This book is a definitive guide to professional behavior whether you are eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time. It is all about how you present yourself. The book contains 101 critical tips for improving behavior in any business situation, all delivered in a quick, no-nonsense format. -- From back cover.

Whitmore takes a fresh and contemporary look at how to use good manners for career success.

For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes: "Blunder Busters" - proven strategies to help you tackle anything from office dating to business lunches "Sir, your fly is unzipped!" - the art of verbal diplomacy Contemporary guidelines for goof-proof e-mail The top ten career killers and how to beat them Global gaffes: easy ways to avoid overseas embarrassment Grace under fire-surviving dining disasters, party faux-pas and everything in-between

Secrets to mastering the details that will get you ahead at work, from international etiquette expert and author of BUSINESS CLASS, Jacqueline Whitmore. In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times, being courteous and thoughtful has proven to be a more effective way to win clients and customers and influence others. The competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level. In POISED FOR SUCCESS, Jacqueline Whitmore states that good business etiquette is important, but she also knows that there is more to becoming invaluable at work than simply mastering good behavior. In order to be poised for success, you must cultivate what Jacqueline calls the four "P" qualities: Presence, Polish, Professionalism, and Passion. These include how to: -Package yourself for success by refining your personal brand -Nurture professional relationships with flair -Master the five ways to make yourself more memorable -Learn the seven unwritten rules of workplace etiquette Whitmore, using her 15 years of experience as a protocol and etiquette expert, will arm you with the skills to become more self-aware, more confident and comfortable in your own skin, and better able to communicate with others in a credible, authentic manner.

The proven prescription for powerful business communication Sending an email plagued with typos. Rushing through a presentation. Never saying “no.” Under-dressing for a company event. What do these all have in common? Bad messaging. The Communication Clinic is a comprehensive, commonsense guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance. In no time, you’ll begin recognizing the subtle mistakes that are holding you back, and taking steps to overcome them. The Communication Clinic provides the proven prescription for: • Writing effective emails • Developing a professional presence • Mastering verbal and nonverbal communication • Using social media for career success • Designing and delivering powerful presentations • Being assertive (but not aggressive) in person and online • Managing conflict Business interactions are increasingly done over digital platforms and across traditional boundaries. Never has clear communication been more critical. Unskilled communicators can create awkward situations, negatively affect business profitability, and even end their own careers with a few poorly chosen keystrokes. Consult The Communication Clinic and you’ll show everyone that you understand your job, that you care about your career, and that you work well with others—all of which come across loud and clear through effective communication.

It's the little details that can make or break your status as a working professional. Whether you are a first-timer, want to advance your career, or are desperately seeking employment, Greet! Eat! Tweet! is a must-have guide that will show you how to project the right image for success. Created by internationally renowned business etiquette speaker, coach, and author Barbara Pachter, Greet! Eat! Tweet! provides the best advice from her top fifty-two blogs, which will have you establishing relationships easily, writing and speaking confidently, using social media successfully, and giving effective presentations. Through real-life examples, you'll see how not paying attention to your speech, dress, Web postings, emails, and even table manners can impact your career. Greet! Eat! Tweet! is an easy-to-reference manual that you'll be turning to time and again, whenever the situation calls for brushing up on what you need to know and do in today's competitive business world.

A stepbystep guide to confronting life's most difficult problems, and people, offers readers effective, proven strategies for assertiveness within the bounds of professional and social etiquette. 25,000 first printing. Tour.

In today's multicultural and global business environment, merely having an area of expertise isn't enough. The ability to get along with others, demonstrate good manners, and make others feel comfortable is becoming increasingly important to career success. From introductions and table manners to greeting the disabled and dressing for success, here's a step-by-step guide to avoiding social blunders and handling oneself properly in any business situation.

The seventeen key principles for transforming conflict—in a beautiful package from the creator of The 48 Laws of Power From Joost Elffers, the packaging genius behind the huge New York Times bestsellers The 48 Laws of Power, The 33 Strategies of War, and The Art of Seduction, comes this invaluable manual that teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes, this guide will be a go-to resource for resolving conflicts.

From the world-renowned etiquette expert and her granddaughter, Liv Tyler, an elegant guide to 21st-century manners and etiquette for professionals who want to be confident and successful in the business and social arenas. Developing good etiquette and manners is an important investment in your future. They allow you to feel at ease in any situation--and give you the polish and confidence to become a leader. Etiquette expert Dorothea Johnson's essential dos and don'ts address both 21st-century and classic questions, including: * acing job interviews * giving confident handshakes * making conversation * proper business attire and meeting protocol * e-mail etiquette, including what to post--or not--on social media * how to deal with rude cell phone users * conducting a meeting at a restaurant * attending business or social events * table manners With style, wit, and delightful commentary throughout from her granddaughter, Liv Tyler, on everything from being a good guest to finding a balance with technology, Modern Manners is the must-have guide to ensure your success.