There is little doubt that culture strongly affects the functioning of any organisation. But there is still little awareness among managers about how to uncover, evaluate and improve that culture - so that it works to reinforce the corporate strategy. The most effective way to identify the critical values and assumptions shared in a company is to conduct a culture audit. But, however you use the audit, it will give fascinating insights into the way your company works. Every organization should undertake it The Corporate Culture Audit is a 5-step approach to evaluating your organisational culture - then harnessing that culture to win competitive advantage The company culture - 'the way we do things round here' - has a decisive impact on competitiveness and profitability. Changing and harnessing the company culture is also the vital first-step in any improvement programme. But how do you assess objectively something as intangible as company culture? This audit outlines a 5-Step Culture Assessment and explains: * the 4 elements of a company culture (purpose; strategic competence; trust/equity; adaptability) * the 'hard' and 'soft' data you can gather * how to collect, frame and analyse that data * how to eliminate bias without using external consultants * how to present and use your audit findings.

Corporate Assessment, first published in 1993, looks at four types of company audit and provides a pragmatic, readable guide for managers. The authors show how assessment of a company in terms of its culture, climate, communications and customers can enhance management vision and lead to recommendations designed to improve employee satisfaction, motivation, loyalty and performance. Insight is provided into the kinds of measurement tools and assessment techniques that are available, and the authors offer recommendations for the use of these instruments, and how best to utilize the information they can produce. This book will not only be of interest to managers who need to assess their companies, but to students of business, organizational psychology, and human resource management.

Organizational culture may seem like a touchy-feely kind of subject, especially when you bring it up to the executive team. But don't believe it. Culture does matter. It matters because organizational culture shapes employee behaviors, and employee behaviors drive organizational success. Sometimes an organization's culture can stand in the way of its success, which is why culture audits can be important tools for diagnosing and identifying deep-seated and persistent performance problems.

In the next wave of conduct regulation in financial markets, from 2021 conduct regulators in the UK and elsewhere expect firms to produce evidence on how they are improving behaviour and culture. Facing this, many practitioners are anxious that their current reporting and management information (MI) are irrelevant to meeting as-yet unclear regulatory expectations. This book provides the insights and tools firms need to report on culture, securing both enhanced business value and the regulator's approval. Culture is now seen as a key contributor to good governance, feeding into existing discourse on environmental, social and governance (ESG) factors and the emerging dialogue on 'non-financial (mis)conduct', but conventional measures of business quality are unfit for the new reporting agenda. Culture Audit in Financial Services follows the arc of 'behavioural regulation' to examine what the regulator really wants, before offering guidance on how culture audit differs from conventional auditing, how to put the latest pure-research findings to work, and the key features of well-designed conduct and culture reports. Written by an impartial author and a variety of contributors with extensive experience working with practitioners, regulators, and many of the world's finest academic initiatives, this book is filled with practical, grounded advice on how best to approach this new challenge and avoid infractions.