You may serve great food. You may have a beautiful building and grounds. You may have the hippest decor. You may have all of the newest technology wants and needs. In today's world, though, that's not enough. Because it's not just about all of those things or whether your marketing efforts bring customers to your place of business. It's about whether your hospitality will bring your guests back. Hospitality from the Heart-Part I is an inspiring fable featuring the likable but burned-out and misguided Jim Watts. Jim has the experience and the work ethic that industry professionals admire and believe lead to success, but Jim still feels as if he is missing some¬thing. After finding himself and his wife at the quaint Gottschalk Inn for an unplanned weekend, that missing piece begins to appear and he learns the invaluable lessons of customer service, hospitality, and HEART. Hospitality from the Heart--Part II is where the lessons of the story meet the real world. It is a step-by-step guide for you to apply the principles of HEART into your organization and life. The result? Improved employee engagement, better morale, extraordinary service, greater customer loyalty, and increased profits. And best of all? A better place to work — for your team and for you.

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Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

This is the first book to combine prayers and customs for Biblical service to God for the descendents of Noah. Sections include Biblically based prayers, daily readings, wedding ceremony, funeral service, explanations of how to fulfill the commandments given to non-Jews, and more--with pages for notes and additions to make this book your own. Based on the covenent given to Noah and his descendents, this is not a new religion, but rather a return to the original faith of mankind as practiced by Noah, Melchizedek, and other non-Jewish Biblical figures.

How to meet the challenges ahead by discovering your gifts and talents now

You can make a lasting impact on your children's hearts by teaching them to serve others! As parents, we want to teach our children how to love their neighbors. One of the most practical ways to demonstrate this love is by serving others. Between our hectic schedules, age restrictions for certain service projects, and simply not knowing where to start, parents often struggle to find opportunities to serve together as a family. This book serves as a guide for parents to serve together with their children, molding their hearts and making a positive impact in the lives of others. Through these 52 gospel-centered service projects, your children will learn how serving others can bring glory to God, point others to Him, and make a lasting impact. Yet, the most noticeable and significant impact will be made in the hearts of your children.

This practical text has algorithms, checklists and tips showing how to implement the NSF; the chapters match those in the NSF text. It includes heart failure, smoking, and the primary and secondary prevention of coronary heart disease