Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

This handbook provides a comprehensive and detailed framework for the implementation of "Continuous Improvement" and Lean Six Sigma in a professional project management environment. For this purpose the book brings together Lean Six Sigma and the PMBOK standard for project management. It provides an integrated approach, which can be used for both transactional and manufacturing businesses to better define ways to reduce costs, enhance processes ,and achieve faster implementation and new product or service development. The reader is guided carefully and reliably through the detailed procedures introduced in this book using a comprehensive, conceptual and practical well-balanced approach.

Dependability and cost effectiveness are primarily seen as instruments for conducting international trade in the free market environment. These factors cannot be considered in isolation of each other. This handbook considers all aspects of performability engineering. The book provides a holistic view of the entire life cycle of activities of the product, along with the associated cost of environmental preservation at each stage, while maximizing the performance.

This book is designed to assist industrial engineers and production managers in developing procedural and methodological engineering tools to meet industrial standards and mitigate engineering and production challenges. It offers practitioners expert guidance on how to implement adequate statistical process control (SPC), which takes account of the capability to ensure a stable process and then regulate if variations take place due to variables other than a random variation. Powerful engineering models of new product introduction (NPI), continuous improvement (CI), and the eight disciplines (8D) model of problem solving techniques are explained. The final three chapters introduce new methodological models in operations research (OR) and their applications in engineering, including the hyper-hybrid coordination for process effectiveness and production efficiency, and the Kraljic-Tesfay portfolio matrix of industrial buying.

The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in conjunction with, or integrated with other quality initiatives remain. An update on the current focus of quality management, Quality Management for Organizations Using Lean Six Sigma Techniques covers the concepts and principles of Lean Six Sigma and its origins in quality, total quality management (TQM), and statistical process control (SPC), and then explores how it can be integrated into manufacturing, logistics, and healthcare operations. The book presents the background on quality and Lean Six Sigma (LSS) techniques and tools, previous history of LSS in manufacturing, and current applications of LSS in operations such as logistics and healthcare. It provides a decision model for choosing whether to use LSS or other quality initiatives, which projects should be selected and prioritized, and what to do with non-LSS projects. The author also details an integration model for integrating and developing integrated LSS and other quality initiatives, and common mathematical techniques that you can use for performing LSS statistical calculations. He describes methods to attain the different Six Sigma certifications, and closes with discussion of future directions of Lean Six Sigma and quality. Case studies illustrate the integration of LSS principles into other quality initiatives, highlighting best practices as well as successful and failed integrations. This guide gives you a balanced description of the good, bad, and ugly in integrating LSS into modern operations, giving you the understanding necessary to immediately apply the concepts to your quality processes.

Have your company’s products achieved what you hoped for – rapid customer uptake, high sales volume and revenue/profit? Can you produce them at high Sigma-levels for Critical to Quality requirements, resulting in high customer satisfaction and low return/warranty costs? Authors Belair and O’Neill will help you understand how your current new-product development process is performing by diagnosing its strengths and weaknesses, and then planning and implementing changes to improve your organization’s ability to deliver Six Sigma designs!!--nl--The main goal of Implementing Design for Six Sigma is to provide you a game plan to help you “move the ball down the field” – from your current product development world to one where DFSS has been embraced as a working part of your processes and culture. Whether the products you develop are made of metal and plastic, or money and mutual funds, this book will help you improve your development process so that you may deliver better products and services that your customers will want and want to pay for. From tangible products like cars and cough syrup to service products like mortgages and retirement plans, if you dig deeply into your new-product development process and follow the guidelines in this book, you can and will implement major improvements.-

The Clinical Nurse Specialist Handbook, Second Edition is a comprehensive resource designed exclusively for clinical nurse specialists. Completely revised and updated, it delves more deeply into topics covered in the first edition, winner of the 2007 AJN Book of the Year award. As the CNS role continues to evolve, opportunities and challenges will emerge. Readers gain valuable insight and learn effective strategies to manage the day-to-day responsibilities and complexities associated with continuous quality improvement, patient safety initiatives, chairing meetings, and teaching. The text provides practical advice using real-world CNS scenarios to facilitate learning and positively influence care outcomes. It also contains information and tools to help students expand their knowledge and succeed professionally. Chapters address issues such as workplace violence, professional and personal development, and performance appraisal.

Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.