Social Interaction Systems is the culmination of a half century of work in the field of social psychology by Robert Freed Bales, a pioneer at the Department of Social Relations at Harvard University. Led by Talcott Parsons, Gordon W. Allport, Henry A. Murray, and Clyde M. Kluckhohn, the Harvard Project was intended to establish an integrative framework for social psychology, one based on the interaction process, augmented by value content analysis. Bales sees this approach as a personal involvement that goes far beyond the classical experimental approach to the study of groups.Bales developed SYMLOG, which stands for systematic multiple level observation of groups. The SYMLOG Consulting Group approach was worldwide as well as interactive. It created a data bank that made possible a search for general laws of human interaction far beyond anything thus far known. In his daringsearch for universal features, Bales redefines the fundamental boundaries of the field, and in so doing establishes criteria for the behavior and values of leaders and followers. Bales offers a new "field theory," an appreciation of the multiple contexts in which people live.Bales does not aim to eradicate differences, but to understand them. In this sense, the values inherent in any interaction situation permit the psychologist to appreciate the sources of polarization as they actually exist: between conservative and liberal, individualistic and authoritarian, libertarian and communitarian. Bales repeatedly emphasizes that the mental processes of individuals and their social interactions take place in systematic contexts which can be measured. Hence they permit explanation and prediction of behavior in a more exact way than in past traditions. Bales has offered a pioneering work that has the potential to move us into a new theoretical epoch no less than a new century. His work holds out the promise of synthesis and support for psychologists, sociologists, and all who work with groups and organizations of all kinds.

SYMLOG is an acronym for a powerful theory and method of group observation: Systematic Multiple Level Observation of Groups. The Symlog Practitioner draws on an international network of SYMLOG researchers and practitioners to present a varied collection of cases demonstrating the full range of settings in which SYMLOG has been applied. This volume is an important contribution to both the theory and practice of small group observation and analysis, making it indispensable for teachers, students, and researchers in the growing field of small group research and for practitioners and consultants who wish to use SYMLOG in the field.

Inspired by the research and theory of Robert Freed Bales (Professor Emeritus of Sociology at Harvard University), this collection of research and applications using SYMLOG, a system for the multi-level observation of groups, provides the most recent examples of analyzing aspects of social interaction systems. The collection shows the relationship of SYMLOG to other theoretical models, gives examples of international research, includes applications in health, education, religion, and policy analysis, and illustrates problems and solutions regarding the validity and reliability of the method. The editors provide the widest selection of articles on SYMLOG, covering theory, research, and applications in organizational development and other fields.

Feedback is a rare commodity in day-to-day organizational life, but it is a key to ongoing effectiveness.One popular vehicle for getting feedback from one's boss, peers, subordinates, and customers is the multiple-perspective or 360-degree-feedback instrument. Whether part of a management-development course or used alone, this kind of instrument can enhance self-awareness by highlighting a leader's strengths and areas in need of further development.Selecting the right instrument from among the dozens that are available can be difficult, however.This new edition of Feedback to Managers, the fourth, updates and expands the popular 1998 edition.It guides the selection process with an in-depth analysis of 32 publicly available instruments that relate self-view to the views of others on multiple management or leadership domains. Each of the instrument reports includes descriptive information, a look at the research behind the instrument, and descriptions of support materials.

'This volume is the most comprehensive overview to date of sociologically orientated approaches to text and discourse analysis and is worth reading even for those who are interested only in purely linguistiv approaches to text and discourse. Its main merit, I think, is that it intorduces approaches which up to now have hardley been admitted into the universe of scientific discourse' - Discourse Studies Methods of Text and Discourse Analysis provides the most comprehensive overview currently available of linguistic and sociological approaches to text and discourse analysis. Among the 10 linguistic and sociological models surveyed in this book some of the more important are Grounded Theory, Content Analysis, Conversation Analysis and Critical Discourse Analysis. The book presents each approach according to a standardised format, which allows for direct systematic comparisons. The fully annotated lists of sources provide readers with an additional means of evaluation of the competing analytical methods. Interdisciplinary and international in its aims, Methods of Text and Discourse Analysis suggests the benefits both linguists and sociologists will derive from a more intimate knowledge of each others' methods and procedures.

Stakeholder or public participation has become something of a modern mantra employed in all sorts of contexts to give people a voice. There are many variants on this 'participation' but traditionally they all share a desire to maximise involvement and provide desired 'outputs' of a required quality as quickly and as cheaply as possible. Difference tends to be reduced and compromise encouraged as the outputs or even just the appearance of participation are emphasised. This book explores the large and diverse range of participatory methods currently in use, examines the problems and gaps in these methods and sets out an innovative new methodology which overcomes these shortcomings. Uniquely, this method builds from the assumption that it is not just the outputs that matter in participation - it is also the journey. 'Triple Task' is designed to help groups explore their current situation and develop a path by which they can improve their functioning and ultimately make a positive contribution to the lives of others. The book includes in-depth case studies of Triple Task in action across a range of contexts and countries, with particular focus on an EU project concerning indicators in policy-making. This new approach can be used in any context and with any sort of group to help them produce more informative 'outputs' in which a deep reflection of how the group works is allied to an analysis of how problems can be solved.

Improvements in computer networking have heralded great expectations for computer-mediated distributed work. However, experience has revealed that, as information flow improves, a central problem for distributed workers is the administration, management and control of that information. Research into Computer Supported Cooperative Work (CSCW) investigates design methods and technologies for the support of collaboration, communication and coordination of distributed group work, both within and among organizations. In tandem with this focus on the support of distributed communication and collaboration, there have been exciting developments in the fields of Intelligent Agents and Distributed Artificial Intelligence (DAI), notably in the concepts, theories and deployment of intelligent agents as a means of distributing computer-based problem solving expertise. The paradigm of multi-agent systems forms a proposed basis for the design of CSCW architectures, the support of CSCW operations and for addressing some of the problems of cooperative working. The application of a multi-agent approach to CSCW makes information exchange among the participants easier by delivering support to the participants, assisting workflows and procedures, and providing convenient user interfaces to CSCW systems. Furthermore, the ideas inherent in such an approach are also applicable to other domains, such as support for interactive learning. Organizations that seek to exploit the advantages offered through CSCW will benefit from the integration of agents in the management and use of their corporate knowledge, especially with the advancement of wired or wireless networking, pervasive computing, and other information technologies. Agent Supported Cooperative Work describes the state of the art in this exciting new area, covering both theoretical foundations and practical applications of ASCW. It is the first book explicitly dedicated to ASCW, bringing together contributions from international experts in the field.

The previous edition of the International Encyclopedia of Ergonomics and Human Factors made history as the first unified source of reliable information drawn from many realms of science and technology and created specifically with ergonomics professionals in mind. It was also a winner of the Best Reference Award 2002 from the Engineering Libraries Division, American Society of Engineering Education, USA, and the Outstanding Academic Title 2002 from Choice Magazine. Not content to rest on his laurels, human factors and ergonomics expert Professor Waldemar Karwowski has overhauled his standard-setting resource, incorporating coverage of tried and true methods, fundamental principles, and major paradigm shifts in philosophy, thought, and design. Demonstrating the truly interdisciplinary nature of this field, these changes make the second edition even more comprehensive, more informative, more, in a word, encyclopedic. Keeping the format popularized by the first edition, the new edition has been completely revised and updated. Divided into 13 sections and organized alphabetically within each section, the entries provide a clear and simple outline of the topics as well as precise and practical information. The book reviews applications, tools, and innovative concepts related to ergonomic research. Technical terms are defined (where possible) within entries as well as in a glossary. Students and professionals will find this format invaluable, whether they have ergonomics, engineering, computing, or psychology backgrounds. Experts and researchers will also find it an excellent source of information on areas beyond the range of their direct interests.