Perspectives on the breakdown of values in corporate America and recommendations for enhancing the professionalism of corporate directors, auditors, lawyers, and other gatekeepers.

An expert guide to resolving coworker conflicts and healing hurt feelings and resentments, to create a more productive—and pleasant—environment. Are you feeling less engaged, less committed, and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships. Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work, or “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or you may be wondering how to help others reeling from broken trust. No matter your vantage point, this new book from two award-winning authors and consultants to top-tier organizations offers a proven seven-step process to heal pain and rebuild trust. This compassionate, practical approach helps you reframe the experience, take responsibility, forgive, let go, and move on. You can feel motivated to go to work again—and safe to be more fully who you are, giving your organization your best thinking, highest intention, risk-taking, and creativity. And in a place of self-discovery, self-trust, and authenticity, you can connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first to focus specifically on the workplace—and the first to give equal weight to what to do when you have hurt others. “Rebuilding trust is a job you cannot ignore if you want a thriving workplace. Don’t miss this book.” —John Kador, author of Effective Apology

This new work acknowledges the critical need for rebuilding trust and provides practical guidance on rebuilding trust, healing and renewal.

Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward, by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to address trust challenges and repair trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics.

As the top-ranking official at the U.S. Department of Defense in charge of economic rebuilding, Brinkley and his organization of hundreds of business volunteers struggled against bureaucratic policies to revolutionize foreign aid by leveraging America's strength—its private sector. In doing so, his team demonstrated success in the midst of failure, and created hundreds of thousands of jobs in areas long written off by the civilian bureaucracy as hopeless. Reporting directly to Secretary of Defense Robert Gates, Brinkley spent five years overseeing economic improvement in Iraq and Afghanistan. The lessons learned in these two nations were soon extended into the war-torn nations of Pakistan, Rwanda, and Sudan. Brinkley, who worked under both the George W. Bush and Barack Obama Administrations, reveals why American foreign policy has left these nations in the Middle East and Africa disappointed, resentful, and suspicious of American intentions. Optimistic that America can deliver on its economic promise, Brinkley outlines in War Front to Store Front the necessary changes in U.S. foreign policy if we want to rebuild and revitalize an economy under fire. This engaging account details: Fascinating insights of the inner workings of American government and its largest bureaucracy—the U.S. Department of Defense Vivid descriptions of a group of business leaders who sought to change how the Pentagon did business, and who wound up in a war zone, including a firsthand experience of a terrorist attack Detailed account of the American business model for foreign development that can improve the lives of war-ravaged citizens, at far less cost than existing military and foreign aid programs Insights into the transition of the Bush Administration to the Obama Administration, and its impact on foreign policy Inside details on the real business climate in Iraq, before and after Saddam Hussein, as well as its political landscape Detailed analysis of the future of Afghanistan, economically and politically, and how its democratic institutions struggle to gain a foothold Comprehensive map to connect Iraq, Afghanistan, and Pakistan to the global economy, creating opportunity and reducing anti-Americanism Thorough breakdown of lessons learned in the Middle East and U.S. efforts to translate them to African nations, including Rwanda and Sudan

A groundbreaking assessment of the core problem of American business today: focus on administrative overhead has caused companies to take their eyes off the customer and has sapped their employees' creative energy. Whitney tells how to identify immediate solutions to this enduring problem and establish an environment of trust. For managers ready to stop battling their companies and start winning over customers, The Trust Factor supplies a landmark blueprint for corporate teamwork, mobilization, and renewal.

American politics seems like a war between irreconcilable forces and so we may suspect that political life as such is war. This book confronts these suspicions by arguing that liberal political institutions have the unique capacity to sustain social trust in diverse, open societies, undermining aggressive political partisanship.

A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees. Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.

"Originally published in 2009 by Summerside Press."