No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. In Talking to “Crazy”, you will learn: Why people act the way they do How instinctive responses can exacerbate the situation, and what to do instead When to confront a problem and when to walk away How to activate the Sanity Cycle, which quickly transforms you from threat to ally How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more You can't reason with unreasonable people, but you can reach them. Talking to “Crazy” shows you just how easy it is to do it.

Explains how to reduce ridiculous communication so that verbal behavior will not be an excessive burden.

So much theology is confusing and intimidating. The concepts themselves are given weighty-sounding names, such as incarnation and justification, and the explanations of the concepts sometimes can be more confusing than the names. Ê Captivating, entertaining, and highly informative,ÊCrazy TalkÊhelps readers navigate their way through that complexity and offers a vocabulary that dares (and equips!) its readers to embrace their own faith in a new, well-informed way. Ê The purpose ofÊCrazy Talk,Êsays editor Rolf A. Jacobson, is to render the heart of our Christian theology in a form that is accessible and appealing to everyone. The format of the book is similar to that of a dictionary of theological terms, but with a twist of humor! Each entry includes the name of the theological term, an ironic definition of the term, and a short humorous essay offering a fuller explanation of the term. In making the term understandable, Jacobson concentrates on the big theological issue that is at stake in the term and why it matters. Ê This revised and expanded edition includes new and expanded entries and all new images.

Who’s Crazy? What does it mean to be crazy? Is using the word crazy offensive? What happens when such a label gets attached to your everyday experiences? In order to understand mental health, we need to talk openly about it. Because there’s no single definition of crazy, there’s no single experience that embodies it, and the word itself means different things—wild? extreme? disturbed? passionate?—to different people. (Don’t) Call Me Crazy is a conversation starter and guide to better understanding how our mental health affects us every day. Thirty-three writers, athletes, and artists offer essays, lists, comics, and illustrations that explore their personal experiences with mental illness, how we do and do not talk about mental health, help for better understanding how every person’s brain is wired differently, and what, exactly, might make someone crazy. If you’ve ever struggled with your mental health, or know someone who has, come on in, turn the pages, and let’s get talking.

That's right, regardless of what anyone says, talking to yourself is not crazy, especially when you do it on purpose, as an instrument to bolster your confidence and strengthen your ability for peak performance. Self-talk is what you think and say about yourself, both in your head and aloud, each and every morning of your life and throughout the day. It is a method of helping you to feel good about yourself, to pepper your subconscious mind with thoughts and emotions that you want to embed, so that when the time comes you can reference and express them with sincerity and conviction. The self-talk that I am speaking about in this book is the talk you use to simply program your brain to attract what it is that you want to create in your life or to overcome adversity and turn your thinking process around to something more productive.

Adam Steltzner is no ordinary engineer. His path to leadership was about as unlikely as they come. A child of beatnik parents, he barely made it through school. He blew off college in favour of work at a health food store and playing bass in a band, but after discovering an astonishing gift for maths and physics, he ended up helping a group of scientists land the heaviest rover in the history of space exploration on Mars. This is the story of the teamwork, drama and extraordinary feats of innovation at the Jet Propulsion Lab that culminated in that landing in 2012.

People won't put up with being "sold" anymore. If they sense they are being pushed, their guard goes up-and even if they do comply, lingering resentment undermines the relationship...maybe forever. Yet, most books on influence still portray it as something you "do to" someone else to get your way. That out-of-date approach invites resistance or cynicism from those who recognize the techniques. Manipulative tactics might occasionally wear down a colleague's or client's resistance, but they fail to produce the mutual trust that sustains successful relationships. In short, they just won't work in our sophisticated, post-selling world. In this groundbreaking book, authors Mark Goulston and John Ullmen reveal a new model for authentic influence-the kind that creates a strong initial connection and survives long after agreement has been reached. Based on listening, genuine engagement and commitment to win-win outcomes, Real Influence provides a powerful four-step method you can use to: * Examine your priorities * Learn about the key players and what they need * Earn their attention and motivate them to hear more * Add value with your questions and actions Complete with examples of the steps in action and insights from real-world "power influencers," this one-of-a-kind guide shows that being straight with everyone means winning for all. www.getrealinfluence.com

Reveals how companies like GE and Burberry have broken the corporate mould, and introduces us to entrepreneurs like Leila Velez, who started a multi-million hair-care company from her kitchen sink in Rio.

This book is a study of discourse-the flow of talk-of schizophrenic speakers. Our goal is to understand the processes which account for the ordinary flow of talk that happens all the time between speakers and lis teners. How do conversations happen? What is needed by a listener to follow a speaker's words and respond appropriately to them? How much can a speaker take for granted and how much must be stated explicitly for the listener to follow the speaker's meanings readily and easily? Each time we ask these questions, we seem to have to go back to some place prior to the "ordinary" adult conversation. This time, we have tried reversing the questions and asking: What happens when conversa tion fails? Prompted in part by an early paper by Robin Lakoff to the Chi cago Linguistics Society and by Herb Clark's studies of listener processes, we wondered what a speaker has to do to make the listener finally stop making allowances and stop trying to adjust the conversational contract to cooperate. This inquiry led us to the schizophrenic speaker. When a listener decides that the speaker's talk is "crazy," he or she is giving up on the normal form of conversation and saying, in effect, this talk is ex traordinary and something is wrong. We thought that, if we could specify what makes a conversation fail, we might learn what has to be present for a conversation to succeed.

Jason Fried and David Heinemeier Hansson, the authors of the New York Times bestseller Rework, are back with a manifesto to combat all your modern workplace worries and fears.