This revised edition provides step-by-step guidance that allows office professionals to complete secretarial tasks quickly and easily. With its carefully selected array of topics designed to answer the many practical questions that arise each day, it also includes a database of reference material.

Provides step-by-step guidance for handling virtually any bus. task. Topics include: e-mail, word processing, accounting and finance, foreign travel, bus. etiquette, office procedures, grammar and word choice, bus. correspondence, computers, desktop publishing, conferences and meetings, and real estate. Includes step-by-step guidance for handling any secretarial task, from setting up a filing system and writing effective business correspondence to planning meetings and managing time more effectively. Each chapter is organized alphabetically and thoroughly cross-referenced, providing definitions of key terms and illustrating the correct form, technique, or procedure to follow.