Chief officers need to know how to make the transition from company officer to chief officer. Chief Officer: Principles and Practice is designed to help make the transition from company officer to chief officer a smooth evolution. Covering the entire scope of Levels III and IV from the 2014 Edition of NFPA 1021, Standard for Fire Officer Professional Qualifications, Chief Officer: Principles and Practice is your complete Fire Officer III & IV training solution

The American corporation--deaf and blind to the world around it--needs a new professional. It needs a Chief Culture Officer. Grant McCracken, an anthropologist who now trains some of the world's biggest companies and consulting firms, argues that the CCO would keep a finger on the pulse of contemporary cultural trends while developing a systematic understanding of the deep waves of culture in America and the world. The CCO would be the corporation's eyes and ears, allowing it to detect coming changes, even when they exist only as the weakest of signals. Trenchantly on point and bursting with insight and character, Chief Culture Officer is sure to expand your horizons--and your business.

The Complete Fire Officer III and IV Training Solution! Chief officers need to know how to make the transition from company officer to chief officer. Chief Officer: Principles and Practice is designed to help make the transition from company officer to chief officer a smooth evolution. Covering the entire scope of Levels III and IV from the 2009 Edition of NFPA 1021, Standard for Fire Officer Professional Qualifications, Chief Officer combines current content with dynamic features and interactive technology to better support instructors and to help prepare future chief officers to become problem-solving leaders for their organizations. Chief Officer: Principles and Practice has a clear focus on instilling fire fighter safety throughout an organization’s culture. Reducing fire fighter injuries and deaths requires the dedicated efforts of every fire fighter, fire officer, and fire department. The entire fire community must work together to achieve one common goal: to ensure that everyone goes home. Chief officers therefore set the tone for safety in their organization, and this textbook embraces that philosophy. It is with this goal in mind that the 16 Firefighter Life Safety Initiatives, developed by the National Fallen Firefighters Foundation, are integrated throughout the text. The features in this textbook will help students take that extra step toward becoming outstanding chief officers. These features include: • Scenario-Based Learning. You Are the Chief Officer and Chief Officer in Action are found in each chapter to encourage and foster critical thinking skills. • Practical Tips for the Chief Officer. Chief Officer Tips and Voices of Experience essays are integrated into each chapter to provide helpful advice from experienced chief officers. • Level IV Job Performance Requirements. Fire Officer Level IV content is highlighted to discern Level III JPRs from Level IV. • Walk the Talk. Additional activities encourage students to take what they have learned in the chapter and apply it to their own department.

Let The Business Reformation Begin The premise of this book's message and movement is simple. The title and role of a Chief Executive Officer (CEO) is obsolete. CEOs are command and control holdouts based on the archaic thinking and ways of the Industrial Age. We're well into the Digital Age and heading into the Age of Purpose and Meaning. We need a reformation in business. New times call for new leadership. The emerging business leaders will be called Chief Leadership Officers (CLOs). CLOs authentically embrace people, not as 'human resources, ' but as human beings, the crucial contributors to organizational success. For the average business person much of what lives in this book will seem familiar. On the other hand, many of the CLO constructs, models and terms will at a minimum challenge your thinking and give you pause to reflect on your complete competency as a leader. Hopefully, you'll discover yourself saying, "There actually is a better, more completely right way of being in business."

Whenever sailors are confronted with 'unsolvable' problems--be it a fouled anchor or paint that won't dry--they often throw up their hands and exclaim, 'We'd better ask the Chief.' That refrain, heard for generations throughout the Navy, is the theme for Jack Leahy's newest book. Written at sea, his book provides a compelling picture of the Chief Petty Officer's community in the U.S. Navy. As a guest of the Chief Petty Officer's mess aboard USS George Washington during Operation Enduring Freedom, Leahy was granted complete and unfettered access to all areas of the massive carrier and the other ships in her battle group. He interviewed nearly one hundred Navy Chiefs from the aviation, surface, submarine, and special warfare communities and recounts their stories of daily life at sea. In doing so, he presents the true backbone of the modern Navy: the wisdom, character, and dignity of the Chief Petty Officer's community. This book of contemporaneous oral history follows the format that proved so successful with Leahy's earlier book on Navy boot camp. Color photographs help bring the story to life.

This book is about evolutionary leadership and collaborating to create the future of business. Jaccaci is respected as a futurist and a social architect and who presently works with leaders who want to create the most ideal futures for their enterprises. Gault comes out of Digital's Engineering and Software Division where she was a group manager in information design and consulting. Together, they've created a model called "Metamatrix" to create a domain map as a creative vision based based on the dynamics of transformative growth. This is a call to leaders to evolve their enterprises in a way that serves life and uses nature's successful growth patterns. The authors assert that doing so is a path to abundant social and financial profits. They teach the reader how to map a domain of business, predict the future of that domain and plan for the enterprise's evolutionary success in that domain and beyond. The book gives the reader a clear view of a future ideal and teaches the creative thinking and evolutionary dynamics needed to practically move into action. Unique in that it tells leaders how to create a vision of their own making. It is an entire system of insights and tools. CEO is a book whose purpose is to inspire leaders in all capacities to undertake responsibility for designing conscious evolution of for-profit and non-profit enterprises and communities of all kinds. It provides the rationale and philosophy supporting our call to conscious evolution and it provides a vision of the future that can be collectively created. The rationale and philosophy are based in Social Architecture. Social Architecture uses natural order and general periodicity as models for the planning of human fulfillment. In applying the principles of natural order and general periodicity to growth and learning, August Jaccaci discovered the METAMATRIX Map for visualizing and charting transformative growth. The generic METAMATRIX Map and examples of its application provide the basis for planning conscious evolution throughout the book. On the concrete side, CEO tells how you can grow and evolve your enterprise, including businesses, in a way that is both profitable and Earth-friendly. The METAMATRIX Domain Mapping application helps you scope out the activity of a whole domain or industry and plan for a leadership role in that domain. Using the Domain Mapping process, Chief Evolutionary Officers and all leaders can create an ideal vision of the future for their enterprise and map their way to that future. This is a call to leaders to evolve their enterprises in a way that serves life and uses nature's successful growth patterns. The authors assert that doing so is a path to abundant social and financial profits. They teach the reader how to map a domain of business, predict the future of that domain and plan for the enterprise's evolutionary success in that domain and beyond. The book gives the reader a clear view of a future ideal and teaches the creative thinking and evolutionary dynamics needed to practically move into action. Unique in that it tells leaders how to create a vision of their own making. It is an entire system of insights and tools Gives the reader a clear view of a future ideal and teaches the creative thinking and evolutionary dynmaics needed to practically move into action. Entire system of insights and tools

Praise for THE CHIEF HR OFFICER The Chief HR Officer offers the most current thinking on the evolving role of the chief human resource officer (CHRO). An essential resource for experienced and aspiring CHROs, the book shows leaders how to best prepare for and perform this critical role. This comprehensive book shows how, in today’s extremely competitive work environment, the job of the CHRO has expanded to encompass many important roles. Among other things, HR leaders must adapt to and address the demands of an increasingly diverse and demanding workforce, globalization, stricter regulatory requirements, increased accountability to the CEO and board of directors, and the complexity of leading the HR function with often limited resources. This vital guide is filled with rare insights and practical guidance from some of the country’s most successful CHROs who have been in the trenches as well as top academics researching the field including Randy MacDonald (IBM), Eva Sage-Gavin (Gap Inc.), L. Kevin Cox (American Express), Mirian M. Graddick-Weir (Merck), and Dave Ulrich (Ross School of Business, University of Michigan, and The RBL Group). Sponsored by the National Academy of Human Resources (NAHR), the book covers a wealth of topics including how to develop a perspective and set of skills to effectively lead and perform in the role and how to approach strategy, management, leadership, ethics, and talent. In addition, the authors include information on forming and implementing activities that will further the firm’s strategy, advice for coaching and counseling the CEO, and much more.

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. 1. Manage and Honor Customers as Assets 2. Align Around Experience 3. Build a Customer Listening Path 4. Proactive Experience Reliability and Innovation 5. One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).