Ch. 1. Introduction. Background. Project objectives. Technical approach to project. Report organization -- ch. 2. Literature summary. Transit security. Workplace violence. Bus operator training and selection. Video surveillance. Self-defense. Bus operator perspective. International studies -- ch. 3. Survey results. Characteristics of survey respondents. Security provider. Fare and rules enforcement. Standard operating procedures. Definition of "assault". Assault characteristics. Training. Employee assistance. Data collection and reporting. Methods to address operator assaults. Bus operator selection methods. Impact of violence against operators. Effective measures -- ch. 4. Operator protection measures : technology and information management. Barriers. Information management and crime analysis. Video surveillance. Audio surveillance. Automatic vehicle location system. Transit operations decision support system. Emergency communications. DNA kits.

Over the time, Intelligent Transport System (ITS) has become important for any country not only for traffic congestion management, but also for modern infrastructure and safety. Since there is a dearth of literature on this subject, this book attempts to fill the gap and provides a holistic work on ITS encompassing theory, examples and case studies on various facets in both road and railway sectors. The basic principles of various technologies used for ITS have been explained in such a manner that students from non-technical background can also comprehend them with ease. It also discusses the emerging technologies such as autonomous vehicles, electric vehicles, cooperative vehicle highway system, automated highway systems, 5G mobile technology, etc. Considering the need of huge funds required for ITS implementation, the text provides various funding options available. Conclusively, it is a unique book that contains all aspects of ITS which a student of engineering is expected to know. The book is intended as a text for postgraduate students of transportation engineering and as a reference book for professionals such as transport planners, town planners, traffic engineers, transit operators and consultants. Key Features, • ITS architecture with a number of case studies based on real-life situation • Concept of smart city, importance of advanced transport system, and applications of ITS technologies in smart cities • ITS in Rail sector—intelligent trains, train control systems and intelligent train maintenance practices • Chapter-end questions for practice and bibliography

This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

"The Transit Street Design Guide sets a new vision for how cities can harness the immense potential of transit to create active and efficient streets in neighborhoods and downtowns alike. Building on the Urban Street Design Guide and Urban Bikeway Design Guide, the Transit Street Design Guide details how reliable public transportation depends on a commitment to transit at every level of design. Developed through a new peer network of NACTO members and transit agency partners, the Guide provides street transportation departments, transit operating agencies, leaders, and practitioners with the tools to actively prioritize transit on the street."--Site Web de NACTO.

In 1920, state highway engineers, federal officials, and experts from academia were among a small group convened by the National Academy of Sciences to confront the problems of the highway. The public was entrusting them with billions of dollars for good roads, and World War I had proved the feasibility of moving freight long distances by truck. But even new highways were crumbling. They turned to research for solutions. The founders of the Transportation Research Board (TRB) and the generations that followed took on problems such as safety, social equity, and environmental issues. They embraced "total transportation," adapting their highway research model to urban transportation and then applying it to rail, marine, and aviation modes. Today TRB convenes thousands of researchers, practitioners, and administrators every year to advise the government, solve practical problems, foster innovation, and stimulate new research. In The Transportation Research Board, 1920â€"2020: Everyone Interested Is Invited, Sarah Jo Peterson tells the story of how people and institutions created and have continued to shape TRB. In a compelling narrative accompanied by more than 150 images exploring the history of transportation and research, she argues that TRB can be best understood as an infrastructureâ€"one that people purposely designed and devotedly maintained. Despite TRB's institutional complexity, its unique mission, the vast collection of acronyms in its orbit, and the significant changes to the organization in its first 100 years, Dr. Peterson provides a view from 30,000 feet, deftly describing the social, political, and economic context in which transportation (and TRB) functioned. At the same time, she attends to details of the key events, individuals, and human motivations that shaped TRB's evolution. The author's skills as a historian, her experience in the transportation field, and her manifest ability to tell a good story have produced a book that transportation professionals of all stripesâ€"and, for that matter, anyone interested in the history of transportation in the United Statesâ€"should find both engaging and informative and an essential addition to their library.