Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs -- "Competence", "Character" and "Care". To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organisational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success.

Servant-leadership may be the answer to the current demand for a more ethical, people-centred leadership where humility, servitude and contribution are key elements. The purpose of this book is to provide an overview of current thinking and empirical research of the determinants, underlying processes and consequences of servant leadership.

How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.

The definitive playbook for driving impact as a middle manager Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization delivers an insightful and practical guide for the backbone of an organization: those who have a boss and are a boss and must lead from the messy middle. Accomplished author and former P&G executive Scott Mautz walks readers through the unique challenges facing these managers, and the mindset and skillset necessary for managing up and down and influencing what happens across the organization. You’ll learn the winning mindset of the best middle managers, how to develop the most important skills necessary for managing from the middle, how to create your personal Middle Action Plan (MAP), and effectively influence: Up the chain of command, to your boss and those above them Down, to your direct reports and teams who report to you Laterally, to peers and teams you have no formal authority over Anyone in an organization who reports to someone and has someone reporting to them must lead from the middle. They are the most important group in an organization and have a unique opportunity to drive impact. Leading from the Middle explains how.

Taking a page from the servant leadership ideas of AT&T's Robert Greenleaf--America's true business visionary--Spears encourages managers to act as facilitators and coaches who empower employees and lead by example, rather than beating them over the head with programs and inflexible demands.

Greenleaf's surviving children authorized this biography on their father, whose work influenced everything from management training and education to corporate ethics and religious missions.

Seven Pillars of Servant Leadership (Rev.) offers concrete, functional skills necessary to practice servant leadership—to lead by serving first.