Novak Djokovic reveals the gluten-free diet and fitness plan that transformed his health and pushed him to the pinnacle. In 2011, Novak Djokovic had what sportswriters called the greatest single season ever by a professional tennis player: He won ten titles, three Grand Slams, and forty-three consecutive matches. Remarkably, less than two years earlier, this champion could barely complete a tournament. How did a player once plagued by aches, breathing difficulties, and injuries on the court suddenly become the #1 ranked tennis player in the world? The answer is astonishing: He changed what he ate. In Serve to Win, Djokovic recounts how he survived the bombing of Belgrade, Serbia, rising from a war-torn childhood to the top tier of his sport. While Djokovic loved and craved bread and pasta, and especially the pizza at his family’s restaurant, his body simply couldn’t process wheat. Eliminating gluten—the protein found in wheat—made him feel instantly better, lighter, clearer, and quicker. As he continued to research and refine his diet, his health issues disappeared, extra pounds dropped away, and his improved physical health and mental focus allowed him to achieve his two childhood dreams: to win Wimbledon, and to become the #1 ranked tennis player in the world. Now Djokovic has created a blueprint for remaking your body and your life in just fourteen days. With weekly menus, mindful eating tips for optimal digestion, and delicious, easy-to-prepare recipes, you’ll be well on your way to shedding extra weight and finding your way to a better you. Djokovic also offers tips for eliminating stress and simple exercises to get you revved up and moving, the very same ones he does before each match. You don’t need to be a superstar athlete to start living and feeling better. With Serve to Win, a trimmer, stronger, healthier you is just two weeks away.

Serve 2 Win, the first in a series of business guidebooks by entrepreneur coach and serial business owner, Mitch Durfee, offers an unusual approach to launching a small business. The single most successful basis for any entrepreneurial endeavor is that of being of service. Not only does a service-to-others approach attract customers and clients, it rewards business practitioners with an unshakeable sense of purpose, undergirded by the inherent happiness of using their expertise to assist others in need of help. With service as the foundational principle, Durfee outlines the eight steps (which are also tools) that helped him launch three successful small businesses, and coach over 500 clients to launch theirenterprises. These steps are key in creating and sustaining a business, and they include: Having the Right Values; Setting Goals; Creating a Support Network; Cultivating a Positive Mental Attitude; Taking Action; Protecting Your Time; Building Your (small business) Team; and Positioning Yourself to Win. Durfee’s Serve 2 Win guidebook offers an enthusiastic but reality-based approach to business building, while helping would-be entrepreneurs gain confidence in their ability to realize big dreams. The book offers a well-tested, step-by-step methodology that, while challenging (the way any new endeavors are) is within reach of all those who want to own their own business, and as a result, direct their own life.

Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies can learn practical, powerful techniques for energizing the way they interact with the people who drive their business, distinguishing themselves from the competition by providing their customers with something truly special. Author and vice president of operations Flavio Martin, named by the Huffington Post as a “most influential social customer service pro,” fills his invaluable guide with examples and inspiration in order to show readers how to:• Align the business around a customer service mission• Make every employee a customer service agent• Create an environment in which exceptional service experiences can happen• Humanize customer service, virtually and in person• Empower employees to find innovative solutions• All the random acts of WOW--they’re often the most memorable• And much moreProducts and prices can only get you in the door with new customers. But exceptional customer service will keep them lifelong fans. Win the Customer is your guidebook for building your fan base!

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

A drug dealer, who grew up in the urban core of Kansas City. A private school teacher who grew up in San Diego and dared to hire a convicted felon as his assistant coach. And the game that saved both their lives. A drama so powerful no storyteller would script the details that unfold. It all starts in a crack house on the west side of the Paseo, and in a broken low income home in east San Diego. It unfolds in a private school gymnasium, a state penitentiary, a chapel in downtown Kansas City, the Johnson County Suburbs, and a foster home.Raw with tragedy, triumph, and the Truth that can set every person free. A heart gripping story of racial reconciliation, that without question reflects the heart of God.

Likened to a 48 Laws of Power for young Black men, this book presents Black biographies, history, and current events in a language that the Hip-Hop generation will understand and relate to. Each story or essay is framed within the context of a life lesson, each one being of vital importance to the survival, redemption, and ultimate success of our dying Black generation. Both the positive and negative sides of the Black experience are explored in detail, from the lives of infamous drug dealers and pimps to the exploits of Black revolutionaries and activists. In addition, several How To sections outline simple strategies for self-development. Packed with useful information, from the best way to handle confrontations with police, to the continuing relevance of the 1919 race riots, this book has been compared to an urban Encyclopedia Africana. Others have called it a Blueprint for Black Power for a generation struggling with materialism and short attention spans. This book is guaranteed to change the world by changing the way millions of people think and live. In How to Hustle and Win, author Supreme Understanding tells, in often graphic detail, stories like that of the infamous Philadelphia Black Mafia, Harlem's heroin kingpin Frank Lucas, and former gang leader Stanley "Tookie" Williams. In between and throughout these tales, he weaves life lessons and guidance, turning sordid stories of crime and urban despair into an educational experience. Whereas Robert Greene's bestselling 48 Laws of Power used iconic figures from classical history to illustrate the guidelines for personal success, How to Hustle and Win is filled with the exploits of rappers, gangsters, radicals, and revolutionaries. This is a new kind of Black history book, and its intent is the motivation and achievement of a new kind of reader. Although today's literary market has seen an influx of self-help books attending to a variety of issues, few books have attempted to address the concerns of young Black men, struggling to find direction. It is this group that author Supreme Understanding names as one of most troubled demographics in American society today. On the book's website, the author comments: "Unfortunately, few authors actively target this audience, and those who do are either not speaking their language, or not interested in pushing for change. This is why How to Hustle and Win was written. This book will change the minds of millions of young men of color, and by doing this, it will ultimately change the world." Revolutionary aspirations aside, How to Hustle and Win's groundbreaking concept results in a truly appealing work. Its essays are delivered in short bursts, none of them over four pages long, making it ideal for struggling readers and those with shorter attention spans. At the same time, the book is filled with a wealth of information that would enlighten educated readers equally. In fact, the author juxtaposes his own personal tales of early delinquency and misdirection with his later years of professional success, including obtaining a doctorate in education at the age of 26.

Explains how companies must pinpoint business strategies to a few critically important choices, identifying common blunders while outlining simple exercises and questions that can guide day-to-day and long-term decisions.

Presents stories, commentaries, and anecdotes that looks at empowerment, self-discovery, and personal transformation.

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.

The demonstration or presentation of complex products like technology or medical devices is like leading a person over a treacherous ravine. Throughout a demo or presentation, your prospect wants to run back to the relative safety of their existing world. This book will help you comfortably lead your prospect to your solution and make you the best demonstrator and presenter in your field! Tactics that you will find useful include: *Identifying and avoiding Demo Crimes *Winning demo techniques like "Tell-Show-Tell" *Building a value case for your solution *Managing your audience and reading their personalities *Creating winning themes *Performing differentiating Web demos and presentations *Conducting high value Discoveries *Managing your room environment *Winning teamwork techniques We are an idea company that has built a deep set of actionable techniques and strategies derived from years of working with the most innovative and successful companies in the world. Our clients include Microsoft, SAP, Oracle, IBM, Getinge and many others. We adapted the ideas in this book based upon training thousands of highly paid, highly experienced professional demonstrators and presenters in every region of the world thus making it globally applicable and effective. We understand that the very best ideas are judged by their impact, and our clients validate the impact of our concepts through increased sales effectiveness every day. Don't miss out on this opportunity to truly differentiate your products and services.