There are books on outsourcing, but most are by academics or consultants. Few address multi-sourcing. The author of Successful Outsourcing and Multi-Sourcing, is a practitioner who headed an operation that handles over 500 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing. Multi-sourcing occurs where each individual function is contracted directly by the client rather than using a large system integrator or prime contractor. This approach lowers costs, reduces reliance on suppliers, speeds up change and generates a greater degree of innovation. The downside is it places much more of the risk on the client and needs specialist skills to run effectively. As well as a focus on multi-sourcing, the book addresses the question of why a business should outsource in the first place and how decisions to do this should be strategic, rather than it being something that happens by accident. Chapters then illuminate the benefits of single-sourcing; the benefits of multi-sourcing; how best to decide what outsourcing model to choose; how to transition to outsourcing; and what steps to take to maximise benefit and minimise risk. Downsides are clearly spelled out and alternatives to outsourcing are examined, including partial outsourcing and insourcing. This book serves as a valuable source of practical guidance for organisations looking at outsourcing strategy, outsourcing professionals, and those teaching or studying business topics.

There are books on outsourcing, but most are by academics or consultants. Few address multi-sourcing. The author of Successful Outsourcing and Multi-Sourcing, is a practitioner who headed an operation that handles over 500 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing. Multi-sourcing occurs where each individual function is contracted directly by the client rather than using a large system integrator or prime contractor. This approach lowers costs, reduces reliance on suppliers, speeds up change and generates a greater degree of innovation. The downside is it places much more of the risk on the client and needs specialist skills to run effectively. As well as a focus on multi-sourcing, the book addresses the question of why a business should outsource in the first place and how decisions to do this should be strategic, rather than it being something that happens by accident. Chapters then illuminate the benefits of single-sourcing; the benefits of multi-sourcing; how best to decide what outsourcing model to choose; how to transition to outsourcing; and what steps to take to maximise benefit and minimise risk. Downsides are clearly spelled out and alternatives to outsourcing are examined, including partial outsourcing and insourcing. This book serves as a valuable source of practical guidance for organisations looking at outsourcing strategy, outsourcing professionals, and those teaching or studying business topics.

Outsourcing is now increasingly used as a competitive weapon in today's global economy. 'The Outsourcing Handbook' is a guide to the whole process. It looks at key factors in the success of a project as well as problem areas and potential pitfalls.

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Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world’s economies and organizations increasingly turn to partners, often through outsourcing, to help them: • better leverage what they are best at, • gain greater flexibility and reach and • drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: • New appendix on applicable Rules and Regulations applicable to outsourcing. • New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. • New and updated definitions on various forms of outsourcing, graphics, and templates. • More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing. Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical ‘make or break’ factors in any outsourcing program: • governance and defining a strategic approach to Outsourcing; • identifying and communicating business requirements; • selecting and qualifying providers; • gaining internal buy-In, creating project teams; • value assessment (value for money and return on investment). This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process. To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication: Outsourcing Professional Body of Knowledge: OPBOK Version 10 – Templates (978 94 018 0536 0) It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field. • There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions. • This template is only available via Van Haren Publishing! • These Templates are additional material to the VHP publication: ISBN 978 94 018 0536 0 “a href="/9789401800006">klik hier

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: - better leverage what they are best at, - gain greater flexibility and reach and - drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: - New appendix on applicable Rules and Regulations applicable to outsourcing. - New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. - New and updated definitions on various forms of outsourcing, graphics, and templates. - More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing. Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: - governance and defining a strategic approach to Outsourcing; - identifying and communicating business requirements; - selecting and qualifying providers; - gaining internal buy-In, creating project teams; - value assessment (value for money and return on investment). This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process. To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication: Outsourcing Professional Body of Knowledge: OPBOK Version 10 - Templates (978 94 018 0536 0) It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field. - There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions. - This template is only available via Van Haren Publishing! - These Templates are additional material to the VHP publication: ISBN 978 94 018 0536 0 Outsourcing Professional Body Of Knowledge - OPBOK Version 10 - Templates

Outsourcing is one of the most complex and controversial issues in business today. In an effort to remain competitive, many leading companies--from Microsoft to Nike to Pfizer--are incorporating outsourcing as a strategic part of their management decision-making. Yet, for managers responsible for outsourcing, domestically or internationally, this field often seems complex, if not impossible. The Managers Step-by-Step Guide to Outsourcing presents a clear, detailed method for effectively planning and executing an outsourcing strategy in any company, large or small. Top Fortune 500 consultant Linda Dominguez provides all the tools you need to achieve successful, real-world implementation, giving you the power to cut costs, increase efficiency and productivity, generate higher returns, and stay ahead of your competition. Sharing the invaluable guidance of her clients as well as the advice of outsourcing experts, Dominguez helps you develop a strategic plan for your own initiative. She imparts the new skills executives, managers, and employees must learn to deliver results, and best practices for creating sustainable shareholder value without sacrificing quality, productivity, relationships, or control. As you prepare your blueprint for action, you'll discover how to: Decide to outsource a business unit or function on or offshore Weigh potential cost savings against the potential risks Select the best vendor for your specific needs Make the transition process swift and effective Anticipate and manage outsourcing problems and challenges Identify and navigate cultural and style differences Recall an outsourced unit back in-house when necessary You'll also find sound advice and tips executives who have successfully outsourced as well as from those who found their projects did not meet their expectations. Complete with a thorough implementation checklist, The Managers Step-by-Step Guide to Outsourcing is the only resource you need to ensure the long-term success of your outsourcing project.

THE DEFINITIVE RESOURCE ON OUTSOURCING Outsourcing is the hottest topic in business, and it willlikely stay that way. Managers, workers, executives, and almostanyone else involved in any large business will probably have todeal with it one day, in one way or another. Outsourcing is abusiness issue first and foremost, but it's also a political,personal, and cultural issue that many people, not least managersand executives, find difficult to fully understand. Outsourcing documents the theory, facts, myths, benefits,and costs of outsourcing and gives managers the information theyneed to implement an outsourcing program that will help theirbusiness the most and hurt their employees the least. Bringingtogether noted academics, corporate leaders, and outsourcingpractitioners, the book covers all the major topics in theoutsourcing debate, but also presents expert guidance for businessleaders dealing with the practical side of this global issue: What outsourcing is and is not Which companies can benefit from it Incentives and implications Notable successes and failures Outsourcing for small and large companies Communicating about outsourcing Outsourcing terminology And much more

Outsourcing has revolutionized the way we do business in the modern world. It also has its fair share of ups and downs that every business owner has to deal with. This book is a full-blown exploration on the ins and outs of outsourcing. Here you will learn the crucial steps as you embark on a journey towards outsourcing business operations. Moreover, you’ll find out how you can pinpoint the right candidates that will be perfect for your outsourced team with easily follow step-by-step guides. Well-kept secrets and strategies will also be disclosed here. You’ll also learn outsourcing tips on how to expand your business’s potential for profits beyond its main operations. If you plan to expand your outsourcing business, use this report as a guide on the planning stages of your expansion. From this report you will learn the following: • What You Need to Know Before Getting Into Outsourcing - A Crash Course on What Outsourcing is All About - How Companies Have Succeeded in Outsourcing While Others Have Failed - The Good News: Failures Can Lead You to Outsourcing Success • Coming Up With A Great Outsourcing Team - The Qualities of a Topnotch Team of Outsourced Employees - Hiring Managers Who Will Deal With Outsourced Employees - A Step-by-Step Guide from Hiring to Managing Outsourced Employees - Creating Manuals and Multimedia Guides for Your Outsourced Employees - Creating a Good Relationship With Your Team • Strategies for Successful Outsourcing - Make an internal assessment and define your core business - Set the vision, mission, objectives or goals and implement them with a realistic action plan - Don’t rush and make room for things to grow - Money management is the key - Build good relationships • Taking Note of Everyday Lessons and Sharing Invaluable Knowledge - Tools to Help Evaluate and Plan Your Business Progress - Making Money Out of Selling Your Knowledge • Expanding Your Outsourcing Business - Take Note of the Following Before You Start Expansion - How to Manage the Growing Responsibility of Running a Business • Trade Secrets You Need to Know From Successful Outsourcing Businesses - Where to Find the Right People - Getting Into the Right Communities for Support - Starting Small and Getting Bigger Grab your copy now!

Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.