The Call Center Dictionary
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Author |
: Madeline Bodin |
Publisher |
: CRC Press |
Total Pages |
: 232 |
Release |
: 2002-01-03 |
ISBN-10 |
: 9781482295580 |
ISBN-13 |
: 148229558X |
Rating |
: 4/5 (80 Downloads) |
Synopsis The Call Center Dictionary by : Madeline Bodin
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author |
: Brad Cleveland |
Publisher |
: ICMI Press (International Customer Management Institute) |
Total Pages |
: 222 |
Release |
: 2003 |
ISBN-10 |
: 0965909352 |
ISBN-13 |
: 9780965909358 |
Rating |
: 4/5 (52 Downloads) |
Synopsis ICMI's Call Center Management Dictionary by : Brad Cleveland
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.
Author |
: Madeline Bodin |
Publisher |
: CMP Books |
Total Pages |
: 350 |
Release |
: 1996 |
ISBN-10 |
: 0936648791 |
ISBN-13 |
: 9780936648798 |
Rating |
: 4/5 (91 Downloads) |
Synopsis The Call Center Dictionary by : Madeline Bodin
Author |
: Keith Dawson |
Publisher |
: CRC Press |
Total Pages |
: 283 |
Release |
: 2007-03-30 |
ISBN-10 |
: 9781482280623 |
ISBN-13 |
: 1482280620 |
Rating |
: 4/5 (23 Downloads) |
Synopsis The Call Center Handbook by : Keith Dawson
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Author |
: Keith Dawson |
Publisher |
: CRC Press |
Total Pages |
: 285 |
Release |
: 2003-11-20 |
ISBN-10 |
: 9781482295658 |
ISBN-13 |
: 1482295652 |
Rating |
: 4/5 (58 Downloads) |
Synopsis The Call Center Handbook by : Keith Dawson
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Author |
: Brendan Read |
Publisher |
: CRC Press |
Total Pages |
: 383 |
Release |
: 2005-01-02 |
ISBN-10 |
: 9781482280906 |
ISBN-13 |
: 1482280906 |
Rating |
: 4/5 (06 Downloads) |
Synopsis Designing the Best Call Center for Your Business by : Brendan Read
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Author |
: Richard Feinberg |
Publisher |
: Purdue University Press |
Total Pages |
: 372 |
Release |
: 2005 |
ISBN-10 |
: 1557533423 |
ISBN-13 |
: 9781557533425 |
Rating |
: 4/5 (23 Downloads) |
Synopsis Cases in Call Center Management by : Richard Feinberg
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Author |
: |
Publisher |
: Pearson South Africa |
Total Pages |
: 166 |
Release |
: 2007 |
ISBN-10 |
: 1868917436 |
ISBN-13 |
: 9781868917433 |
Rating |
: 4/5 (36 Downloads) |
Synopsis FCS contact centre operations L2 by :
Author |
: |
Publisher |
: Librix.eu |
Total Pages |
: 721 |
Release |
: |
ISBN-10 |
: 9788073997595 |
ISBN-13 |
: 8073997592 |
Rating |
: 4/5 (95 Downloads) |
Synopsis DICTIONARY OF INTERNATIONAL TRADE 8th Edition by :
Author |
: Gerry Barber |
Publisher |
: ICMI Press (International Customer Management Institute) |
Total Pages |
: 103 |
Release |
: 2000 |
ISBN-10 |
: 0965909360 |
ISBN-13 |
: 9780965909365 |
Rating |
: 4/5 (60 Downloads) |
Synopsis Call Center Forecasting and Scheduling by : Gerry Barber
Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. - Amazon