When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success. Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!

With the same warmth and fun that readers loved in All the Answers, award-winning author Kate Messner weaves fantasy into the ordinary, giving every reader the opportunity to experience a little magic. Charlie feels like she's always coming in last. From her Mom's new job to her sister's life away at college, everything else always seems to be more important than Charlie's upcoming dance competition or science project. Unsure of how to get her family's attention, Charlie comes across the surprise of her life one day while ice-fishing . . . in the form of a floppy, scaly fish offering to grant her a wish in exchange for its freedom. Charlie can't believe her luck until she realizes that this fish has a funny way of granting wishes, despite her best intentions. But when her family faces a challenge bigger than any they've ever experienced, Charlie wonders if some things might be too important to risk on a wish.

A right to equality and non-discrimination is widely seen as fundamental in democratic legal systems. But failure to identify the human interest that equality aims to uphold reinforces the argument of those who attack it as morally empty or unsubstantiated and weakens its status as a fundamental human right. This book argues that an understanding of the human interest which equality aims to uphold is feasible within the jurisprudence of the European Court of Human Rights (ECtHR) and the European Court of Justice (ECJ). In comparing the evolution of the prohibition of discrimination in the case-law of both Courts, Charilaos Nikolaidis demonstrates that conceptual convergence within the European Convention on Human Rights (ECHR) and the EU on the issue of equality is not as far as it might appear initially. While the two bodies of equality law are extremely divergent as to the requirements they impose, their interpretation by the international judiciary might be properly analysed under a common light to emphasise the substantive dimension of equality in European Human Rights law. The book will be of great use and interest to scholars and students of human rights, discrimination law, and European politics.

Step into the year 2061 in New Orleans New, where love blurs the lines between species, and danger is never more than a heartbeat away. Introducing "Core Punch," the first enthralling installment in the An Uneasy Future series, spinning off from the acclaimed The Big Uneasy Series. Detective Violet Baker craves a man who can withstand the scrutinizing gaze of her law enforcement brethren. When a striking alien policeman arrives to aid her city's evacuation before an impending hurricane, his purple skin does nothing to dampen her attraction. But when a gruesome murder surfaces planet-side, her yearnings for romance must take a back seat to duty. Intergalactic law enforcer Dzholh "Joe" Ban!drn has trailed his adversary across light-years, his pursuit nearing its end. Recognizing his foe's handiwork in the disturbing murder and the malfunctioning scanners, he understands the danger lurking near. But with the enemy so close, even one passionate kiss with the alluring Earth woman could end in catastrophe. As the tempest rages on and threatens to obliterate crucial evidence, Violet can't shake off the feeling that Officer Joe is concealing something. Simultaneously, Joe grapples with his yearning to trust Violet, the need to maintain a safe distance, and the looming threat of a cunning enemy more lethal than the imminent storm. Can Violet and Joe unravel the mystery before they're swept up in a whirlwind of perilous emotions? Immerse yourself in a universe brimming with hot aliens, witty humor, and a galaxy full of unexpected twists and turns. If you love action-packed mysteries, then Pauline Baird Jones's "Core Punch" is a must-read. Unlock the secrets of an interstellar enigma. Get your copy of Core Punch today!