The complete hands-on, how-to guide to engineering an outstanding customer experience! Beyond Disney and Harley-Davidson - Practical, start-to-finish techniques to be used right now, whatever is sold. Leverages the latest neuroscience to help readers assess, audit, design, implement and steward any customer experience. By Lou Carbone, CEO of Experience Engineering, Inc., the world's #1 customer experience consultancy.

Gain some insight into the game of life... Game Theory means rigorous strategic thinking. It is based on the idea that everyone acts competitively and in his own best interest. With the help of mathematical models, it is possible to anticipate the actions of others in nearly all life's enterprises. This book includes down-to-earth examples and solutions, as well as charts and illustrations designed to help teach the concept. In The Complete Idiot's Guide® to Game Theory, Dr. Edward C. Rosenthal makes it easy to understand game theory with insights into: • The history of the discipline made popular by John Nash, the mathematician dramatized in the film A Beautiful Mind • The role of social behavior and psychology in this amazing discipline • How important game theory has become in our society and why

Algebra word problems-- three words that many students dread. Take the fear out of word problems, as you learn to unravel each type of problems and get tips for breaking them down into workable portions.

Presents information on the fundamentals of pre-algebra in a concise, easy-to-follow manner and includes practice exercises throughout the book.

- Provides preparation for all five nursing entrance exams. - Includes sample questions in each chapter, and two full-fledged practice exams.

Let's face it- most students don't take calculus because they find it intellectually stimulating. It's not . . . at least for those who come up on the wrong side of the bell curve! There they are, minding their own business, working toward some non-science related degree, when . . . BLAM! They get next semester's course schedule in the mail, and first on the list is the mother of all loathed college courses . . . CALCULUS! Not to fear-The Complete Idiot's Guide to Calculus, Second Edition, like its predecessor, is a curriculum-based companion book created with this audience in mind. This new edition continues the tradition of taking the sting out of calculus by adding more explanatory graphs and illustrations and doubling the number of practice problems! By the time readers are finished, they will have a solid understanding (maybe even a newfound appreciation) for this useful form of math. And with any luck, they may even be able to make sense of their textbooks and teachers.

After meeting the Grumblebee, a tadpole wastes all his time griping until the Happy Stinkbug reminds him to be grateful.

Geometry is hard. This book makes it easier. You do the math. This is the fourth title in the series designed to help high school and college students through a course they'd rather not be taking. A non-intimidating, easy- to-understand companion to their textbook, this book takes students through the standard curriculum of topics, including proofs, polygons, coordinates, topology, and much more.

Algebra I For Dummies, 2nd Edition (9781119293576) was previously published as Algebra I For Dummies, 2nd Edition (9780470559642). While this version features a new Dummies cover and design, the content is the same as the prior release and should not be considered a new or updated product. Factor fearlessly, conquer the quadratic formula, and solve linear equations There's no doubt that algebra can be easy to some while extremely challenging to others. If you're vexed by variables, Algebra I For Dummies, 2nd Edition provides the plain-English, easy-to-follow guidance you need to get the right solution every time! Now with 25% new and revised content, this easy-to-understand reference not only explains algebra in terms you can understand, but it also gives you the necessary tools to solve complex problems with confidence. You'll understand how to factor fearlessly, conquer the quadratic formula, and solve linear equations. Includes revised and updated examples and practice problems Provides explanations and practical examples that mirror today's teaching methods Other titles by Sterling: Algebra II For Dummies and Algebra Workbook For Dummies Whether you're currently enrolled in a high school or college algebra course or are just looking to brush-up your skills, Algebra I For Dummies, 2nd Edition gives you friendly and comprehensible guidance on this often difficult-to-grasp subject.

Learn to: Solve linear algebra equations in several ways Put data in order with matrices Determine values with determinants Work with eigenvalues and eigenvectors Your hands-on guide to real-world applications of linear algebra Does linear algebra leave you feeling lost? No worries this easy-to-follow guide explains the how and the why of solving linear algebra problems in plain English. From matrices to vector spaces to linear transformations, you'll understand the key concepts and see how they relate to everything from genetics to nutrition to spotted owl extinction. Line up the basics discover several different approaches to organizing numbers and equations, and solve systems of equations algebraically or with matrices Relate vectors and linear transformations link vectors and matrices with linear combinations and seek solutions of homogeneous systems Evaluate determinants see how to perform the determinant function on different sizes of matrices and take advantage of Cramer's rule Hone your skills with vector spaces determine the properties of vector spaces and their subspaces and see linear transformation in action Tackle eigenvalues and eigenvectors define and solve for eigenvalues and eigenvectors and understand how they interact with specific matrices Open the book and find: Theoretical and practical ways of solving linear algebra problems Definitions of terms throughout and in the glossary New ways of looking at operations How linear algebra ties together vectors, matrices, determinants, and linear transformations Ten common mathematical representations of Greek letters Real-world applications of matrices and determinants