and social justice, they explain the new world we live in--a world where connectivity has made change shocking and swift and a world in which everyone expects to participate.

A social psychologist focuses on a very common yet rarely discussed bias called the "fundamental attribution error," showing how being aware of this bias can improve our day-to-day understanding of others. Social life involves making judgments about other people. Often these snap judgments turn out to be wrong when we overlook context. Social psychologists call this pervasive bias the "fundamental attribution error." This book explores the many ways in which this error creeps into our social interactions, frequently causing misunderstanding, hurt feelings, and negative treatment of others. Psychologist Daniel R. Stalder examines common examples of this error, from road rage and misinterpreting facial expressions to "gaydar," victim blaming, and prejudice. The common denominator in these diverse examples is that we falsely assume inherent traits or intentions while overlooking situational factors that might explain a person's behavior. Conversely in the actor-observer bias, we explain our own sometimes questionable behaviors by appealing to situational factors. For example, when you tailgate others, there's always a good reason, but when others tailgate you, they are obviously in the wrong. Stalder also reveals little-known information about classic studies of context, considers both the upsides and downsides to bias, and shares numerous strategies to reduce bias. Filled with interesting examples, new insights, and an abundance of research, this informative and entertaining book will help us understand each other and reduce conflict.

An innovative approach to driving maximum performance at all levels of an organization Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more. The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide: Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.