LABORATORY MANAGEMENT: "Principles & Processes" Denise M. Harmening, Ph.D. MT(ASCP), CLS (NCA) Elizabeth A. Zeibig, MA, MT(ASCP), CLS(NCA) Redefining the standard for laboratory management, Denise Harmening, along with 16 contributors, provides insight and guidance into the principles of laboratory operations. Key features include chapter opener case studies, study guide questions, educational objectives, and key terms. Appropriate whether you are a student or an experienced manager, using this text for teaching or as a reference, "Laboratory Management "contains thorough coverage of: Managerial problem solving and decision making Leadership styles Human resource guidelines and regulations Performance evaluation and professional development Healthcare reimbursement Budget preparation and justification Compliance issues: CLIA, OSHA, CAP/JCAHO Marketing concepts Internet references