Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a posi.

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a posi

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a positive ROP. The book details a comprehensive and coherent end-to-end process for integrating organizational performance objectives and measures to process improvement activities. Describing how to achieve real business performance results from process improvement, it supplies sound, proven advice on how to improve your organization’s software and systems development and delivery processes in ways that affect your business. Defining the relationship between performance and process, the book presents metrics for business performance and explains how to set performance and process improvement goals, measure process improvement results, and lead a performance culture. Filled with examples and case studies that illustrate key concepts, it provides "how to" information based on three role categories: executive, manager, and practitioner. Describing non-traditional and innovative ways to achieve process and performance improvement, the book includes action plan guides at the end of each chapter that provide clear-cut guidance on exactly what you should and shouldn’t do.

Towards the Knowledge Society is a state-of-the-art book covering innovative trends in the design, implementation and dissemination of eCommerce, eBusiness, and eGovernment. The book contains recent results of research and development in the areas of: - eGoverment; | - eMarkets; - eLearning; - eBusiness (B2B and B2C); - Trust, Security and Fraud; - Public Services and Health; - Design of I.S., Web and Technology Systems; - Applications and Procedures for eCommerce/eBusiness. Towards the Knowledge Society comprises the proceedings of I3E 2002, the Second International Conference on eCommerce, eBusiness, eGovernment, which was sponsored by the International Federation for Information Processing (IFIP) and held in Lisbon, Portugal in October 2002.

Annotation. This book constitutes the refereed proceedings of the 12th International Conference on Information and Communications Security, ICICS 2010, held in Barcelona, Spain, in December 2010. The 31 revised full papers presented together with an invited talk were carefully reviewed and selected from 135 submissions. The papers are organized in topical sections on access control, public key cryptography and cryptanalysis, security in distributed and mobile systems, cryptanalysis, authentication, fair exchange protocols, anonymity and privacy, software security, proxy cryptosystems, and intrusion detection systems.

This book constitutes the refereed proceedings of the 7th International Symposium on Engineering Secure Software and Systems, ESSoS 2015, held in Milan, Italy, in March 2015. The 11 full papers presented together with 5 short papers were carefully reviewed and selected from 41 submissions. The symposium features the following topics: formal methods; cloud passwords; machine learning; measurements ontologies; and access control.

Redefining Financial Services explores the fundamental redefinition of the role of financial intermediaries in the new century. Combining empirical knowledge with a historical approach, the author reveals that seven centuries of advances in technology have changed the nature of financial services very little. Examining the state of financial services today in the context of the new economy's evolution, Joe DiVanna investigates what changes are happening in the financial industry, where they are occurring, how they are materializing and, more importantly, why.

This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.

Examines a broad range of research and case studies that throws light on potential, social and human factors which determine the success of information technology.

Inventory management is a critical component of supply chain management, addressing how much inventory should be carried across the supply chain, where to carry it, and how much safety stock is required to meet the organization's cost and customer service objectives. Now, there's an authoritative and comprehensive guide to best-practice inventory management in any organization. Authored by world-class experts in collaboration with the Council of Supply Chain Management Professionals (CSCMP), this text gives students and practitioners a thorough understanding of each leading approach to managing supply chain inventories, and the variables that drive decisions about inventory levels. It discusses the fundamental need for inventory, how product value affects inventory decisions, how to determine inventory levels, how the number of inventory locations affects inventory levels, and new approaches to reducing inventory. Coverage includes: Basic inventory management goals, roles, concepts, purposes, and terminology, including periodic inventory, perpetual inventory, safety stock, cycle count, ABC analysis, carrying and stockout costs, and more Key inventory management elements, processes, and interactions Principles/strategies for establishing efficient and effective inventory flows The critical role of technology in inventory planning and management New approaches to reducing inventory including postponement, vendor-managed inventories, cross-docking, and quick response systems Understanding essential trade-offs between inventory and transportation costs, including the impact of carrying costs Requirements and challenges of global inventory management Best practices for assessing inventory management performance using standard metrics and frameworks