The must-read summary of G. Richard Shell and Mario Moussa's book: "The Art of Woo: Using Strategic Persuasion to Sell Your Ideas". This complete summary of the ideas from G. Richard Shell and Mario Moussa's book "The Art of Woo" shows that selling ideas involves a different strategy to selling objects: you must use “relationship-based persuasion” which isn’t based on coercion or hard-selling, but agreement. You not only want to sell your idea, but you want to carry on selling it, and sell future ones to a receptive audience. In their book, the authors explain their four-step process to achieving this that you can follow in your own business. This summary is a must-read for both established businesses and new entrepreneurs. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The Art of Woo" and discover the key to selling to customers who come back again and again.

Explains that the selling of ideas is a matter of encouraging others to share one's beliefs in a guide for salespeople that invites readers to self-assess their persuasion personality and build on natural strengths.

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.

Emily Carr is one strange bird. She makes paintings nobody wants, keeps a houseful of animals, and often disappears into the woods in a tiny house on wheels. But even those used to Emily's eccentricities are surprised when she comes home from a trip to buy birdseed with a small, lonely monkey. In Emily's rambunctious household, Woo the monkey is not lonely for long. She snatches at the parrot's feathers, chases the dogs and cats - and completely wins Emily's big heart. But when Woo's mischief turns dangerous, Emily fears she may lose the little friend who brings her so much joy. Will the strength of Emily's love, and Woo's own strength, be enough to save her? In When Emily Carr Met Woo, BC illustrator Dean Griffiths's watercolours capture the mood of the 1920's with historical details of Victoria and its surroundings. Monica Kulling, using prose as simple and expressive as Emily's own brush strokes, retells the true story of one of Canada's most beloved artists - and of her most beloved pet. The book includes historical photos throughout and concludes with a biography of Emily Carr.

"With its gentle affirmations, inspirational quotes, fill-in-the-blank lists and tasks — write yourself a thank-you letter, describe yourself at 80, for example — The Artist’s Way proposes an egalitarian view of creativity: Everyone’s got it."—The New York Times "Morning Pages have become a household name, a shorthand for unlocking your creative potential"—Vogue Over four million copies sold! Since its first publication, The Artist's Way phenomena has inspired the genius of Elizabeth Gilbert and millions of readers to embark on a creative journey and find a deeper connection to process and purpose. Julia Cameron's novel approach guides readers in uncovering problems areas and pressure points that may be restricting their creative flow and offers techniques to free up any areas where they might be stuck, opening up opportunities for self-growth and self-discovery. The program begins with Cameron’s most vital tools for creative recovery – The Morning Pages, a daily writing ritual of three pages of stream-of-conscious, and The Artist Date, a dedicated block of time to nurture your inner artist. From there, she shares hundreds of exercises, activities, and prompts to help readers thoroughly explore each chapter. She also offers guidance on starting a “Creative Cluster” of fellow artists who will support you in your creative endeavors. A revolutionary program for personal renewal, The Artist's Way will help get you back on track, rediscover your passions, and take the steps you need to change your life.

2021 Mathical Honor Book Why aren’t left-handers extinct? What makes a rainbow round? How is a pancreas . . . like a pendulum? Publisher's note: It's a Numberful World was published in Australia under the title Woo's Wonderful World of Maths. These may not look like math questions, but they are—because they all have to do with patterns. And mathematics, at heart, is the study of patterns. That realization changed Eddie Woo’s life—by turning the “dry” subject he dreaded in high school into a boundless quest for discovery. Now an award-winning math teacher, Woo sees patterns everywhere: in the “branches” of blood vessels and lightning, in the growth of a savings account and a sunflower, even in his morning cup of tea! Here are twenty-six bite-size chapters on the hidden mathematical marvels that encrypt our email, enchant our senses, and even keep us alive—from the sine waves we hear as “music” to the mysterious golden ratio. This book will change your mind about what math can be. We are all born mathematicians—and It’s a Numberful World.

The fifth novel in the Chief Inspector Gamache series, from worldwide phenomenon and number one New York Times bestseller Louise Penny When Chief Inspector Gamache arrives in picturesque Three Pines, he steps into a village in chaos. A man has been found bludgeoned to death, and there is no sign of a weapon, a motive or even the dead man's name. As Gamache and his colleagues start to dig under the skin of this peaceful haven for clues, they uncover a trail of stolen treasure, mysterious codes and a shameful history that begins to shed light on the victim's identity - and points to a terrifying killer... 'The best Gamache so far' Globe and Mail 'Ingenious and unexpected'Guardian 'A cracking storyteller, who can create fascinating characters, a twisty plot and wonderful surprise endings' Ann Cleeves

A sweet contemporary romance about a boy who falls in love with his best friend and the girls who help them get together. Jamie Peterson has a problem: Even though he tries to keep his feelings to himself, everyone seems to know how he feels about Mason, and the girls in his art class are determined to help them get together. Telling the truth could ruin Jamie and Mason’s friendship, but it could also mean a chance at happiness. Falling in love is easy, except when it’s not, and Jamie must decide if coming clean to Mason is worth facing his worst fear. In Fan Art, Sarah Tregay, the author of the romantic Love and Leftovers, explores the joys and pains of friendship, of pressing boundaries, and how facing our fears can sometimes lead us to what we want most. Fan Art is perfect for fans of contemporary romances as well as novels like Two Boys Kissing by David Levithan and Openly Straight by Bill Konigsberg.

'This is a story about what might happen when a woman takes charge... A glorious visceral mystery' The Times While on her daily walk with her dog in the woods near her home, Vesta comes across a chilling handwritten note. Her name was Magda. Nobody will ever know who killed her. It wasn't me. Here is her dead body. Shaky even on her best days, Vesta is also alone, and new to the area, having moved here after the death of her husband. Her brooding about the note grows quickly into a full-blown obsession: who was Magda and how did she meet her fate? From the Booker-shortlisted author of Eileen comes this razor-sharp, chilling and darkly hilarious novel about the stories we tell ourselves and how we strive to obscure the truth. __________________________ PRAISE FOR DEATH IN HER HANDS: 'Routinely hailed as one of the most exciting young American authors working today' Guardian 'A new kind of murder mystery' New Yorker 'Dark, devious' Observer 'A fine line between shocking realism and the absurd' New Statesman 'A brilliant off-kilter detective story' Evening Standard 'A beautiful novel' Sunday Times

A powerful, timely exploration of the art of living and dying on our own terms by one of Australia’s most respected voices Of all the experiences we share, two universal events bookend our lives: we were all born and we will all die. We don't have a choice in how we enter the world but we can have a say in how we leave it. In order to die well, we must be prepared to contemplate our mortality and to broach it with our loved ones, who are often called upon to make important decisions on our behalf. These are some of the most important conversations we can have with each other - to find peace, kindness and gratitude for what has gone before, and acceptance of what is to come. Dr Ranjana Srivastava draws on two decades of experience to share her observations and advice on leading a meaningful life and finding dignity and composure at the end. With an emphasis on advocacy, leaving a legacy and staying true to our deepest convictions, Srivastava tells stories of strength, hope and resilience in the face of grief and offers an optimistic meditation on approaching the end of life. Intelligent, warm and deeply affecting, A Better Death is a passionate exploration of the art of living and dying well. Dr Ranjana Srivastava OAM is a practising oncologist, award-winning writer, broadcaster and Fulbright scholar. See www.ranjanasrivastava.com