This unique and engaging open access title provides a compelling and ground-breaking account of the patient safety movement in the United States, told from the perspective of one of its most prominent leaders, and arguably the movement’s founder, Lucian L. Leape, MD. Covering the growth of the field from the late 1980s to 2015, Dr. Leape details the developments, actors, organizations, research, and policy-making activities that marked the evolution and major advances of patient safety in this time span. In addition, and perhaps most importantly, this book not only comprehensively details how and why human and systems errors too often occur in the process of providing health care, it also promotes an in-depth understanding of the principles and practices of patient safety, including how they were influenced by today’s modern safety sciences and systems theory and design. Indeed, the book emphasizes how the growing awareness of systems-design thinking and the self-education and commitment to improving patient safety, by not only Dr. Leape but a wide range of other clinicians and health executives from both the private and public sectors, all converged to drive forward the patient safety movement in the US. Making Healthcare Safe is divided into four parts: I. In the Beginning describes the research and theory that defined patient safety and the early initiatives to enhance it. II. Institutional Responses tells the stories of the efforts of the major organizations that began to apply the new concepts and make patient safety a reality. Most of these stories have not been previously told, so this account becomes their histories as well. III. Getting to Work provides in-depth analyses of four key issues that cut across disciplinary lines impacting patient safety which required special attention. IV. Creating a Culture of Safety looks to the future, marshalling the best thinking about what it will take to achieve the safe care we all deserve. Captivatingly written with an “insider’s” tone and a major contribution to the clinical literature, this title will be of immense value to health care professionals, to students in a range of academic disciplines, to medical trainees, to health administrators, to policymakers and even to lay readers with an interest in patient safety and in the critical quest to create safe care.

This manual includes JCI's updated requirements for home care organizations effective 1 July 2012. All of the standards and accreditation policies and procedures are included, giving home care organizations around the world the information they need to pursue or maintain JCI accreditation and maximize patient-safe care. The manual contains Joint Commission International's (JCI's) standards, intent statements, and measurable elements for home care organizations, including patient-centered and organizational requirements.

Since more and more surgeries and procedures are being performed in outpatient settings, the policies, plans, and procedures for these services are of increasing importance. 50 Policies and Plans for Outpatient Services details commonly used policies and plans in free-standing ambulatory care centers. Included are plans and policies concentrating on emergency management, medication safety, informed consent, and medical staff credentialing to name a few. As an introduction to the model documents presented, the book begins with a how-to chapter to guide readers through the process of formatting the documents and making them their own. The policies and plans discussed serve as templates and can apply to licensing and regulatory agencies such as Medicare, the Joint Commission, and AAAHC. The documents included in this book are excellent templates to use as a starting point for producing policies and plans that help create the flow and process in an organization. Knowing their specific local, state, and other governing agency requirements, readers can customize the documents to reflect the unique structure and qualities of their organization through the use of the enclosed CD. The resulting policies, procedures, and plans are the back-up documents that provide rationale, vision, and theory, and can be valuable tools for making effective clinical and administrative decisions. In addition to the documents provided on the CD-ROM, the book also includes a list of helpful resources.

This manual includes JCI's updated requirements for long term care organizations effective 1 July 2012. All of the standards and accreditation policies and procedures are included, giving long term care organizations around the world the information they need to pursue or maintain JCI accreditation and maximize resident-safe care. The manual contains Joint Commission International's (JCI's) standards, intent statements, and measurable elements for long term care organizations, including resident- centered and organizational requirements.

In addition to reprinting the PDF of the CMS CoPs and Interpretive Guidelines, we include key Survey and Certification memos that CMS has issued to announced changes to the emergency preparedness final rule, fire and smoke door annual testing requirements, survey team composition and investigation of complaints, infection control screenings, and legionella risk reduction.

Health care for the elderly American is among our nation's more pressing social issues. Our society wishes to ensure quality health care for all older people, but there is growing concern about our ability to maintain and improve quality in the face of efforts to contain health care costs. Medicare: A Strategy for Quality Assurance answers the U.S. Congress' call for the Institute of Medicine to design a strategic plan for assessing and assuring the quality of medical care for the elderly. This book presents a proposed strategic plan for improving quality assurance in the Medicare program, along with steps and timetables for implementing the plan by the year 2000 and the 10 recommendations for action by Congress. The book explores quality of careâ€"how it is defined, measured, and improvedâ€"and reviews different types of quality problems. Major issues that affect approaches to assessing and assuring quality are examined. Medicare: A Strategy for Quality Assurance will be immediately useful to a wide audience, including policymakers, health administrators, individual providers, specialists in issues of the older American, researchers, educators, and students.

Lippincott Williams & Wilkins' Administrative Medical Assisting, Second Edition teaches students the theory and skills to become effective medical office assistants. The text and ancillary resources address all the required administrative competencies for CAAHEP and ABHES program accreditation. The book includes critical thinking questions and is written for maximum readability, with a full-color layout, over 100 illustrations, and boxes to highlight key points. A bound-in CD-ROM and a companion Website include CMA/RMA exam preparation questions, an English-to-Spanish audio glossary, a clinical simulation, administrative skill video clips, competency evaluation forms, and worksheets for practice. A Skills DVD with demonstrations of the most important medical assisting skills is available separately. An Instructor's Resource CD-ROM and online instructor resources will be available gratis upon adoption of the text.

Section One: Healthcare Quality The healthcare industry is constantly evolving, and with it comes the need for quality professionals to ensure that patients receive the best possible care. This section will introduce the concept of healthcare quality and the various aspects that contribute to it. We will discuss the importance of value in healthcare and the shift towards a value-based system. We will also introduce the principles of total quality management and how they can be applied in the healthcare setting to improve the quality of care. Section Two: Organizational Leadership Effective leadership is essential in the healthcare industry, as it plays a crucial role in the overall quality of care provided to patients. This section will delve into the importance of leadership in the healthcare system and how it affects the quality of care. We will discuss different leadership styles and the role of strategic planning and change management in healthcare organizations. We will also cover the concept of a learning organization and the importance of effective communication in the quality improvement process. Section Three: Performance and Process Improvement Continuous improvement is key to ensuring that patients receive the highest quality of care. This section will introduce the essential components of the performance and process improvement process, including the role of quality councils, initiatives, and performance improvement approaches. We will discuss the use of quality/performance improvement plans, risk management, and occurrence reporting systems to identify and address potential issues. We will also cover the importance of infection prevention and control, utilization management, and patient safety in the quality improvement process. Section Four: Data Analysis Data plays a crucial role in the healthcare industry, as it allows quality professionals to identify trends and patterns and to measure the effectiveness of interventions. This section will introduce the basics of data analysis in healthcare, including different types of data, basic statistics, and the use of statistical tests to measure the significance of findings. We will also discuss the importance of data definition and sources, as well as the various methods used to collect data in the healthcare setting. Section Five: Patient Safety Ensuring patient safety is a top priority in the healthcare industry, and this section will delve into the various strategies and approaches used to improve patient safety. We will discuss the role of risk management and occurrence reporting systems in identifying and addressing potential issues, as well as the importance of infection prevention and control and medication management in ensuring patient safety. We will also cover the use of adverse patient occurrence reporting and the global trigger tool to identify and address potential safety concerns. Section Six: Accreditation and Legislation Compliance with regulatory standards is essential in the healthcare industry, and this section will introduce the various accreditation and legislation bodies that oversee the quality of healthcare services. We will discuss the role of organizations such as the Joint Commission and the Centers for Medicare and Medicaid Services in ensuring compliance with standards, as well as the importance of adhering to laws and regulations such as HIPAA and the Affordable Care Act. We will also cover the appeal process for addressing patient concerns and the importance of maintaining confidentiality, privacy, and security in the healthcare setting.