Helps readers understand the power and benefits of a process approach and process assessment. Guides the reader through the various parts of the standard in an understandable and practical manner.

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

Provides comprehensive improvement programs and methodologies The author provides lots of guidance based upon his personal experience on the standard and clarifies several aspects that are not always clear to the new process assessors and organizations starting to perform assessments.

Automotive SPICE is a framework for designing and assessing software development processes. This book has been written as a guide to help the reader understand and interpret the requirements of this standard and to implement Automotive SPICE in a real world application environment.

Software engineering is understood as a broad term linking science, traditional en- neering, art and management and is additionally conditioned by social and external factors (conditioned to the point that brilliant engineering solutions based on strong science, showing artistic creativity and skillfully managed can still fail for reasons beyond the control of the development team). Modern software engineering needs a paradigm shift commensurate with a change of the computing paradigm from: 1. Algorithms to interactions (and from procedural to object-oriented programming) 2. Systems development to systems integration 3.Products to services Traditional software engineering struggles to address this paradigm shift to inter- tions, integration, and services. It offers only incomplete and disconnected methods for building information systems with fragmentary ability to dynamically accom- date change and to grow gracefully. The principal objective of contemporary software engineering should therefore be to try to redefine the entire discipline and offer a complete set of methods, tools and techniques to address challenges ahead that will shape the information systems of the future.

Software engineering is playing an increasingly significant role in computing and informatics, necessitated by the complexities inherent in large-scale software development. To deal with these difficulties, the conventional life-cycle approaches to software engineering are now giving way to the "process system" approach, encompassing development methods, infrastructure, organization, and management. Until now, however, no book fully addressed process-based software engineering or set forth a fundamental theory and framework of software engineering processes. Software Engineering Processes: Principles and Applications does just that. Within a unified framework, this book presents a comparative analysis of current process models and formally describes their algorithms. It systematically enables comparison between current models, avoidance of ambiguity in application, and simplification of manipulation for practitioners. The authors address a broad range of topics within process-based software engineering and the fundamental theories and philosophies behind them. They develop a software engineering process reference model (SEPRM) to show how to solve the problems of different process domains, orientations, structures, taxonomies, and methods. They derive a set of process benchmarks-based on a series of international surveys-that support validation of the SEPRM model. Based on their SEPRM model and the unified process theory, they demonstrate that current process models can be integrated and their assessment results can be transformed between each other. Software development is no longer just a black art or laboratory activity. It is an industrialized process that requires the skills not just of programmers, but of organization and project managers and quality assurance specialists. Software Engineering Processes: Principles and Applications is the key to understanding, using, and improving upon effective engineering procedures for software development.

Software engineering is of major importance to all enterprises; however, the key areas of software quality and software process improvement standards and models are currently geared toward large organizations, where most software organizations are small and medium enterprises. Software Process Improvement for Small and Medium Enterprises: Techniques and Case Studies offers practical and useful guidelines, models, and techniques for improving software processes and products for small and medium enterprises, utilizing the authoritative, demonstrative tools of case studies and lessons learned to provide academics, scholars, and practitioners with an invaluable research source.

This volume constitutes the refereed proceedings of the 26th European Conference on Systems, Software and Services Process Improvement, EuroSPI conference, held in Edinburgh, Scotland, in September 2019. The 18 revised full papers presented were carefully reviewed and selected from 28 submissions. They are organized in topical sections: Visionary Papers, SPI and Safety and Security, SPI and Assessments, SPI and Future Qualification & Team Performance, and SPI Manifesto and Culture. The selected workshop papers are also presented and organized in following topical sections: GamifySPI, Digitalisation of Industry, Infrastructure and E-Mobility. -Best Practices in Implementing Traceability. -Good and Bad Practices in Improvement. -Functional Safety and Cybersecurity. -Experiences with Agile and Lean. -Standards and Assessment Models. -Team Skills and Diversity Strategies. -Recent Innovations.

This textbook is intended for SPI (software process improvement) managers and - searchers, quality managers, and experienced project and research managers. The papers constitute the research proceedings of the 16th EuroSPI (European Software Process Improvement, www.eurospi.net) conference held in Alcala (Madrid region), September 2–4, 2009, Spain. Conferences have been held since 1994 in Dublin, 1995 in Vienna (Austria), 1997 in Budapest (Hungary), 1998 in Gothenburg (Sweden), 1999 in Pori (Finland), 2000 in Copenhagen (Denmark), 2001 in Limerick (Ireland), 2002 in Nuremberg (G- many), 2003 in Graz (Austria), 2004 in Trondheim (Norway), 2005 in Budapest (Hungary), 2006 in Joensuu (Finland), 2007 in Potsdam (Germany), 2008 in Dublin (Ireland), and 2009 in Alcala (Spain). EuroSPI established an experience library (library.eurospi.net) which will be conti- ously extended over the next few years and will be made available to all attendees. EuroSPI also created an umbrella initiative for establishing a European Qualification Network in which different SPINs and national initiatives join mutually beneficial collaborations (ECQA – European Certification and Qualification Association, www.ecqa.org). With a general assembly during October 15–16, 2007 through Euro-SPI partners and networks, in collaboration with the European Union (supported by the EU L- nardo da Vinci Programme) a European certification association has been created (www.eu-certificates.org, www.ecqa.org) for the IT and services sector to offer SPI knowledge and certificates to industry, establishing close knowledge transfer links between research and industry.

This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, held in Vilnius, Lithuania, in November 2014. The 21 revised full papers presented together with 6 short papers were carefully reviewed and selected from 49 submissions. The papers are organized in topical sections on developing process models for assessment; software process and models; software models and product lines; assessment; agile processes; processes improvement and VSE.