If it's essential to project management... it's in here! The first edition of The Project Management Answer Book addressed all the key principles of project management that every project manager needs to know. With a new chapter on scrum agile, updates throughout, and many new PMP® test tips, this new edition builds on that solid foundation. The structure of this update maps closely to the PMBOK® Guide, Fifth Edition, and is designed to assist anyone studying for the PMP® and other certification exams. Helpful sections cover: • Networking and social media tips for PMs, including the best professional organizations, virtual groups, and podcast resources • The formulas PMs need to know, plus a template to help certification candidates prepare and self-test for their exams • Quick study sheet for the processes covered on the PMP® exam • Key changes in PMBOK® Guide, Fifth Edition, for readers familiar with earlier versions who want “the skinny” on the new version. PMs at every level will find real gold in the information nuggets provided in this new edition. Those new to project management will find the comprehensive coverage and the depth of the answers especially valuable, and will like the easy-to-read style and Q&A format. For experienced managers looking for new tools and skills to help them pass their PMP® or other certification exams, this is a must-have resource.

The award-winning Q&A guide on management from the authors of The Big Book of HR. 2020 Winner, Next Generation Indie Book Award in the Career Category Congratulations, you’re a manager! Now what? Of course, you have expertise in the field you’re managing—but there’s so much more to know, and your responsibilities can become overwhelming at times. A management career means continuous learning: encountering new situations, solving new problems, and gaining new skills on a constant basis. In question-and-answer format, this easy-to-use guide provides information on many aspects of managing, including: • Getting started: moving from peer to manager, setting goals, managing projects, resources, and much more • Developing your management skills: communicating, delegating, motivating, and facilitating • Building and managing your team: hiring, firing, and everything in between • Creating your personal brand: building credibility for yourself, your team, and your department • Managing up, down, and around: working with people and functions in your organization • Potential land mines: conflict, change, and risk • Legal pitfalls: navigating the miasma of laws and regulations, and more

In this book, customer service professionals will find all the strategies they need to successfully accomplish the balancing act of providing lightning fast and extremely personal services ("high tech and high touch").

What is a project charter? How about a work breakdown structure? Do you know the basic steps behind risk quantification? And why is it important to be acquainted with Goldratt's critical chain theory? The Project Management Question and Answer Book is a one-stop reference that both beginning and experienced project managers will use in countless on-the-job situations. Providing the answers to critical questions, from the simplest to the most advanced, the book is arranged to get you the information you need the moment you need it. You'll find helpful explanations of crucial project management issues, including: * Why PM is useful to you and your organization * How to interact with project stakeholders to maximize productivity * How to establish realistic cost, schedule, and scope baselines * What management techniques can be used to motivate teams * What methods you can use for evaluating project team performance Packed with case studies and examples, The Project Management Question and Answer Book is an indispensable guide covering everything from estimates, quality control, and communications, to time-, risk-, and human resource management. It is a practical, constantly usable resource for understanding fundamental project management issues and implementing workable solutions.

Most managers hate conducting performance appraisal discussions. What's worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool, including:* How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me?* Which is more important -- the results the person achieved or the way she went about doing the.

This practical question and answer guide provides all the information business people need to know about e-commerce. It explains what it's all about, which technology is used, how to create and market a successful Web site, and how to incorporate e-commerce into an overall business strategy.

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

“Think for a moment of the best conversations you’ve had with friends and colleagues. You were honest with one another—not shy about speaking up but relaxed, even if the topic being discussed was serious in nature. That’s the type of conversation The Nonprofit Board Answer Book aims to have with you in the pages that follow. It follows a question-and-answer format, enabling you to quickly find an answer to a burning question you have right now. At the same time, it’s easy to pick up and read straight through, either cover to cover or one section at a time. At the end of each question-and-answer pairing you’ll find suggested action steps. These offer ways to put the information to a practical use on your own board and within your own nonprofit organization. Implementing some of these steps may lead to more questions as you become even more committed to fulfilling your responsibilities as a board member. Remember: behind every good answer lies a good question. So keep asking those questions.”--from the Introduction

The HR Answer Book is an easy-to-use problem solver for managers and human resources professionals struggling to adapt to new workplace challenges. Authors Shawn Smith and Rebecca Mazin address more than 200 of the most common employer questions relating to job functions such as recruitment and hiring, discipline and downsizing, compensation and benefits, and training and employee relations. As a result, the book equips readers with the industry's best practices to overcome any hurdle and experience astounding success in their roles.The updated second edition of The HR Answer Book contains a comprehensive and up-to-date overview of the human resources field for management instructors, including revised and expanded sections on FMLA, health insurance changes, compensation laws, salary reductions, and using social networking to recruit employees. It is also packed with bonus checklists including: 10 Questions to Ask Before Scheduling an Interview, Job Applicant Flow logs, Performance Goals forms, and an Exit Interview Questionnaire.In the fast-paced environment of the twenty-first century, human resources professionals and department managers must try on new approaches to success. Whether used as a cover-to-cover resource or a quick reference for tackling specific challenges, this book offers the immediately accessible tools you need to thrive and help others--and your organization--do the same.