The Second Vatican Council is the single most influential event in the 20th century history of the Catholic Church. The book analyzes the relationship between the Council and the "Ostpolitik" of the Vatican through the history of the Hungarian presence at Vatican II. Pope John XXIII, elected in 1958, was a catalyst. The pope thought that his most urgent task was to renew contacts with the Church behind the iron curtain. Hungarian participation at the Council was also made possible by the new, pragmatic model in Hungarian church politics. After the crushing of the 1956 Revolution, churches in Hungary thought that the regime would last and were willing to compromise. Vatican II – in the perspective of Hungary – was not primarily an ecclesial event, but it remained closely joined to the negotiations between the Holy See and the Kádár regime: during the Council Hungary became the experimental laboratory of the Vatican's new eastern policy. Was it a Vatican decision or a Soviet instruction? Fejérdy suggests that it was a decision of the Holy See.

The Second Vatican Council is the single most influential event in the 20th century history of the Catholic Church. The book analyzes the relationship between the Council and the "Ostpolitik" of the Vatican through the history of the Hungarian presence at Vatican II. Pope John XXIII, elected in 1958, was a catalyst. The pope thought that his most urgent task was to renew contacts with the Church behind the iron curtain. Hungarian participation at the Council was also made possible by the new, pragmatic model in Hungarian church politics. After the crushing of the 1956 Revolution, churches in Hungary thought that the regime would last and were willing to compromise. Vatican II – in the perspective of Hungary – was not primarily an ecclesial event, but it remained closely joined to the negotiations between the Holy See and the Kádár regime: during the Council Hungary became the experimental laboratory of the Vatican's new eastern policy. Was it a Vatican decision or a Soviet instruction? Fejérdy suggests that it was a decision of the Holy See.

This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality. It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking, tourism and hospitality sectors. This book provides readers with a guide on how to develop an instrument to measure customer satisfaction in different service sectors. Readers will understand how important customer-oriented is to increase customer satisfaction which subsequently helps to minimise the operation costs for organisation to sustain. This book is also suitable as a reference to private hospitals’ policy makers, managers, decision makers and strategic planners on how best to utilise the proposed model in enhancing their customer satisfaction and loyalty.

In an age of terrorism and securitized immigration, dual citizenship is of central theoretical and political concern. The contributors to this timely volume examine policies regarding dual citizenship across Europe, covering a wide spectrum of countries. The case studies explore the negotiated character and boundaries of political membership and the fundamental beliefs and arguments within distinct political cultures and institutional settings which have shaped debates and policies on citizenship. The analyses explore the similarities and differences in the politics of dual citizenship, to identify the dominant terms of public debates within and across selected immigration and emigration states in Europe. The research demonstrates that policies on dual citizenship are not simply explained by different concepts of nationhood. Instead, concepts of societal integration, which may well be contested in a given polity, are extremely influential.

Recourse to referendums as a way of providing public support for major decisions relating to the European Union demonstrate that the results reflect the popularity of the government asking the question rather than public attitudes on the issue itself.

'The only true history of a country', wrote Thomas Macaulay, 'is to be found in its newspapers'. This book explores how the media shaped and defined the economic, social, political and cultural dynamics of the British Empire by viewing it from the perspective of the colonised as well as the colonisers.