In this latest edition of Sales Force Management, Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, increasing the book’s reputation globally as the leading textbook in the field. The authors have strengthened the focus on managing the modern tools of selling, such as customer relationship management (CRM), social media and technology-enabled selling, and sales analytics. It’s a contemporary classic, fully updated for modern sales management practice. Pedagogical features include: Engaging breakout questions designed to spark lively discussion Leadership challenge assignments and mini-cases to help students understand and apply the principles they have learned in the classroom Leadership, Innovation, and Technology boxes that simulate real-world challenges faced by salespeople and their managers New Ethical Moment boxes in each chapter put students on the firing line of making ethical choices in sales Role Plays that enable students to learn by doing A selection of comprehensive sales management cases on the companion website A companion website features an instructor’s manual, PowerPoints, and other tools to provide additional support for students and instructors.

Whatever became of real-life dinosaurs? How did they live, breed, and care for their young? Find out in this fascinating, easy-to-read book--with full-color photos from The Lost World movie.

When the ten members of the Rat Pack get ready to ride, you can count on one thing: expect the unexpected! So sport the colorful temporary tattoo that comes with this book and join the Rat Pack on their hilarious cross-country odyssey that's really a backwards counting adventure. Full color.

For readers of Jodi Picoult, Amanda Prowse, and Diane Chamberlain comes this emotional tale of family, love, loss, and resilience. Just Destiny is a love story wrapped in suspenseful courtroom drama. It's about a grieving young woman, willing to risk embarrassment and possibly revealing long-held family secrets in court, for the right to conceive her dead husband's baby, and her lawyer, bestfriend's struggle to help her, despite his reservations. "Highly thought-provoking and packs an emotional punch! Easily an eight-hanky read! ...Just Destiny breaks the mold with its unique and compelling story of love and loss." ~InD'taleMagazine What would you do if your whole world fell apart? Jenny Harrison made some poor choices in the past, but marrying Gabe was the best thing she’d ever done. They had the perfect marriage, until a tragic accident leaves Gabe brain dead and her world in ruins. Devastated by grief, she decides to preserve the best of their love by conceiving his child, but Gabe’s family is adamantly opposed, even willing to chance exposing long-held family secrets to stop her. Caught in a web of twisted motives and contentious legal issues, Jenny turns to best friend and attorney, Steve Grant. Steve wants to help Jenny, but he has reservations and secrets of his own. When something so private and simple turns public and complicated, will Jenny relent? What is Steve willing to sacrifice to help Jenny?

Wayne Gretzky, Eric Lindros, MArio lemieux, Patrick Roy ... they have no fear. They have no mercy. They are four of the greatest players in hockey today. Read all about them.

Lucky Kermit! He has a little farm--and Muppet friends who want to help him. Won't they be surprised when they find out just how little Kermit's farm can be!*************** Full color.