The extreme transformation from a traditional Communication Service Provider (CSP) to a Digital Service Provider (DSP) status is covered in this book, specifically: Redefinition of the offerings of "connectivity services" to "digital services"; unification of legacy redundant networks into one; Redefinition of the measurements to customer-centric QoE for all digital and connectivity services; the Best-in-Industry processes and practices to ensure a sustainable network performance at a competitively operational efficiency; a Service-over-IP (SoIP) platform to enable the introduction of unified new services with a time-to-market urgency; the regulatory arrangement for content purification, to liberalize CSPs to become DSPs; an architecture for data mining and analytics; and a migration plan from a CSP to a DSP status. The book is recommended for telecom and digital service professionals planning to embark on transformational projects; telecom and technology equipment manufacturers to help with product development for a DSP status; institutional investors to evaluate and establish their investment decisions; telecom management consultants to help with a solid benchmark for transformation engagement; university students, majoring in telecommunication and technology products as a guide for career planning.

This volume of papers by leading telecommunications experts from around the world addresses in an integrated fashion the ongoing transformation of telecommunications. The book covers technology, economics, the law, and other social sciences and focuses on both theory and policy. Major topics include the impact of new technology on networks and users, network evolution and firm structure and strategy, pricing and interconnection, demand and policy for the Internet, and competition and the United States Telecommunications Act of 1996. The papers in this book represent a unique integration of topics, appropriate for a converging industry, and they also include the first wide-ranging analysis and critique of telecommunications policy in the United States following the 1996 Act.

The World Sustainable Development Outlook series has been developed to provide an overview of sustainable development, to discuss why it is important and to provoke forward thinking on the development of a more coherent approach to solving global problems related to sustainability through science and technology. In doing so, a holistic approach is used to critically examine the interrelationship between the natural, governmental, economic and social dimensions of our world and how science and technology can contribute to solutions. This is a truly global source book, which is reflected in the varied national and cultural origins of the contributors, as well as the topics and case studies covered. Each year a different theme will be covered. The theme of World Sustainable Development Outlook 2007 is the different dimensions of knowledge and technology management in the new era of information revolution and how they relate to sustainable development. Rapid innovation in information and communication technologies (ICTs) is clearly reshaping the world we live in. Countries are increasingly judged by whether they are information-rich or information-poor. It is estimated that 30–40% of the world's economic growth and 40–50% of all new jobs will be IT-driven. Education and knowledge are the chief currencies of the modern age, and can also be a strategic resource and a lifeline for sustainable development. Yet, in Africa, millions of people have never made a telephone call. The technological gulf between developed and developing countries (DCs) is likely to widen further with the rapid expansion of the internet and the speedy transition to digitalisation in the West. The impacts on DCs may include an increase in the so-called brain drain and growing dependence on foreign aid of a different kind – knowledge aid. There are fears that knowledge imperialism is already with us. What is clear is that most of the technological innovations in ICTs are Western-designed and fail to address the needs of the most disadvantaged. The interest of industrialised countries in the use of ICTs in DCs has largely been more concerned with the profitability of their own business enterprises than with any broader goals concerning the development of the host countries. DCs face the challenge of either becoming an integral part of the knowledge-based global economy or the very real danger of finding themselves on the wrong side of the digital divide. Successful management in the new millennium requires developing new methods and approaches to meet the challenges and opportunities of this information revolution while at the same time fostering sustainable development. Adopting a holistic approach, this book aims to critically examine the interrelationship between these different issues in order to reach solutions and a consensus for a better future, taking into account a variety of international, institutional and intellectual perspectives. It uses case and country studies in technological innovation and experience so that lessons in effective management of ICTs can be learned from successful initiatives, ideas and innovations.

Perhaps no other technology has done so much to so many, but been studied by so few, as the telephone. Even as its physical size diminishes, the telephone is becoming more important. In Connections, now available in paperback, James E. Katz gives greater visibility to this important element in modern life. Katz examines how the telephone reveals gender relations in a way not predicted by feminist theories, how it can be used to protect and invade personal privacy, and how people harness telephone answering machines to their advantage. Katz's inquiry reports on obscene phone calls, the abuses of caller-ID technology, and attitudes toward voice mail. National data about cellular telephones are presented to show the extent to which beepers and car phones have become status symbols. Katz ranges from microsocial interaction to macrosocial theory, and from the family and personal levels of organization to that of large-scale industrial bureaucracies. The result of this investigation is a compelling mosaic spanning sociology and psychology, and organization and communication studies. These arresting portraits will offer profound insight to historians, students of American culture, and those concerned about the nature and direction of the emerging information society.

Today's new technologies are dramatically changing the way we work, play and live. Our Virtual World: The Transformation of Work, Play and Life via Technology investigates the ubiquity of the virtual environment and our evolving interactions in this changed context.

This book investigates the interplay of the recent transformation of working life and the growing appeal of political right-wing populism and extremism in Europe. It explores the individual and collective reactions and the strategies people develop in order to come to terms with socio-economic change. It raises the question of whether, and to what extent, changes in the employment system and in working life contribute to making people receptive to xenophobia, nationalism and racism. Based on an eight country study using both quantitative and qualitative research methods, this volume makes a significant contribution to the deeper understanding of the subjective reactions to socio-economic change and its political reverberations.

Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. • Shows you how to address dimensions of diversity in the customer base • Outlines customer journey mapping • Discusses the implications of customers’ omnichannel engagement • Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.

This is a study of the structure, operation and organization of the Telecommunications Subscriber Equipment (TSE) manufacturing industry, one of the most dynamic and rapidly growing of the world's sunrise industries. It focuses on the processes of technical innovation and addresses questions of policy formulation in a national and international context. It is both a detailed case study of a high-tech industry and a broad theoretical review of the relationship between product development, technology, advanced manufacturing and global marketing.